Remove 2020 Remove Community Remove Customer Experience Remove Digital Banking
article thumbnail

2020 GonzoBanker Awards

Gonzobanker

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Bad things about the banking industry. THE BANK AWARDS.

Idaho 181
article thumbnail

20 Banking Realities for 2020

Gonzobanker

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

NCR: Financial Institutions Will Need To Continue Innovating

PYMNTS

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

article thumbnail

Lumin Digital To Power Banking, Bill Pay For University Of Illinois Credit Union

PYMNTS

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131
article thumbnail

PSCU’s Lumin Digital Helps Mutual Security Credit Union Go Digital

PYMNTS

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130
article thumbnail

Two Executive Views of Digital Transformation, and Why They Both Matter

Gonzobanker

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

article thumbnail

Popular Bank Implements Branch Realignment in the New York Metro Region to Enhance Focus on Communities and Small Business Support

PopularBank

SAN JUAN, Puerto Rico – October 28, 2020 – Popular, Inc. Popular”) (NASDAQ: BPOP), bank holding company of Popular Bank, today announced Popular Bank’s strategic realignment of its New York Metro branch network. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.