PYMNTS

JUNE 21, 2019

Finding Friendly Ground With FinTech Firms. That is a big revelation — fundamentally, it means that when people are planning their future, saving for retirement or planning a loan for a home, they are willing to trust that to a FinTech simply because of ease of use and access,” she said. Using Data To Build What’s Next.

Fintech 163

Fintech Fraud Data ATM 163

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Competitive Disruption.

Regulation 156

Regulation Innovation Fintech Marketing 156

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. And of course, SMB lending has been a huge focus for fintech. With all of these components, the offering has become more of a dashboard.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. So far, Paidy has notched a total of $281 million in equity and debt, one of the largest amounts raised in Japan’s FinTech sector.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video.

Las Vegas 122

Las Vegas Video Community Conference 122

ForwardBanker

JUNE 27, 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center, The post What’s Impacting CX in 2018 appeared first on Deluxe FS. Why is CX the hot topic right now?

Customer Experience 33

Customer Experience Google Big Data Online 33

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. At the close of 2018, a lot of people are hurting, either from climbing in too late or having lost their savings through account takeovers or hacking. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. " – @BrettKing #fintech #RFS2018 pic.twitter.com/iM1p92PV1U.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

MAY 19, 2019

Wong was in charge from 2007 until 2018. As FinTechs and the big banks pour millions of dollars into digital offerings, credit unions are rushing to catch up. At the same time, the credit unions are on the hook to not only provide for customer experience but also security.

New York 181

New York Security Customer Experience Innovation 181

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Learn how leading banks, credit unions and financial services firms leverage AI and cognitive to transform experiences that scale to millions of customers.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

William Mills

JANUARY 25, 2018

William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5

Report 40

Report Technology Innovation Atlanta 40

Accenture

MAY 22, 2019

Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences.

Payments 150

Payments Customer Experience Survey Capital 150

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. IBM at Sibos 2018. Stay tuned for more blogs on Sibos 2018! This is essential. Visit the IBM booth (#F22) at Sibos.

Meeting 111

Meeting Customer Experience System Guidelines 111

William Mills

MAY 17, 2018

The two-day, sold out event took place May 7-8, 2018 at Mercedes-Benz Stadium and welcomed 1,300 attendees (comprised of entrepreneurs, financial executives, venture firms and media). and co-chair TAG Fintech ADVANCE Awards. Artificial intelligence (AI) is one emerging trend in the fintech space.

Georgia 40

Georgia Technology Fintech Atlanta 40

Payments Source

AUGUST 8, 2018

The skeptics keep waiting for investment in financial startups to dry up, but it doubled in the first half of 2018. KPMG's Safwan Zaheer explains why.

Fintech 62

Fintech Customer Experience Capital 62

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

Insights on Business

NOVEMBER 8, 2018

I thought one panel participant explained eloquently where the financial services industry is in the digital transformation journey when he put it in terms of the incumbent bank’s relationship with fintechs. He observed: We’re in what was described as “Phase 3” with fintechs. He hits on an important insight.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

JULY 13, 2020

We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. CVS was among the early pioneers, starting with its 2018 purchase of health insurer Aetna. Everyone From Pharma To FinTechs Is Also Involved. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

BankInovation

JUNE 1, 2020

The Financial Data Exchange (FDX) is trying to create a standardized environment for banks, third-party fintechs and consumers to share financial data. Don Cardinal, managing director of FDX, said the nonprofit has helped about 12 million end consumers transition away from screen scraping since its public launch in 2018. “The

Data 64

Data Fintech Management Customer Experience 64

Insights on Business

JULY 26, 2018

Customer Experience. Although the cost of KYC is a huge part of the motivation for sharing KYC information, the customer experience is an even bigger factor. The enhanced customer experience and cost savings offered by blockchain for KYC are significant. Figure 1: Business Problem of KYC Today.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

APRIL 4, 2019

The study found the portion of FIs that completed innovations early in 2018 stood at 26.7 FinTechs are viewed as collaborators , and per the PYMNTS/i2c research, only 6.5 Yet, said Wain, the view of FinTechs by FIs need not be “either/or” – instead, “it needs to be about execution.”. percent of FI execs see them as competitors.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

APRIL 30, 2018

Startup Amaryllis made an appearance at TRANSACT 18 in Las Vegas April 16 through 19 – the company’s first 10-by-10 booth at a major conference, noted CEO Mark Bishopp , and an experience that was right in line with the startup’s goal to make 2018 “the year of getting the word out” about Amaryllis.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. It’s also possible that FinTechs are not conveying the benefits of electronic payables when discussing processes with FIs. FinTechs have been partnering with banks to drive innovation and increase usage of real-time B2B payments. Interestingly, 63.5

Payments 167

Payments Survey Community Bank Fraud 167

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Anna Milne, editor at Finextra.

New York City 51

New York City Management Innovation New York 51

PYMNTS

APRIL 2, 2018

It’s not only for consumers, though: Alternative lending firm Kabbage recently found that mobile lending is on the rise among small businesses, with a more than 360 percent increase in the number of SMB loans accessed via mobile device between April 2014 and February 2018.

blockchain 171

blockchain Lending User Experience Mobile 171

Cisco

APRIL 19, 2021

For banks, financial institutions and financial service providers, there are many new opportunities to improve, enrich and expand their services for customers. Cisco’s Annual Internet Report assumes that there will be more than 823 million networked devices in Germany in 2023, almost doubling the 478 million devices from 2018.

Mobile 100

Mobile Video Data Security 100

PYMNTS

JUNE 25, 2018

The value of RegTech gets back to better customer experiences, better efficiencies, and it allows you to grow and take on more risk.”. To register for this live PYMNTS discussion taking place Wednesday, June 27, 2018 at 1:00pm (EDT), please complete the registration form below: [contact-form-7].

Risk Management 167

Risk Management Strategy Management Compliance 167

PYMNTS

DECEMBER 8, 2017

PYMNTS breaks down the investments for B2B FinTechs below. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses. Continually improving our customers’ experience with BitPay is a priority for us as we plan our next steps for product development.”.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

DECEMBER 14, 2018

In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. Concerns about who is accessing data, and why, persist as it becomes easier to obtain. More Data, More Innovation. Some of the benefits can be seen in the U.K.

Payments 180

Payments Regulation Data Security 180

PYMNTS

MAY 23, 2019

Yet, if one looks at FinTech innovators in the field, there are ways to work through that, and break up the process of onboarding to smooth the flow dramatically. For credit unions alone [in] 2015 and 2018, credit union market share of personal lending went from 31 percent to 22 percent.

Online 123

Online Millennials Digital Banking Maine 123

FICO

AUGUST 1, 2018

I recently caught an excellent session at FICO World 2018 featuring Worldpay’s rapid DM transformation. With new software and fintech disruptors setting new expectations around the pace of onboarding in the acquirer space, merchant onboarding timelines had been drastically reduced. Merchant Onboarding: The need for speed.

Management 58

Management DC Examples Customer Experience 58

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. IBM at Sibos 2018. Stay tuned for more blogs on Sibos 2018! Visit the IBM booth (#F22) at Sibos.

Innovation 87

Innovation Strategy Industry Technology 87