PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

William Mills

JANUARY 25, 2018

William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5

Report 40

Report Technology Innovation Atlanta 40

PYMNTS

MAY 19, 2019

Wong was in charge from 2007 until 2018. As FinTechs and the big banks pour millions of dollars into digital offerings, credit unions are rushing to catch up. At the same time, the credit unions are on the hook to not only provide for customer experience but also security.

New York 181

New York Security Customer Experience Innovation 181

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. FinTechs are viewed as collaborators , and per the PYMNTS/i2c research, only 6.5

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

JANUARY 1, 2019

Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As 2018 rolled along, bitcoin dipped. At the close of 2018, a lot of people are hurting, either from climbing in too late or having lost their savings through account takeovers or hacking. Return to the Customer.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Learn how leading banks, credit unions and financial services firms leverage AI and cognitive to transform experiences that scale to millions of customers.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. " – @BrettKing #fintech #RFS2018 pic.twitter.com/iM1p92PV1U.

Technology 93

Technology Training Customer Experience blockchain 93

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

William Mills

MAY 17, 2018

The two-day, sold out event took place May 7-8, 2018 at Mercedes-Benz Stadium and welcomed 1,300 attendees (comprised of entrepreneurs, financial executives, venture firms and media). and co-chair TAG Fintech ADVANCE Awards. Artificial intelligence (AI) is one emerging trend in the fintech space.

Georgia 40

Georgia Technology Fintech Atlanta 40

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. While commercial real-time payments became available in the U.S. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

NCR

JULY 19, 2016

Declining cost-income ratios, competition from fintech startups and blue chip technology companies, as well as mobile and online banking channels – these are the new realities facing financial institutions today. Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

DECEMBER 14, 2018

In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. More Data, More Innovation. These rules are also designed to give banks and third-party platforms access to the tools they need to innovate and deliver new products and services.

Payments 180

Payments Regulation Data Security 180

BankInovation

JUNE 1, 2020

The Financial Data Exchange (FDX) is trying to create a standardized environment for banks, third-party fintechs and consumers to share financial data. Don Cardinal, managing director of FDX, said the nonprofit has helped about 12 million end consumers transition away from screen scraping since its public launch in 2018. “The

Data 64

Data Fintech Management Customer Experience 64

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. Anna Milne, editor at Finextra.

New York City 51

New York City Management Innovation New York 51

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. IBM at Sibos 2018. Stay tuned for more blogs on Sibos 2018! Visit the IBM booth (#F22) at Sibos.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186

Tech and Finance

NOVEMBER 8, 2017

Our hypothesis: banks, who’ve historically been very shy about trumpeting their technology successes in any detail, now see that they need to demonstrate to their stakeholders – investors, management, and employees – that they’re being innovative. Winning a Celent Model Bank Award is a great way to do that.

Conference 28

Conference Customer Experience Innovation Operations 28

PYMNTS

MAY 1, 2020

Regulators may have shifted their focuses away from these initiatives and toward making sure their customers have the financial access they need to survive the pandemic, but the long-term goals of. The FSS understands that innovations often lead to heightened systemic, operational and cyber risks, as well,” he noted. “[It]

Innovation 245

Innovation Regulation Digital Banking Security 245

FICO

AUGUST 1, 2018

I recently caught an excellent session at FICO World 2018 featuring Worldpay’s rapid DM transformation. With new software and fintech disruptors setting new expectations around the pace of onboarding in the acquirer space, merchant onboarding timelines had been drastically reduced. Merchant Onboarding: The need for speed.

Management 58

Management DC Examples Customer Experience 58

NCR

DECEMBER 12, 2017

From May 25 th 2018, all European Union member states will be required to comply with new rules that will have a significant impact on how all businesses based in the EU – as well as many organizations from other parts of the world – manage and use personal data.

Data 56

Data Regulation Compliance Management 56

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. In a survey focusing specifically on the retail industry, nearly 90 per cent of companies said that, by 2019, they would have the capability to engage directly with banks (via APIs ) to obtain customer data and initiate payments.

Retail 69

Retail Marketing Regulation Trends 69

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. As a result of its product innovation efforts, Stripe has seen explosive growth in product adoption and valuation. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JANUARY 3, 2019

“The example I like to give,” Watson said, “is if you ask your average financial services provider about a customer journey to get a loan, they will be able to talk a lot about the onboarding process or even about how they’ve solved the entire process in an end-to-end omnichannel way.”. That has always been one of the sticking points.

ATM 154

ATM Data Examples Training 154

Insights on Business

DECEMBER 6, 2018

With new payment rails often come unpredictable threats, and likewise the need to help customers adopt these products easily. A balance is required between adequate reliability and security without impacting the customer experience. Learn more how IBM Safer Payments can provide fraud detection in real time here.

Fraud 79

Fraud Payments Security Technology 79

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 181

Idaho Community Industry Strategy 181

Fintech Labs Insights

APRIL 28, 2017

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date? SaleMove for its Engagement Platform and OmniBrowse solution that helps FIs meet or exceed the in-person customer experience online. You be the judge.

San Jose 28

San Jose Analytics social media Conference 28

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. There are a number of great events in FinTech but this one I do my best to attend each year. How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

AUGUST 23, 2018

This is in part because customers no longer need to rely on banks for financial services — 60% of US bank customers say they are willing to try a financial product from a tech firm they already use, and that number rises to 73% for customers aged 18 — 34. JPM leads banks in active digital customers. Fintech partnerships.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

AUGUST 12, 2019

Simply put, that means consumers’ retail experiences tend to inform their expectations for financial services, said Jim Johnson, executive vice president of FI payments and wealth for FIS , in a new PYMNTS interview with Karen Webster. Empowering that insight just enriches the consumer experience,” Johnson said. Recent Progress.

Payments 188

Payments Fintech US Innovation 188