NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer. Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

NOVEMBER 12, 2020

“We are thrilled to have the support of world-class investors who bring a highly strategic network to help us continue with the vision, with zero pivots, that Clive [Mitchell], my co-founder, and I started with in 2016,” Nigel Verdon , co-founder and chief executive officer (CEO) of Railsbank , said in a statement on Thursday (Nov.

US 220

US Capital Leadership Customer Experience 220

Perficient

FEBRUARY 24, 2021

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? Banks embrace the power of payment hubs with new use cases such as liquidity forecasting, cross sell, and risk management. # Banks embrace new architectures to enable next best action, enterprise risk management, and best fit to leverage digitally connected consumers. # 3 Banks fight back.

Payments 112

Payments Risk Management blockchain Apple 112

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. It will be interesting to see how banks continue the transition to a more customer-centric approach in 2016.

Industry 63

Industry Trends Customer Experience blockchain 63

FICO

JANUARY 3, 2017

With 2016 recently coming to a close, we took a look back to uncover which topics you – our blog readers – gravitated toward last year. Chief among your interests were analytic innovation, credit risk, regulatory compliance, customer experience and mobile payments. Why Is Customer Experience So Hard to Explain? –

Analytics 53

Analytics Customer Experience Mobile Innovation 53

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? Banks embrace the power of payment hubs with new use cases such as liquidity forecasting, cross sell, and risk management. # Banks embrace new architectures to enable next best action, enterprise risk management, and best fit to leverage digitally connected consumers. # 3 Banks fight back.

Payments 70

Payments Risk Management blockchain Apple 70

Insights on Business

JANUARY 25, 2016

What do you think will happen in 2016? Banks embrace the power of payment hubs with new use cases such as liquidity forecasting, cross sell, and risk management. # Banks embrace new architectures to enable next best action, enterprise risk management, and best fit to leverage digitally connected consumers. # 3 Banks fight back.

Payments 70

Payments Risk Management blockchain Apple 70

PYMNTS

SEPTEMBER 2, 2020

We’re excited to work with Passport to help drivers in Austin pay for parking more quickly and conveniently right from Google Maps,” Google Maps Product Manager Vishal Dutta said in the announcement. Passport has offered parking offerings in Austin since 2016, when it bought the ParkX application.

Austin 153

Austin Google North Carolina Payments 153

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

NCR

NOVEMBER 9, 2016

With the Consumer Financial Protection Bureau (CFPB) raising concerns that banking customers in the US “continue to experience problems managing their accounts”, it seems that many financial institutions could benefit from refocusing their efforts on delivering the services people want. The extent of the problem.

Management 102

Management Louisville Kentucky Software 102

FICO

AUGUST 1, 2018

Luckily, Decision Management (DM) technology has been invented and has come a long way since AC/DC released this epic anthem in 1975. With solutions like the FICO Decision Management Platform (DMP), the journey from novice to rockstar can be faster than a speed metal riff. trillion. Merchant Onboarding: The need for speed.

Management 58

Management DC Examples Customer Experience 58

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. 2016 holds great things for our industry. We are living in a mobile world. Mobile will continue to make advancements, no doubt.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

JANUARY 27, 2020

27) that Cardlay, which provides a white-labeled solution for banks to augment their own corporate card offerings with automated expense management and VAT claim technologies, will be distributed via Mastercard’s banking network across Europe. Reports in Finextra said on Monday (Jan.

Cards 109

Cards Customer Experience Management Fintech 109

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. percent between 2014 and 2016. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

MAY 29, 2018

In 2016, researchers at Citizen Lab — a group that investigates surveillance technology — revealed that they discovered NSO software in a link sent to the phone of a human-rights activist in the United Arab Emirates, and that the software was being used by foreign governments to spy on citizens.

Groups 164

Groups System San Francisco Software 164

PYMNTS

MAY 27, 2020

He was responsible for all aspects of those businesses in that role, with the inclusion of marketing, sales, growth strategy, financial performance as well as digital transformation, customer experience, talent strategy and risk management.

Strategy 131

Strategy Leadership United States Washington 131

PYMNTS

JANUARY 10, 2019

. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. In 2016, the company placed its then-CEO Daniel DeMeo on a leave of absence. In 2016, the company placed its then-CEO Daniel DeMeo on a leave of absence.

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

JANUARY 16, 2018

“Over the 2017 holiday shopping season, merchants experienced significant growth in their digital channels, coupled with a substantial increase in fraud,” said Erika Dietrich, director of risk management for ACI Worldwide in a press release. According to ACI, the number of fraud attempts was the highest on Thanksgiving Day at 1.94

Fraud 145

Fraud Risk Management Online Customer Experience 145

PYMNTS

NOVEMBER 27, 2019

At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. Managing Director Bernardo Martinez. Funding Circle said the feature aims to provide SMBs with greater choice in those terms and rates. “At In August, its U.K.

Customer Experience 132

Customer Experience Lending Operations Capital 132

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. Demo 2: when a customer does need to talk with an agent.

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

APRIL 7, 2016

TSYS will bring its risk management solutions that enable cardholders to monitor their accounts and prevent fraudulent activity with real-time access to communication options, including push notifications, SMS text messaging, voice messages and email. According to TSYS’ 2016 U.K.

Risk Management 100

Risk Management Study Fraud Survey 100

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. Pain point #2: Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.

Trends 72

Trends Customer Experience Survey Data 72

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. You might also like this whitepaper on big opportunities in small business lending DOWNLOAD . Changing Lending Environment. Watch Webinar.

Lending 195

Lending Community Marketing Community Bank 195

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. This approach makes a lot of sense– but not sure if it would meet the governance and compliance considerations of most banks and investment management firms. ^SR Use the blockchain to manage identity, that’s one of the aims of DigiByte.

Video 40

Video Lending social media Analytics 40

PYMNTS

DECEMBER 1, 2017

Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month. At a time when we’re seeing mobile adoption continuing to gain traction, we hold ourselves to the highest standards to deliver an unparalleled customer experience.”.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

MARCH 12, 2018

In 2016, AI in the retail market totaled $712.6 The report noted that AI has many applications that could potentially benefit retailers beyond powering the customer experience across channels. Artificial intelligence (AI) is making itself right at home in the retail industry. Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

DECEMBER 27, 2016

“Yahoo’s decision to eliminate its travel assistant bot speaks more to their overall business concerns at this time than the market for chatbots,” said David Horton, managing director of innovation at Synechron. “As Reason being, 2016 was such a great year for chatbots. This chatbot really utilizes intelligent messages.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

PYMNTS

MAY 4, 2017

billion transactions at approximately 660,000 merchant locations in 2016. Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

FEBRUARY 8, 2017

Their 2016 annual report encapsulates work focusing on several behavioral intervention programs. When customers experience a cash-flow issue, we work with those financial institutions to enable greater financial stability, expanded product usage and ongoing loan buffers along with other credit-based product payments.”.

Report 100

Report Customer Experience Fintech Financial Technology 100

PYMNTS

MAY 23, 2016

On Tuesday, June 14, 2016 at 1:00 PM (EST) , Karen Webster will be joined by Joe Schwartz of Bottomline Technologies , and Jessica Moran of Paymode-X for a live digital discussion “How Commercial Banking Will Shape The Future of B2B Payments.” – How infrastructure must be managed for maximum innovation.

Payments 101

Payments Customer Experience Software Technology 101

Cisco

JULY 7, 2016

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how they served as […].

Las Vegas 60

Las Vegas Management Customer Experience Video 60

PYMNTS

NOVEMBER 7, 2018

Management pointed to tightening credit standards even as rising rates helped boost results, trends that are likely to continue. billion, while custom loans — defined as those near prime, super prime and “testing” programs — stood at $621 million, compared to $447 million. million, beating consensus by about $2.6

Taxes 159

Taxes Management Risk Management Capital 159

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. Managing cash flow – targeted at small business in partnership with banks. ^KT. Martin Campbell (CEO).

Video 40

Video Mobile social media Analytics 40

FICO

FEBRUARY 23, 2022

In September 2021, we commissioned a survey of 12,000 adults (1000 in each of twelve countries across the globe) to gauge consumer sentiment around fraud protection and customer experience. The majority prefer text (43%) while another 17% prefer email, despite security flaws described as early as 2016. Model , . “By

Fraud 98

Fraud Survey Customer Experience Retail 98