William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. 09:47 am Finovate Fall 2016 Day 1 Recap. End of Day 1, check back later today for our video recap of Finovate Fall 2016! Data and Analytics are a profit center rather than something that just needs to be managed. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

DECEMBER 14, 2016

Pictured (left to right): Uniken’s Robert Levine (VP, Business Development) and Bimal Gandhi (CEO) demonstrating REL-IDverify at FinovateFall 2016. I talked with Uniken CEO Bimal Gandhi during rehearsals at FinovateFall 2016, and followed up a few weeks later with some questions via email. His responses are below.

Security 12

Security Cyber Security New Jersey System 12

NCR

JULY 26, 2017

Financial institutions need to be ready to meet this level of expectation in an area that remains absolutely critical to the overall customer experience in retail banking: the self-service channel. Why self-service is so important.

Mobile 81

Mobile ATM User Experience Meeting 81

CB Insights

JANUARY 8, 2019

Keeping people in its ecosystem is also how Apple has managed to create an attractive third-party developer ecosystem in its app store. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. Increasing switching costs from its ecosystem.

Apple 78

Apple Data Industry Study 78

PYMNTS

JUNE 29, 2017

Mobile commerce — defined as the purchase of goods and services through mobile apps — represented 90 percent of the total app economy in 2016 and will represent 95 percent in 2021. Key to this transition will be enabling a convenient user experience while reducing risk of transactions by leveraging device, network and behavioral data.

Apple 150

Apple Mobile Innovation social media 150

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. one solves the low accuracy level of automated conversational applications with its Conversational Data Management Platform. Founded: January 2016.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

CB Insights

MAY 15, 2019

Founded: 2016. Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. Wells Fargo Labs brings together product strategists, developers, and project managers to build innovative new products grounded on a lean startup strategy. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. In aggregate, they command $1.3 WHY ARE THEy SUCCESSFUL?

Tools 78

Tools Millennials US Maine 78

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

Warehouse automation: Sorting, storing, & managing inventory. ViSenze allows in-store customers to take a picture of something they like at a store, then upload the picture to find the exact product online. Series B in 2016 from investors including the venture arm of Rakuten.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78