PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. From cash to rewards and gift cards, mobile wallets must transition to unlocked, truly usable resources across technology, retailers and buying experiences. The following is an excerpt from What Did You Change?

Survey 218

Survey Mobile Retail User Experience 218

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. We surveyed 4,058 U.S. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

Abrigo

MARCH 15, 2022

By early 2021, a small survey of C-suite executives by CCG Catalyst Consulting found all but 6% saying they provided some form of consumer account opening online. Her firm’s survey during COVID was at a time financial institutions were using creative ways to open accounts online, she noted. That’s 54 million people. Another 22.5

Online 195

Online Lending Survey Digital Banking 195

NCR

AUGUST 30, 2016

According to a survey by Bankrate.com, nearly four in ten Americans have not visited a bank or credit union branch in at least six months. Biometrics, Geolocation and the Blockchain are technologies ripe for deeper implementation within financial apps. Banks are changing. Imagine this. By adopting some form of cryp.

Technology 53

Technology blockchain User Experience Fraud 53

BankInovation

OCTOBER 10, 2023

Financial institutions are implementing technology throughout the customer experience, including account opening, servicing and even transactions, but banks also need to know if clients are having problems navigating digital offerings.

Customer Experience 59

Customer Experience Survey Technology User Experience 59

PYMNTS

JULY 30, 2019

The report, titled “Issuer Declines,” found that 75 percent of issuers surveyed will be ready to comply with the rules, but a smooth operational transition may be a bit tougher. Roughly three quarters, or 74 percent, of issuers see SCA spurring a decline in user experience. spanning 13 issuers. spanning 13 issuers.

Survey 172

Survey User Experience Report Security 172

PYMNTS

APRIL 27, 2020

In fact, 22 percent of respondents in a recent TransUnion survey claimed they had “been targeted by digital fraud related to COVID-19.” If eCommerce doesn’t have basic security no biometrics technology in the world can protect the identity and data of its users. The company’s technology tracks user behavior to determine fraud.

Fraud 164

Fraud Company Security Comparison 164

PYMNTS

FEBRUARY 19, 2020

PYMNTS’ recent Making Real-Time Payments a Reality: Rising Demand for Real-Time Payments report, a collaboration with Mastercard, found that two-thirds of corporate survey respondents said they are either “very” or “extremely” aware of real-time payments – and even more are interested in using the functionality.

Payments 287

Payments Fraud Survey Fintech 287

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. The findings in this Playbook are based on the survey responses of 214 U.S.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

SEPTEMBER 25, 2018

The solution automates data collection and analysis, and, according to CEO David Nolan, while customers are already using Fusion technology for third party risk management, the updates “extend their reach and provide significant process and efficiency advantages.”.

Risk Management 182

Risk Management Software Management User Experience 182

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located. That’s the level of digital engagement users now expect from MOA.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

NOVEMBER 19, 2020

The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. . He added that this level of digital engagement can be a boon to user experience. We need to make sure that everything we are doing is secure.”.

Boston 200

Boston Fraud Meeting Mobile 200

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. This makes this technology highly affordable to banks of all sizes.

Training 448

Training Data Examples Taxes 448

PYMNTS

JULY 1, 2019

When it comes to technological innovation, however, the smaller players have long been outgunned by larger FIs and their sizable IT budgets. A dominant focus for small FIs over the next three years will be user experience: 57.4 We surveyed executives at more than 200 U.S. This is changing — in a big way.

Innovation 157

Innovation Innovation Strategies Survey Groups 157

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Only one in five bank executives surveyed for What’s Going On In Banking think their core vendors have made significant contributions to their digital transformation efforts.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

NOVEMBER 26, 2019

But as the latest PYMNTS Next-Gen AP Automation Tracker report highlights, adoption of AP automation technology continues to face challenges. While nearly half of AP departments surveyed said reporting and data analytics are top priority, many teams struggle to accurately assess the return on investment (ROI) of AP technology.

User Experience 160

User Experience Payments Technology Tools 160

PYMNTS

JULY 3, 2020

Whether or not the reputation was ever really justified, CUs were long known as technology laggards in a space where even big, wealthy banks took their time with tech. In some cases, these expectations are being driven by new innovations and technology companies as well as by the impact of the COVID-19 pandemic.”.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

DECEMBER 18, 2020

Not all restaurants are succeeding in their drive to convert these new, digital-first consumers, however: Some restaurants may be overestimating customers’ interest in technologies like in-store kiosks and overlooking features that could help drive customer spend even more. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

MAY 28, 2020

But a new survey shows a new urgency. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems. Because in the end, it’s all about people.

Retail 144

Retail Customer Experience social media User Experience 144

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. WECHAT USER NUMBERS & ENGAGMENT MOST INTERESTING STATISTIC FROM WECHAT’S LAST DATA REPORT WAS… “ONLY 1% OF WECHAT USERS ARE ABOVE THE AGE OF 55.” DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

Perficient

DECEMBER 7, 2020

Modernize Your Health Plan Business Processes with Salesforce Industries: Perficient is recognized as the 6 th largest healthcare IT consulting firm and a key leader in the space in the Modern Healthcare’s 2020 survey. There are numerous benefits to this cloud-based technology. Step 3: Define Use Cases and Prioritize Them.

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. Software testing in general extends to every realm where code is used, because any issues with code pertaining to any facet of technology could mean one of two things: either a bad user experience or a product that is not secure,” he stated.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

APRIL 12, 2018

A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative. Within this evolution, technologies like AI, machine learning and data analytics have taken hold.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

SEPTEMBER 9, 2019

billion a year from a widespread legal sports betting market, largely as the result of increased fan engagement, and data from this survey show that bettors are more likely to engage with the league, its media partners and with other fans,” the trade group said. A key part of user experience is payment speeds. Digital Wallets.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JULY 2, 2020

percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3 percent of CU members who do not consider loyalty innovation important while just a small share of members are wary of their FIs actually investing in new technologies and dislike the idea of credit union innovation.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. Or, that digital banking channel development and omnichannel delivery are statistically tied with customer analytics in being considered the most important technologies in delivering revenue growth.

Survey 100

Survey Mobile User Experience Digital Banking 100

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I In the U.K.,

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

SEPTEMBER 23, 2019

Banks today recognize that they must embrace innovation to survive in a world being rapidly transformed by digital technology. These digital products must run reliably, securely and fast — and this requires a solid technological foundation. Our research shows that 62.8

Innovation 118

Innovation Report System Resources 118

Accenture

OCTOBER 18, 2019

First, renovate and scale payments technology to drive down costs and ensure that their bank-specific volume/value trade-off remains positive. For more details on building scale and differentiation for the IIF payments world, I invite you to read our our Payments Pulse Survey: Two ways to win in payments. trillion market by 2025.

Industry 150

Industry Payments Survey User Experience 150

PYMNTS

JUNE 26, 2017

To win them over, many restaurants are betting that millennials prefer their meals with a side of technology — and it seems to be a safe bet. Cowboy Chicken, a Dallas-based chicken chain, is one of the 66 percent of surveyed restaurants that either have installed their own mobile app technology or are considering doing so.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

FEBRUARY 1, 2021

It’s really just a matter of educating them on how to do this and make it a great user experience that helps the patient and streamlines the practice, enabling it to focus on what’s most important, he said. Everybody pays online for everything. Patients Feel Safer In A Restaurant.

System 267

System Payments Study Cards 267

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132