PYMNTS

APRIL 27, 2020

In fact, 22 percent of respondents in a recent TransUnion survey claimed they had “been targeted by digital fraud related to COVID-19.” If eCommerce doesn’t have basic security no biometrics technology in the world can protect the identity and data of its users. The company’s technology tracks user behavior to determine fraud.

Fraud 164

Fraud Company Security Comparison 164

Abrigo

MARCH 15, 2022

By early 2021, a small survey of C-suite executives by CCG Catalyst Consulting found all but 6% saying they provided some form of consumer account opening online. Her firm’s survey during COVID was at a time financial institutions were using creative ways to open accounts online, she noted. That’s 54 million people. Another 22.5

Online 195

Online Lending Survey Digital Banking 195

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. That’s the level of digital engagement users now expect from MOA.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. The findings in this Playbook are based on the survey responses of 214 U.S.

Data 129

Data Customer Experience User Experience Innovation 129

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Only one in five bank executives surveyed for What’s Going On In Banking think their core vendors have made significant contributions to their digital transformation efforts.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

APRIL 12, 2018

The corporate travel and expense management space is a bit of a conundrum. A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “The

Risk Management 134

Risk Management Survey Management Fintech 134

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

NOVEMBER 26, 2019

But as the latest PYMNTS Next-Gen AP Automation Tracker report highlights, adoption of AP automation technology continues to face challenges. While nearly half of AP departments surveyed said reporting and data analytics are top priority, many teams struggle to accurately assess the return on investment (ROI) of AP technology.

User Experience 160

User Experience Payments Technology Tools 160

PYMNTS

DECEMBER 18, 2020

Not all restaurants are succeeding in their drive to convert these new, digital-first consumers, however: Some restaurants may be overestimating customers’ interest in technologies like in-store kiosks and overlooking features that could help drive customer spend even more. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

MAY 28, 2020

But a new survey shows a new urgency. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems. Because in the end, it’s all about people.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. In corporate finance, the tool could upend the status quo of supply chain management, cross-border payments, invoicing and document sharing and more. But for blockchain solutions, testers have to take a bit of a unique approach to the matter.

blockchain 144

blockchain Security Software Tools 144

FICO

JANUARY 7, 2021

Here are the 5 most popular 2020 posts on decision management. #1. It’s crucial, he noted, that there is a chasm between the early adopters and the early majority when it comes to new technology. Companies now need to step up the pace, and move into technology adoption that may feel disruptive.

Management 52

Management Analytics Strategy Data 52

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. ” The Power of Data.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JULY 2, 2020

Less than 30 percent of credit union decision-makers say their CUs prioritized loyalty innovations in the past three years, however, ranking the priority behind fraud management, real-time payments, digital wallets and other initiatives. percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

SEPTEMBER 9, 2019

billion a year from a widespread legal sports betting market, largely as the result of increased fan engagement, and data from this survey show that bettors are more likely to engage with the league, its media partners and with other fans,” the trade group said. A key part of user experience is payment speeds. Digital Wallets.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

FICO

DECEMBER 2, 2020

FICO carried out a survey earlier this year with 500 Malaysian adults to find out. When we look at how Malaysians prefer to open digital accounts, it’s noticeable that while they lag some of the other countries surveyed in terms of their willingness to use websites, they are ahead of the curve when it comes to using apps. .

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

JULY 2, 2018

This consumerization of the enterprise has emerged as a heavyweight behind corporates’ digital transformations – but businesses aren’t consumers, and emerging technologies must address unique needs while still providing a positive user experience. Take mobile banking , for instance.

America 117

America Mobile Security Technology 117

Jack Henry

APRIL 9, 2014

As seasoned operations managers, my peers and I settled in for the train wreck we knew was coming. We became much more interested in what our customers had to say and, based on survey results, we began to analyze and improve every area that involved direct customer interaction. Marketing ! But then, something incredible happened.

UX 95

UX User Experience Online Operations 95

PYMNTS

JANUARY 3, 2017

In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 Pivoting to the mobile wallet aspect of rewards, Rose said that consumers can become habituated to loyalty and rewards at the point of sale because of the convenience offered by new technology.

Retail 137

Retail UX Cards Branding 137

PYMNTS

JANUARY 31, 2018

The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of those online applications are never finished. In online banking, 40 percent abandonment is … intolerable.

Online 153

Online Security Course Mobile 153

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. Source: Credit Karma/Qualtrics Survey. Cross River, by building our own technology—essentially serving as a de facto technology company ourselves—we’re able to meet those needs without compromising on our responsibility to the banking infrastructure.”.

How To 91

How To Community Bank Community Lending 91

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

OCTOBER 2, 2018

Technology that enables consumers to control their data as they shop, pay and perform other tasks online. Users of the technology could use apps that are based on the Solid technology, which are reportedly a work in progress. Many of the apps that do exist are clunky and difficult to use; user experience needs to improve.”

Data 189

Data Online Google social media 189

PYMNTS

DECEMBER 4, 2018

That comes as digital payments are entering the mainstream, driven by technology and demographics. A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. When it comes to a loyalty program, it’s all about a good user experience. It’s time to shop – and shopping takes time.

Payments 191

Payments Millennials Cards Course 191

Gonzobanker

FEBRUARY 6, 2017

But I have a concern: Will the bot experience ultimately be as bad as the interactive voice response (IVR) experience is? Granted, we’re talking about different technologies here. IVRs aren’t new, though, and we all know how frustrating the IVR experience is. The Long Run Impact.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

But I have a concern: Will the bot experience ultimately be as bad as the interactive voice response (IVR) experience is? Granted, we’re talking about different technologies here. IVRs aren’t new, though, and we all know how frustrating the IVR experience is. The Long Run Impact.

social media 60

social media Technology Survey Data 60

NCR

JULY 6, 2017

In these countries, an average of 46 percent of survey respondents indicated they were engaged with the technology. “Traditional firms, who sometimes struggle to deliver the same seamless and personalized user experiences, will undoubtedly need to step up their efforts to remain competitive.”.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

DECEMBER 26, 2016

Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged. Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason.

Mobile 109

Mobile Payments eBook User Experience 109

South State Correspondent

AUGUST 31, 2022

The advantage of using AI for document management in banking is threefold. Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account.

Training 74

Training Data Examples Taxes 74

PYMNTS

JUNE 24, 2016

Through an effort to embrace technology and make a pivot to digital, Netflix was able to break out of its rut and bring customers a disruptive offering: digital delivery and streaming media across a variety of media — essentially taking manual out of the equation. Billtrust’s Payment Cycle Management is one such solution.

Cards 109

Cards System Payments Technology 109

NCR

JUNE 29, 2016

Technology, with an emphasis on Mobile. Millennials trust technology for their financial transactions more than any previous generation. Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices. Prioritizing key life moments.

Millennials 45

Millennials social media User Experience Branding 45