PYMNTS

APRIL 24, 2020

However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. From cash to rewards and gift cards, mobile wallets must transition to unlocked, truly usable resources across technology, retailers and buying experiences. The following is an excerpt from What Did You Change?

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

JULY 3, 2020

“PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 Whether or not the reputation was ever really justified, CUs were long known as technology laggards in a space where even big, wealthy banks took their time with tech. Dividends of Loyalty Innovation. percent in 2018.

Innovation 154

Innovation User Experience Tools Technology 154

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

FEBRUARY 19, 2020

PYMNTS’ recent Making Real-Time Payments a Reality: Rising Demand for Real-Time Payments report, a collaboration with Mastercard, found that two-thirds of corporate survey respondents said they are either “very” or “extremely” aware of real-time payments – and even more are interested in using the functionality.

Payments 287

Payments Fraud Survey Fintech 287

PYMNTS

DECEMBER 18, 2020

Not all restaurants are succeeding in their drive to convert these new, digital-first consumers, however: Some restaurants may be overestimating customers’ interest in technologies like in-store kiosks and overlooking features that could help drive customer spend even more. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

PYMNTS

NOVEMBER 19, 2020

The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. . He added that this level of digital engagement can be a boon to user experience. We need to make sure that everything we are doing is secure.”.

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

APRIL 12, 2018

A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative. The corporate travel and expense management space is a bit of a conundrum.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily.

blockchain 144

blockchain Security Software Tools 144

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Only one in five bank executives surveyed for What’s Going On In Banking think their core vendors have made significant contributions to their digital transformation efforts.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Open Banking and PSD2, he said, are “an invitation for new FinTech players and new services, which is for the benefit of users.”

Fintech 187

Fintech Data Cards Innovation 187

Accenture

OCTOBER 18, 2019

First, renovate and scale payments technology to drive down costs and ensure that their bank-specific volume/value trade-off remains positive. For more details on building scale and differentiation for the IIF payments world, I invite you to read our our Payments Pulse Survey: Two ways to win in payments. trillion market by 2025.

Industry 150

Industry Payments Survey User Experience 150

PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

DECEMBER 4, 2018

That comes as digital payments are entering the mainstream, driven by technology and demographics. As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. When it comes to a loyalty program, it’s all about a good user experience.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

NCR

DECEMBER 5, 2017

It’s not uncommon to hear these concepts mentioned alongside the likes of artificial intelligence and the Internet of Things in any discussion about the technologies that are driving change in the modern world. He said these technologies provide “new kinds of interfaces” between customers and banking services.

Innovation 58

Innovation Technology Cleveland Security 58

PYMNTS

DECEMBER 26, 2016

Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

NCR

JULY 6, 2017

In these countries, an average of 46 percent of survey respondents indicated they were engaged with the technology. “Traditional firms, who sometimes struggle to deliver the same seamless and personalized user experiences, will undoubtedly need to step up their efforts to remain competitive.”.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

JUNE 24, 2016

By the time the mid-2000s rolled around, Netflix’s stock price had plateaued, and innovation was needed to take its business to another level. With a recent Billtrust survey finding that approximately 50 percent of businesses have not implemented a solution for sending electronic invoices, the time for a digital change is here.

Cards 109

Cards System Payments Technology 109

NCR

NOVEMBER 15, 2016

Aware of the disruptive changes in how banking products and services are delivered, community banks continue adopting new technologies to keep up with competition and customers’ demand. With this, mobile banking can drive revenue through carefully selected, relevant functionality and engaging user experience.

Community Bank 40

Community Bank Community Mobile Rhode Island 40

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Each survey covers more than 4k consumers for that quarter. So how did one of the most powerful technology companies in the world miss this mark so badly?

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

JUNE 28, 2019

In a video interview with PYMNTS, Bill Wardwell, VP of strategy at Bottomline Technologies , said the advent of open banking and “the narrative that has created will have effects for the foreseeable future.” User Experience. Banks and FinTechs can leverage technology, in fact, to stop fraud before it happens.

Payments 107

Payments Fraud System Fintech 107

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. And, by basing its offering on digital technology, NUMBER26 can offer more features than large, slower-moving institutions.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

CB Insights

AUGUST 24, 2017

We define construction tech as startups working on construction design, team collaboration, and project site management, as well as those using drones and big data analytics primarily to transform the traditional mapping and surveying of construction sites. Research Briefing: Construction and Infrastructure. ” 3.

Industry 35

Industry Technology California US 35

FICO

MAY 13, 2020

Part of the reason that only 30% of digital transformation projects achieve their goals is that the companies involved, or maybe their strategic partners underestimated the unforgiving nature of the “Iron Triangle” of digital transformation – People, Process, and Technology – which requires complete and uninterrupted synergy.

Analytics 52

Analytics Strategy Survey Management 52

FICO

MAY 13, 2020

Part of the reason that only 30% of Digital Transformation projects achieve their goals is because the companies involved, or maybe their strategic partners, underestimated the unforgiving nature of the “Iron Triangle” of Digital Transformation – People, Process, and Technology – which requires complete and uninterrupted synergy.

Analytics 52

Analytics Survey Management Strategy 52

PYMNTS

JANUARY 30, 2019

And those commuter-consumers, according to the PYMNTS/Visa How We Will Pay survey, are looking to connected cars and the convenience they can offer around things like buying gas, ordering coffee and paying tolls when it comes to the future of their daily rides. That is a huge thing. But Google noted there are some problems with that view.

Google 116

Google System User Experience Apple 116

PYMNTS

MAY 16, 2019

In a way, B2B buyers want the best of both worlds: a streamlined, omnichannel buying experience that looks and feels like a consumer shopping setting, and all the customizations they need as corporate buyers, whether that’s custom pricing, contract terms, payment options and more. “The reason people are buying is changing.

Online 178

Online User Experience Operations Technology 178