Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Perficient

OCTOBER 26, 2020

The ability to deliver low-code applications and enable client business users to participate in the development process, with proven change management capabilities. Consulting offerings that cover strategy, user experience, and change management, along with technology. Learn More.

Report 294

Report Strategy US User Experience 294

PYMNTS

FEBRUARY 28, 2019

This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences. Their user experiences need to be easy and friction-free, no matter the churning waters in the back end. To read the Case Study, download the Playbook. About the Playbook.

Payments 183

Payments User Experience Training Case Study 183

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. A recent study addresses the new reality of customer expectations. Self-service can be a sub-set of call deflection. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

NOVEMBER 23, 2020

Research indicates that most customers are also on board with these shifts, with a recent survey revealing that 71 percent of consumers are open to QSRs’ and fast-casual restaurants’ efforts to incorporate AI into their operations,” per the new Tracker.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 2, 2020

This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

OCTOBER 23, 2019

In that study, over-the-top (OTT)/SVOD, which includes providers like Netflix, Hulu and Amazon, stood out as a well-performing segment, posting an average score of 67.8 Per a recent study , B2B subscription companies are most confident in the way they prioritize retention, with only 30 percent of them believing they could be doing more.

Study 139

Study User Experience Training Apple 139

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. It’s a big hit with users. The whole [disbursements] process now is set up for self-service,” Shutterstock Vice President of Content Operations Paul Brennan recently told PYMNTS. “It Now, Please.

Video 132

Video User Experience Payments Study 132

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline.

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study. About the Payments And The Platform Economy Playbook.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 9, 2017

When it comes to expanding operations internationally, making payments to sellers and vendors is often an uphill battle for cross-border marketplaces. Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

JANUARY 13, 2017

The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a lot of time. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million. Digit is clearly not alone in creating a consumer finance-focused chatbot.

San Francisco 100

San Francisco User Experience Mobile America 100

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

FirstInternet

NOVEMBER 23, 2020

For example, you may have discovered that working remotely was not only possible for your operation, but even desirable moving forward. A recent Stanford University study shows that employees who work remotely not only put in a full day’s work, but are often more productive than they were when at an office.

social media 98

social media Taxes Study Retail 98

Perficient

AUGUST 20, 2020

Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. Liberator Medical continues to operate as a separate entity, and Bard has indicated its intention to distribute additional products through its channel. Another great data source is Google.

Google 452

Google Examples Trends Tools 452

PYMNTS

NOVEMBER 8, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept Rob Orgel, now the new president and chief operating officer at Flywire , told Karen Webster was foundational to his decade-long career at Apple. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Banking organizations remain over-managed and under-led.

Customer Experience 131

Customer Experience Fintech Regional Cards 131

Insights on Business

JUNE 4, 2019

The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it. IBM SPM leverages user experience design (UXD) while applying IBM Enterprise Design Thinking and agile methodologies.

Technology 105

Technology social media Management Groups 105

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits.

Fraud 169

Fraud Data Maine System 169

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience.

Millennials 45

Millennials social media User Experience Branding 45

NCR

APRIL 28, 2017

It noted that often, “the objective of delivering a positive customer experience has become secondary to other bank priorities, resulting in a transactional banking relationship for the customer” So what can banks do to change this and ensure that customer experience is at the heart of their operations?

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 28, 2019

According to an investigation by Sixgill, $250,000 of Fortnite items were sold on eBay in the last 60 days, with operations being conducted around the globe in Chinese, Russian, Spanish, Arabic and English. We’re studying the decision to determine our next steps,” a Google spokesman told the Wall Street Journal a week ago.

Video 128

Video Data Google Cards 128

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

NCR

JUNE 3, 2016

A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. Your customers have likely interacted with a few of these companies on a smartphone, and expect the experience you deliver via your app to measure up. Convenient, maybe.

Mobile 40

Mobile Customer Experience Software Strategy 40

Tomorrow's Transactions

APRIL 29, 2015

The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. That means that Apple Pay must convince users to switch away from something that they like and use today across all of the channels they shop to use Apple Pay.

Apple 165

Apple Mobile Cards Payments 165

Fintech Labs Insights

MAY 14, 2017

Taking away the paper problem improves operational efficiencies and helps deliver an exceptional customer experience that can drive high adoption and completion rates. Williams: The analyst firm, Celent, recently published a case study about BMO (Bank of Montreal) and their digital transformation initiative in personal banking.

Community 15

Community Management Analytics Case Study 15

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Apple is making it easier for developers that want to use the iPhone and Apple ecosystem in their studies or patient care. ResearchKit.

Apple 78

Apple Data Industry Study 78