PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. They’re out there; they just have to be used.”.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

FEBRUARY 28, 2019

This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences. Their user experiences need to be easy and friction-free, no matter the churning waters in the back end. To read the Case Study, download the Playbook. About the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. It’s a big hit with users. The whole [disbursements] process now is set up for self-service,” Shutterstock Vice President of Content Operations Paul Brennan recently told PYMNTS. “It Now, Please.

Video 132

Video User Experience Payments Study 132

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. go there to shop.

Retail 198

Retail Online Mobile Data 198

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. It is considered the most important development the U.S.

Mobile 40

Mobile Customer Experience Software Strategy 40

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Tomorrow's Transactions

APRIL 29, 2015

The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis.

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

South State Correspondent

APRIL 24, 2023

It AUTONOMOUSLY decided that it was not going to reach the $2mm goal and then came up with the following action set that it executed: Alone, it figured out that it needed a clearer call to action, personalization of the email to improve performance, highlight case studies/testimonials and create a limited-time offer to drive a sense of urgency.

social media 195

social media Data Marketing Technology 195

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. The phone, watch, and medical device innovation. Make large scale studies more feasible. Simplify the process of joining a study.

Apple 78

Apple Data Industry Study 78

PYMNTS

JANUARY 10, 2020

Head of Global Digital Commerce Fiserv ’s Nandan Sheth, told PYMNTS in a conversation shortly after the news broke that it was “big news” on two fronts: big news for gas station operators, and a big step forward for voice commerce. But, he noted, it was also still just one of many to come. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

FICO

MAY 13, 2020

What is needed is a common framework – a platform – that fosters collaboration, unifies the processes, and provides a solid technological foundation for innovation and growth. To learn more, including customers case studies and whitepapers (registration may be required) please visit [link]. The Power of a Platform. by Bill Waid.

Analytics 52

Analytics Strategy Survey Management 52

FICO

MAY 13, 2020

What is needed is a common framework – a platform – that fosters collaboration, unifies the processes, and provides a solid technological foundation for innovation and growth. To learn more, including customers case studies and whitepapers (registration may be required) please visit [link]. . . The Power of a Platform.

Analytics 52

Analytics Survey Management Strategy 52

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. Just a few weeks ago, a market study estimated the cost of compliance for U.S. Ensuring high detection still creates major operational challenges in the subsequent operational workloads today.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app. FASTER PAYMENTS TRACKER. UNATTENDED RETAIL TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

OCTOBER 31, 2016

Most people can’t imagine how you’d write four paragraphs on banking innovations, let alone 40,000. It’s not be a perfect metaphor, but you could call money the operating system (OS) of living. That means service, security, trust, user experience all have a higher bar than the average tech or service company.

User Experience 12

User Experience America Study Management 12

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Google Trends data shows that both inbound and content marketing, at the time of Mint’s launch, had hardly been studied.

Tools 78

Tools Millennials US Maine 78

PYMNTS

DECEMBER 11, 2017

In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. Each demonstration ended with a call to action — with the infamous “operators standing by” to take orders for what consumers just saw over the course of 30 seconds and had to buy. And buy they did.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

OCTOBER 1, 2018

Ten years after PayPal launched, it was operating in 190 countries and had 60 million users. Ten years after Amazon launched, it was nearing 70 million users and had just launched Amazon Prime. In those pieces, I acknowledged bitcoin as an interesting, even fascinating, innovation. Innovation By Any Other Name.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

CB Insights

OCTOBER 31, 2017

But overpriced, over-hyped hardware products weren’t the only “innovations” we said goodbye to: we also recently witnessed the deaths of startups working in mobile AR, e-commerce, digital media, and more. Read on for post-mortems on 10 of the latest startups to bite the dust. Three notable excerpts: First Attempts : Blin.gy

Company 78

Company US San Francisco Capital 78

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. Most everyone operating today as part of these ecosystems understands this, too, and feels the pressure points and the tensions building.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

APRIL 3, 2018

Operations are scheduled to begin in 2018. When fully operational, the system will make one T-shirt every 22 seconds. It appears much of the heavy lifting will be done by the AI-driven robots, with human workers taking over jobs around robot maintenance and operation. We will install 21 production lines.

Retail 78

Retail Online Branding Strategy 78

CB Insights

NOVEMBER 16, 2017

And as the number of internet hosts increased, according to a study by the Internet Systems Consortium, the need for efficient optical network technology did, too. Both Lefkofsky (with Groupon) and Kleiner Perkins (with Cerent) were able to win so big in part because they had hands-on operational roles in their investments.

Lending 78

Lending Capital Company Google 78

CB Insights

DECEMBER 14, 2017

Most of the D2C companies that we studied focus on selling only a handful of different products, and many started out with just one. And most of the top D2C companies that we studied for this piece did just that when they got started. Today, the world’s dominant retailers are all online. The long-tail playbook has won.

Video 78

Video Branding Company Strategy 78