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Poor User Experience Can Be Subscription Commerce Deal-Breaker

PYMNTS

percent of millennials planning on the same. percent for bridge millennials. It’s not a stretch to imagine that Generation Z and millennials have lower earning power. The study also finds significant shares of consumers intending to give up their accounts because their free trials are expiring, cited by 12.4

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Trending: Meeting The Millennial Need For AI-Powered Visual Shopping

PYMNTS

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. The app-based social commerce platforms are among several marketplaces struggling to protect users ag ainst opportunistic bad actors.

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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277
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Banking for the Digital Generation: Attracting & Retaining Millennials

NCR

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

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How Friendly Friction Builds Better Banking Experiences

PYMNTS

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169
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Physical Retail Isn’t Dead – The Physical Store Model Is

PYMNTS

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198
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New Data: U.S. Consumers And The ‘Everyday App’

PYMNTS

Then, there are Bridge Millennials. Bridge Millennials are a unique group of consumers, comprised of individuals between 30 and 40 years of age who exhibit cultural characteristics of both Generation X and Millennials. Among the Bridge Millennials in our study, 37.8 This suggests that those 33.7

Data 155