PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JUNE 2, 2020

“This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis. APIs are accomplishing this for digital-only banks by replicating branch services and taking social distancing all the way.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

FEBRUARY 28, 2019

This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences. Renting a room or home online — or through a mobile app — is familiar to consumers, who are used to browsing and booking listings with a few taps on their touchscreens. About the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Instant payments are highly configurable, which helps explain why a unique online marketplace like Shutterstock would want to utilize it. It’s a big hit with users. Now, Please. If payees had their way, all payments would be instant.

Video 132

Video User Experience Payments Study 132

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go What’s really steered people wrong is focusing on the average percentage of all retail sales that are online, and ignoring what’s happening in key verticals. go there to shop.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

Insights on Business

JUNE 4, 2019

Consider just a few examples: Buyers have the choice to educate themselves on products online. Buyers can serve themselves by ordering through online marketplace. The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it.

Technology 105

Technology social media Management Groups 105

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. Poor Content: Once you have an SEO-friendly site, content becomes the primary driver of SEO success.

Google 452

Google Examples Trends Tools 452

PYMNTS

NOVEMBER 8, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept Rob Orgel, now the new president and chief operating officer at Flywire , told Karen Webster was foundational to his decade-long career at Apple. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits.

Fraud 169

Fraud Data Maine System 169

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. We’re studying the decision to determine our next steps,” a Google spokesman told the Wall Street Journal a week ago.

Video 128

Video Data Google Cards 128

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Transactions that in the past involved human interaction have moved online completely. And, all four of the leading banks in the U.S. 75% of U.S.

Millennials 45

Millennials social media User Experience Branding 45

Tomorrow's Transactions

APRIL 29, 2015

I just had to quickly log in to my online banking service to transfer some money to someone who doesn’t have PingIt, yawn. The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

NCR

JUNE 3, 2016

A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. Your customers have likely interacted with a few of these companies on a smartphone, and expect the experience you deliver via your app to measure up. Convenient, maybe.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 18, 2020

IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations.

UX 159

UX Data United States Study 159

Fintech Labs Insights

MAY 14, 2017

Here’s our interview with Michael Williams, eSignLive’s Evangelism & Developer Community Manager: Where did you start your career and how did you gain the experience needed to run the tech side of your company? It was an extremely successful model and one that I implemented when I joined eSignLive over two years ago.

Community 15

Community Management Analytics Case Study 15

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. That means that Apple Pay must convince users to switch away from something that they like and use today across all of the channels they shop to use Apple Pay.

Apple 165

Apple Mobile Cards Payments 165

Social Assurance

OCTOBER 13, 2021

And when financial service providers marketing teams continue to be underfunded, underresourced, and unfortunately undervalued, operating in this capacity is not beneficial to your bottom line or sanity. . Invest in it. And continue to invest in your website- dedicate budget to your website every year. Don’t set it and forget it.

social media 15

social media Strategy Marketing Strategies Marketing 15

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Many of the retailers that reported earnings last quarter reported an increase in online sales, but not at the levels that the Street expected.

Retail 100

Retail Online System Strategy 100

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

AUGUST 9, 2019

Among the Bridge Millennials in our study, 37.8 Consumers’ digital experiences are often not as fragmented as their app usage, however. Bridge Millennials also express a great degree of trust in these companies, but they are also the most likely to trust Amazon, their banks and PayPal to operate hypothetical everyday apps.

Data 155

Data Millennials Google Apple 155

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. Just a few weeks ago, a market study estimated the cost of compliance for U.S. Ensuring high detection still creates major operational challenges in the subsequent operational workloads today.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 31, 2019

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Customer journey: Using chat to get people from online to brick-and-mortar. Studies have placed the cost of patient non-adherence as high as $300B.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MARCH 21, 2018

Despite the rise of online brokers, many consumers still call insurance brokers by phone to purchase new policies. While the blockchain can increase backend efficiency for insurers, it can also lead to a superior user experience for customers. Join us for a deep dive into blockchain in 2018. First Name.

blockchain 78

blockchain Fraud Policies Industry 78

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest. Google Trends data shows that both inbound and content marketing, at the time of Mint’s launch, had hardly been studied.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. It operates two labs, one in Washington DC and the other in New York City, which focus on ventures that can have a significant business impact in the short term (from six months to three years). Founded: 2009.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 11, 2017

In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. Each demonstration ended with a call to action — with the infamous “operators standing by” to take orders for what consumers just saw over the course of 30 seconds and had to buy. And buy they did.

Millennials 109

Millennials Video Maine Operations 109

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Markafoni was an online shopping destination for Turkish consumers, specialising in clothing and fashion accessories.

Company 78

Company US San Francisco Capital 78

PYMNTS

DECEMBER 5, 2016

Most everyone operating today as part of these ecosystems understands this, too, and feels the pressure points and the tensions building. The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Operations are scheduled to begin in 2018. Conclusion.

Retail 78

Retail Online Branding Strategy 78

CB Insights

NOVEMBER 16, 2017

And as the number of internet hosts increased, according to a study by the Internet Systems Consortium, the need for efficient optical network technology did, too. Both Lefkofsky (with Groupon) and Kleiner Perkins (with Cerent) were able to win so big in part because they had hands-on operational roles in their investments.

Lending 78

Lending Capital Company Google 78