PYMNTS

JANUARY 30, 2020

These operations are quantifiably more efficient: A recent study found that customers typically spend nine minutes to acquire a check from a bank teller, but only 40 seconds to complete the same task with a self-service kiosk. “We BMO has implemented several new technologies as part of its digital transformation.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JUNE 16, 2019

In a study of Global Positioning System (GPS) technology, researchers found that loss of the service would have an impact of $1 billion per day per an approximate estimate. The National Institutes of Standards and Technology sponsored the study, which was performed by RTI International of North Carolina, Ars Technica reported.

Study 100

Study North Carolina Google National 100

PYMNTS

OCTOBER 19, 2018

The Nationwide fourth annual business owner survey released at the end of last month, which surveyed 1,000 small and mid-sized business owners about their views on cybersecurity, found that an overwhelming majority – 91 percent – use connected technology. Automation also provides the ability to aggregate data.

Study 191

Study Security Survey Data 191

PYMNTS

JUNE 6, 2017

Thanks to connected technology, consumers’ expectations on the retail experience have changed. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. It will also be able to enlist the vendor’s help in leveraging the technology.

Technology 150

Technology Lending Software Customer Experience 150

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 79

Case Study Study Compliance Risk Management 79

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

MAY 31, 2023

Open source is not restricted by licensing agreements, and the user behind open-source software is not forbidden to change, edit, study, or redistribute manipulated versions of it. The freedom to study how the program works and change it so it does your computing as you wish.

Software 251

Software Study User Experience Innovation 251

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company has conducted timed studies, finding that it can take over a minute to make a repeat order through a mobile app, while it takes only about 15 seconds through its service.

Technology 121

Technology Maine Study Google 121

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. Other common uses included making phone calls, managing schedules and running a person’s smart home technology. Chatting More Often With AI.

Technology 205

Technology Millennials Retail Report 205

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 70

Case Study Study Compliance Risk Management 70

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI).

Study 129

Study Survey Leadership Millennials 129

PYMNTS

FEBRUARY 18, 2019

The global insurance technology ( InsurTech ) market is slated to become a $1.1 Overall, he said, organizations have to take a holistic view of their operations and the risks they face. Cremer predicted this figure to rise, as corporate exposure to natural disasters climbs, thanks to the “interdependency of production chains.”

Study 191

Study Industry Operations Innovation 191

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. Today, customers of restaurant chains place food orders through quick-service restaurant (QSR) websites, mobile apps or via third-party delivery platforms.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

AUGUST 14, 2017

A new study has found that implementation of digital technology has enabled procurement organizations to reduce their full-time workers by an average of 29 percent, lowering labor costs by 22 percent. The article’s author points out that many procurement organizations often feel that they are not properly staffed.

Technology 120

Technology Study Compliance Groups 120

PYMNTS

SEPTEMBER 4, 2019

Operating costs are up, and spot pricing is down. And yet, Supply Chain Dive reported this week that the number of trucking companies that have shuttered has more than tripled so far in 2019 to 640 trucking companies, according to data from Broughton Capital. Call it competitive advantage at scale.

Company 123

Company Study Capital Operations 123

PYMNTS

MARCH 13, 2017

The average small business considers itself a “moderate” user of technology, according to the PYMNTS.com SMB Technology Adoption Index. sought external financing in 2016 , suggesting these firms simply aren’t interested in lending technologies or accessing, for instance, a loan from an alternative finance provider.

Financial Technology 127

Financial Technology Technology social media Taxes 127

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

DECEMBER 24, 2020

One study showed that firms still using manual tools are finding it harder to identify and collect outstanding payments, for example. These firms take 67 percent longer to follow up on overdue payments than those that have implemented automation and other emerging technologies. Automation's Expanding Role In The O2C Process.

Company 198

Company Payments Study Tools 198

Perficient

JULY 2, 2020

I recently delivered a webinar , in which I discussed the CTMS migration approaches taken across several case studies. My name is Param Singh and I am the Director of the Clinical Operations Solutions practice in the Perficient Life Science Business Unit. Types of migration tools, including APIs, ETL tools, and adapters.

Study 332

Study System Data Training 332

PYMNTS

OCTOBER 28, 2020

In the November edition of The FI’s Guide To Modernizing Digital Payments , PYMNTS explores the latest in the world of payments modernization, including new investments in payments automation, FIs’ perennial competitive struggles with FinTechs and how cloud technology can level the payments playing field. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

JUNE 6, 2017

From some guy’s garage in San Francisco, a group of math nerds has grown into one of the world’s finest-tuned machine learning operations. I’ve had the privilege to study and do research at many amazing universities and national labs around the world throughout my career. I can truly say I stand on the shoulders of giants,” he said.

Operations 168

Operations Tools Data San Francisco 168

PYMNTS

AUGUST 14, 2020

These requirements can inspire companies to switch from manual operations to digital ones that utilize cloud systems that employees can access anywhere. Companies can leverage offerings that use AI-powered technology to quickly learn to parse relevant details from scanned or emailed invoices and code that data according to internal policies.

Study 265

Study Tools Survey Payments 265

Perficient

DECEMBER 21, 2020

Does the organization have the processes and operating model in place to support this new revenue model? With data being such a vital part of successful businesses, it’s alarming that a recent study found data quality to be severely lacking. Business drivers: How is the business going to make use of what is built?

Strategy 322

Strategy Data Guidelines System 322

PYMNTS

AUGUST 4, 2020

The global pandemic has changed commerce fundamentally — a fact confirmed in Visa ’s new Back to Business study. According to the eight-country study, 78 percent of consumers have changed how they pay for things so as to reduce contact in their commerce. That was very evident in the study — and not just in the U.S.

Study 315

Study Survey social media Online 315

PYMNTS

MAY 21, 2020

To help businesses safely resume their operations, IntraEdge has rolled out its Janus “privacy-first” self-check temperature kiosks, according to an announcement. The technology company described its device as a “turn-key contactless solution” that lets businesses that reopen support the wellness and privacy of staffers as well as clients.

Study 213

Study Security Report Technology 213

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. For more on these and other news items from this space, download this month’s playbook.

Management 268

Management Cards Company Innovation 268

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Featured categories list companies that provide technology lending solutions and related services to financial institutions and other tech buyers. And for good.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

DECEMBER 18, 2020

The report showed a preference for loyalty programs versus emerging technology like QR codes. On the business side of things, the study showed that a serious disconnect exists between what customers want and what restaurant managers think they want. Management Underestimates Loyalty. Mobile Ordering + Loyalty = Growth.

Study 146

Study Mobile Survey Online 146

Perficient

DECEMBER 9, 2020

However, every industry is unique and requires a variety of different services, technologies, and assets for successful omnichannel delivery. Providing a quality commerce experience is table stakes in these unprecedented times, and brands across all industries are racing to sell through digital channels.

Report 572

Report Industry Strategy Branding 572

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

NOVEMBER 8, 2018

Meanwhile, the rest are relying on automation and machine learning (ML) technologies. The study gathered more than 12,800 data points to decipher how, exactly, financial institutions are leveraging AI and ML technologies to alleviate their operational pain points, and how they plan to invest in these systems going forward.

Report 192

Report Payments System Operations 192

PYMNTS

NOVEMBER 9, 2020

The following Deep Dive examines the payment and procurement obstacles facing construction firms during the ongoing pandemic and which digital accounts payable (AP) technologies could be applied to jump those hurdles. Pandemic-Driven Payment Problems. Thirty-two percent of U.S.

Payments 227

Payments Study Examples Survey 227

PYMNTS

NOVEMBER 17, 2020

Under COVID, one study finds that 22 percent of Americans had been targeted by pandemic-related fraud attempts as of April. PYMNTS’ latest Digital Fraud Tracker® , done in collaboration with Simility , is a study in the forces impacting fraud and security in a year when cyberthieves have been having a field day. They Can Get to Anyone.

Fraud 182

Fraud Study Analytics Tools 182

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Intelligent Fulfillment Boosts Customer Service And Return On Inventory Investment.

Customer Experience 238

Customer Experience Study System Management 238