PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MARCH 17, 2017

Sometimes all it takes is a new way of looking at things to open up a world of possibilities — at least, that’s what retailers investing in augmented reality (AR) and virtual reality (VR) believe. Meanwhile, other industry projections show that more than 800 million AR apps for retailers will be downloaded by consumers by 2019.

Retail 102

Retail Online Technology National 102

Perficient

NOVEMBER 3, 2020

40% of people say they have purchased a product online after seeing it used by an Influencer. But Instagram’s entrance into the commerce arena hits on a broader ecommerce trend that has been going on for years. While that experience is commonplace today, it’s going to drastically change in years to come.

social media 332

social media Google Branding Training 332

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. The same goals apply to brick-and-mortar retailers that are determined to get shoppers to become loyal customers. For retailers, that’s a big problem.”.

Online 113

Online Retail Technology Company 113

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. Without proper payment processes in place, it’s likely that the entire retail ecosystem would either grind to a halt or favor one side over another. Is true streamlining possible?

Payments 143

Payments Retail Branding User Experience 143

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Challenge #5: Lack of Unique Content (for Manufacturers and Retailers).

Google 452

Google Examples Trends Tools 452

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. consumers to paint a landscape picture of the retail trend. Security of transactions, after all, stands as one of the top priorities of online shoppers. Many Moving Parts. Contextual commerce is not easy. “It

User Experience 100

User Experience UX social media Retail 100

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

JANUARY 9, 2020

For one change, that form of retail is expanding to include new and fresh areas, which includes cars and trucks. Automotive sales are increasingly going digital – and more consumers are buying more used products of all types online. Subscription commerce is undergoing changes in 2020. Automotive Subscriptions.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

DECEMBER 23, 2016

The mission of the business is to help empower retailers to build engagement with their customers through a search that understands natural language, is personalized for each shopper and is continually learning and adapting to the latest consumer trends. This can especially be the case in eCommerce.

Data 100

Data User Experience Retail Trends 100

PYMNTS

MAY 17, 2017

Consumers have more options than ever when it comes to shopping for the right product or solution online. All in all, finding success as an online merchant today is complicated business. It’s a problem with which Leo Castro, vice president of the online sales platform BigCommerce , is all too familiar.

Tools 122

Tools Google Online Payments 122

PYMNTS

OCTOBER 26, 2016

As the conference kicked off in Las Vegas last October, merchants and retailers around the United States began dealing with the effects and fallout of October’s EMV liability shift, as the technology became the standard for all retail payments. ” Biometrics coming on big. “It keeps getting worse every year,” he said.

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

MARCH 26, 2018

The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”. The Shelf Life of the Meal Kit Trend. Grocery is still around 97 percent retail, with only 3 percent migrating to digital platforms.

Branding 121

Branding User Experience Trends National 121

PYMNTS

OCTOBER 14, 2020

In retail, the need to simplify, integrate and bring gift card and loyalty programs online to maximize their impact has never been greater, while consumer engagement has the power to remove retail friction. 70%: Share of customers who abandon purchases because of a bad user experience.

Retail 227

Retail Technology Trends United States 227

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. One approach retailers can take to cut down on checkout disengagement is through the use of mobile wallets.

UX 100

UX Mobile Apple Trends 100

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

DECEMBER 4, 2018

APMs, he said, are simply helping to speed a trend that benefits all players, including the issuers – the movement away from cash – but there’s still some bifurcation of how these payment methods are used. When it comes to a loyalty program, it’s all about a good user experience. The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. About The Tracker.

Tools 122

Tools Retail Payments US 122

PYMNTS

NOVEMBER 8, 2019

That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Trending: Malibu Poke Gets Personal With Facial Recognition To Order And Pay. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. For more on what’s going on in the mobile order-ahead (MOA) world, visit the Tracker’s News & Trends section. Around the Mobile Order-Ahead World. 01 for a short period of time.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

JANUARY 22, 2018

Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. It’s a trend that, in a different time, might have made CPGs grin from ear to ear.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. PYMNTS: Can you show me some data or proof points on how the company has helped retailers? — as if they were on a social network. Please provide some client examples.

Branding 103

Branding Community Survey Data 103

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

SEPTEMBER 26, 2016

But criminals are trying to find ways to take advantage of “card-not-present transactions,” where a user pays online or over the telephone. Cybercriminals are now targeting web and mobile apps in attempts to secure stolen user credentials.

Security 100

Security Fraud System User Experience 100

PYMNTS

JULY 5, 2017

Traditional providers like credit card companies, digital-only services like PayPal and retail companies, are all investing in digital experiences in different ways, though it remains to be seen what approach customers will fully embrace. PYMNTS: What trends and changes are you watching that are affecting the industry and your role?

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 8, 2016

“Consumers understand that a business has to verify who they are, but millennials, in particular, don’t understand why they are asked for their life’s history when all they want to do is buy something online.”. Doing business online only makes that task more challenging, as it is coming at the same time that more business is moving on line.

Millennials 100

Millennials Data social media Technology 100

NCR

JANUARY 17, 2017

Following are several key trends the fintech industry will likely see in 2017 – and beyond. Domestic remittance trends will continue to “spill over” to cross-border. I think we can predict one trend with almost 100 percent certainty: Regulatory environments will not get any simpler this year. Take Africa, for example.

Fintech 40

Fintech Trends Industry Compliance 40

NCR

SEPTEMBER 5, 2017

This trend resonates across other industries too. For example, 61% of airline loyalty program members went on to book a flight, and 56% of hotel program members went on to book a hotel room (core inventory) following a redemption on non-core inventory rewards such as electrical goods or day experiences.

How To 45

How To User Experience Analysis US 45

PYMNTS

JUNE 7, 2017

A smarter way to grocery shop online? In addition to helping users build a grocery list from the moment they throw an item away, Griffin said GeniCan is also promising to disrupt the way consumers shop for groceries and supplies online. About The Tracker.

Management 108

Management Online Marketing Samsung 108

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. For retailers, eCommerce will be critical during the coronavirus crisis. Another 13 percent never patronized the retailer again.

Branding 146

Branding User Experience Retail Trends 146

Gonzobanker

FEBRUARY 6, 2017

Maciej Lipiec, a User Experience Director for K2 (which develops chatbots), wrote : “Processes with lots of options are hard to adapt for conversational UIs. A good conversational user interface is not a simple adaptation of your forms with a bot asking a question for every possible form field. The Long Run Impact.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

Maciej Lipiec, a User Experience Director for K2 (which develops chatbots), wrote : “Processes with lots of options are hard to adapt for conversational UIs. A good conversational user interface is not a simple adaptation of your forms with a bot asking a question for every possible form field. The Long Run Impact.

social media 60

social media Technology Survey Data 60

Gonzobanker

JANUARY 17, 2020

We are in the infant stages of integrating digital marketing and online origination. Today, most institutions generate fewer than 5% of deposit accounts online. Bank executives need to be more exposed to data on growth/margin trends in their payments businesses and develop action plans to improve revenue.

Customer Experience 127

Customer Experience Fintech Regional Cards 127