PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. How Chipotle Tackles Mobile Ordering Demand.

Trends 134

Trends Mobile User Experience Training 134

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

Perficient

NOVEMBER 3, 2020

40% of people say they have purchased a product online after seeing it used by an Influencer. But Instagram’s entrance into the commerce arena hits on a broader ecommerce trend that has been going on for years. While that experience is commonplace today, it’s going to drastically change in years to come.

social media 332

social media Google Branding Training 332

PYMNTS

JULY 14, 2020

When consumers fled to online shopping options in Q2, many businesses weren’t set up for digital-first commerce, but quickly figured it out. If you are an offline business that isn’t figuring out how to develop an online offering, you will likely be left behind by competitors.”. This, too, is likely here to stay.

Innovation 337

Innovation Online User Experience Resources 337

ATM Marketplace

FEBRUARY 26, 2021

Buy online and pickup in store has changed the way consumers shop due to the coronavirus. But does this new trend create a greater risk of fraud? Jeff Sakasegawa, trust and safety architect at Sift, shares his thoughts and insight on how a smooth user experience could raise the potential for fraud.

Fraud 79

Fraud User Experience Trends Online 79

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Trends 140

PYMNTS

JULY 1, 2020

Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. More online gambling sites also apparently are becoming more “friendly” to cryptocurrencies, at least according to CoinRevolution early this month. A key part of user experience is payment speeds.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For more on PSD2 and GDPR, visit the Tracker’s News & Trends. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. Experts predict that trend will continue to grow to the point where half of the global population – or some 3.6 We've got to do more of it.”. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. As we look forward to 2017, delivering a great user experience will be critical for brands looking to build trust and increase adoption. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MARCH 20, 2020

For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section. Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will.

Industry 225

Industry Fraud social media Security 225

PYMNTS

DECEMBER 13, 2018

CUs are also actively communicating with law enforcement agencies, keeping regulators informed about suspicious activity, while receiving tips on noticeable trends that these same agencies are eyeing. Many members first engage with their CU through its website or other online portal. Add it all up, and that can be a lot to handle.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You? In fact, 68.8

Report 182

Report Fraud Survey User Experience 182

PYMNTS

JANUARY 22, 2020

Content creators are responsible for staggering amounts of output, providing the essential images, music tracks and videos that make online consumption possible. Its disbursements are completely online and allow creatives to opt how they would like to be paid. How Payment Preferences Engineer Loyalty. That is a story we hear often.”.

Mobile 130

Mobile Online Tools User Experience 130

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

Independent Banker

NOVEMBER 30, 2022

Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem. About The Tracker.

Report 206

Report Los Angeles Fraud Utah 206

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. One excellent free tool is Google Trends used for the illustrations above.

Google 452

Google Examples Trends Tools 452

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. As Hughes noted, several broader trends mark the financial services landscape. Data, of course, is critical in making sure such online activity runs smoothly. The Importance Of Data.

Data 151

Data Security Online User Experience 151

Gonzobanker

MARCH 28, 2024

In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1. A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

SEPTEMBER 5, 2018

Alipay, the mobile and online payment platform operated by Ant Financial Services , announced on Wednesday (Sept. “Alipay is dedicated to enhancing user experience and creating value for small and micro businesses through technology. The company said that nearly 7.35 million people came to Japan from China, marking 15.4

User Experience 100

User Experience Trends US Payments 100

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. For more on what’s going on in the mobile order-ahead (MOA) world, visit the Tracker’s News & Trends section. Around the Mobile Order-Ahead World. 01 for a short period of time.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

MARCH 24, 2017

SAP Ariba has just become the latest to add to this trend and is pulling the hype over chatbots into the world of procurement. Xero similarly introduced a bot that integrates with online messaging platforms, called Hey Xero. B2B FinTech is taking advantage of bot technology across use-cases, from SME banking to accounting.

blockchain 135

blockchain User Experience Conference Compliance 135

PYMNTS

JULY 29, 2019

Most CUs strive to delive r a simple, personalized user experience. This means providing solutions that enhance the banking experience regardless of which channel members use to interact with the CU. Most CUs understand that engagement is key to building trust among members. About the Tracker.

Pennsylvania 173

Pennsylvania Analytics Maryland Innovation 173

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. consumers to paint a landscape picture of the retail trend. Security of transactions, after all, stands as one of the top priorities of online shoppers. A deeper dive into what contextual commerce means might be useful.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

NOVEMBER 8, 2019

CEO Oisin Hanrahan recently spoke to PYMNTS about how the company combines artificial intelligence (AI) and machine learning (ML) solutions and human insights to ensure its anti-fraud efforts do not interfere with legitimate users’ experiences. . I think it’s a balance of both in the long term.” .

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

MARCH 26, 2018

The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”. The Shelf Life of the Meal Kit Trend. There are lots of different styles of consumers. Meal kits simplify the product offering.

Branding 121

Branding User Experience Trends National 121

PYMNTS

JUNE 29, 2017

For an inside look, we talked with payment processing firm Anovia Payments’ President and CEO Kevin Jones, who shared his thoughts on ISOs and how they’re being the trend in the payments industry. The most notable trend for Anovia is the definition of the ISO,” Jones said.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JANUARY 14, 2019

Analysts who think of Macy’s as the bellwether for middle-America shopping and spending trends blamed some of the retailer’s gloom and doom on consumer skittishness over the stock market’s roller-coaster ride in the weeks preceding Christmas. And it did so via a channel that was not at all conducive to a digital shopping experience.

Retail 198

Retail Online Mobile Data 198