PYMNTS

SEPTEMBER 30, 2020

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. Luxury retailers are also targeting millennial and Generation Z consumers to expand their customer bases, with one report showing that millennials accounted for 35 percent of high-end retail purchases, for example.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). Research from Capterra published on Tuesday (Nov. While nearly two-thirds of U.S.

Study 129

Study Survey Leadership Millennials 129

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

FICO

APRIL 22, 2020

What does this mean for collection operations? And even, “What can we do to make sure our operations come out of the crisis in as good shape as before—or maybe better shape?”. I believe that on the other side of this crisis, collection portfolios, workforces and operating models will all have dramatically changed.

Operations 85

Operations Study US Millennials 85

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Millennials. Baby Boomers. was home to 81.3 million people in the U.S.,

Retail 147

Retail Millennials Study Trends 147

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

DECEMBER 11, 2019

Why Travel Firms Need To Cater To Millennial Payment Preferences. Millennials have a different take on travel than previous generations. The fight to become the travel marketplace that wins millennial business is only mounting as millennials become a larger portion of the consumers who travel the world and seek new experiences.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

NOVEMBER 3, 2020

Schools and universities will be allowed to continue to operate, but all bars and restaurants must close except for takeout and delivery. According to the study, bridge millennials engage in 14.1 In other words, 45 percent of the activities that bridge millennials do on a day-to-day basis involve making a purchase.

Millennials 146

Millennials Data Study Survey 146

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. If it doesn’t, negative news travels fast through millennial networks. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

FEBRUARY 9, 2018

Kearney partner Michael Brown, a co-author of “The Future of Shopping Centers” study, told Chain Store Age. With room for new establishments, malls operators are redesigning their spaces to make room for consumer experience spaces like restaurants and gyms. The Millennials. Millennials, in particular, love to buy clothes online.

Millennials 116

Millennials Retail Study Operations 116

PYMNTS

NOVEMBER 5, 2018

Whether through buy-online, pickup in-store programs or other efforts that mix the digital and physical sides of retail, consumers are responding to that combination — and that especially includes millennial shoppers, Schreiner noted. It’s easy to overestimate millennials’ engagement with technology,” he said.

Retail 179

Retail United States Millennials Study 179

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. Restaurants and quick-service restaurants ( QSRs ) are used to stiff competition, but the ongoing pandemic has kicked it into an even higher gear.

Management 130

Management System Millennials Study 130

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Another 41.8 And consumers plan to stick with their new behaviors.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. Clearly operating efficiency remains a priority but [so does] consumer engagement.”.

ATM 192

ATM Millennials United States Study 192

PYMNTS

APRIL 24, 2019

Regulators want to have a greater stake in the way sharing platforms operate. In India, Google Pay is up against t he New Delhi High Court over its operations in the region, facing a debate over how the payment service should be regulated. Read more about Hostelz.com and its move to a payment-free platform in the Playbook’s case study.

Marketing 179

Marketing Regulation Case Study Security 179

Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. The team at Walden Mutual, a planned de novo in Concord, N.H.,

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. A new study from Carnegie Mellon University found that liberal return policies can result in an improved customer experience, especially for omnichannel retail. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

APRIL 12, 2019

A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties. And that figure, according to a Kaiser Family Foundation study , can vary depending on the age of the person. The AAMC noted that primary care will be hit the hardest.

Houston 118

Houston Study Millennials Course 118

PYMNTS

AUGUST 21, 2018

Chevron, which operates approximately 8,000 gas stations in the U.S. Millennial Promise. That same study found that 43 percent of high-income millennials are more likely to visit a gas station if its app offers them convenience, loyalty and savings. million more downloads annually. Other Activity. Vital Incentives.

Payments 116

Payments Millennials Study Mobile 116

Independent Banker

OCTOBER 29, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 110

Millennials Community Bank social media Community 110

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million compared to unsecured companies’ $5.16 million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JANUARY 27, 2020

Millennials have been at home in the global workforce for about a decade now, but Generation Z is starting to filter into offices, warehouses and work floors and bringing their fast payments expectations with them. employees would like access to their wages before their designated paydays, according to a recent study.

Management 160

Management Taxes Tools Metro 160

PYMNTS

FEBRUARY 13, 2017

million last month to purchase the retail condo housing Murray’s flagship store, affiliated classrooms, as well as its catering and event operations. Murray’s former owner, Rob Kaufelt, will reportedly remain as a strategic adviser, and the team leading the New York City operation will largely remain unchanged. percent of U.S.

New York City 123

New York City Millennials New York Online 123

Independent Banker

NOVEMBER 13, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 87

Millennials Community Bank social media Community 87

PYMNTS

DECEMBER 11, 2019

A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties. And that figure, according to a Kaiser Family Foundation study , can vary depending on the age of the person.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

DECEMBER 21, 2020

Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. This digital shift — doing less in the physical world and more in the digital world for the same activity — is based on 16 longitudinal studies that PYMNTS has conducted of a national sample of more than 40,000 U.S. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

Independent Banker

MARCH 15, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

PYMNTS

JUNE 28, 2019

Earlier this month, Square announced the launch of new order management integrations for Square for Restaurants, which will allow orders from DoorDash, Postmates and Caviar to automatically integrate into a restaurant’s point of sale (POS) to streamline operations. The pressure is on, though, based on a study from consulting firm BRP.

Mobile 138

Mobile Millennials Online Payments 138

PYMNTS

AUGUST 20, 2019

percent of millennials planning on the same. percent for bridge millennials. It’s not a stretch to imagine that Generation Z and millennials have lower earning power. The study also finds significant shares of consumers intending to give up their accounts because their free trials are expiring, cited by 12.4

User Experience 116

User Experience Millennials Video Payments 116

PYMNTS

JUNE 18, 2018

In a press release , Acxiom said the joint study dubbed “Data Privacy: What the Consumer Really Thinks” found that 44 percent of consumers in the U.S. feel more comfortable with data exchange than in the past, with that number increasing to 54 percent among millennials. What’s more, close to one in five consumers in the U.S.

Data 100

Data US Survey Millennials 100

PYMNTS

MAY 23, 2020

Enthusiasm for re-entering a possibly contaminated world isn’t terribly high among millennials, bridge millennials and Gen Xers, many of whom have shifted to digital habits over the last eight weeks or so – and plan to keep it that way, instead of transitioning back to the real world.

Tampa 249

Tampa Connecticut Guidelines New York City 249

PYMNTS

MARCH 21, 2017

One article that makes the argument for chatbot cites three stats from a study to help support its claim that chatbots aren’t going anywhere soon. There’s a possibility that with that always-on customer service, operation costs will skyrocket through the roof. 51 percent of people say a business needs to be available 24/7.

social media 110

social media Study Millennials Data 110

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Instead, they’re behaving like knuckleball pitches that move fast, but in erratic and unpredictable directions.

Marketing 150

Marketing Cyber Security Study Meeting 150