PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. Analytics, too, was another hot spot for retail change in 2019 and will continue to be for the 2020s. Role of Data.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

JANUARY 12, 2021

Demand among businesses — especially smaller firms — skyrocketed as they attempted to blunt revenue challenges and keep their operations above water, but these companies faced numerous hiccups when securing financing. Instant Payments and the Millennial Push.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). Research from Capterra published on Tuesday (Nov. While nearly two-thirds of U.S.

Study 129

Study Survey Leadership Millennials 129

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Voice AI’s New Role as Retail Clerk? Another 41.8

Technology 205

Technology Millennials Retail Report 205

PYMNTS

NOVEMBER 3, 2020

Schools and universities will be allowed to continue to operate, but all bars and restaurants must close except for takeout and delivery. Helen Dickinson, chief executive of the British Retail Consortium, expressed concern that the latest round of U.K. According to the study, bridge millennials engage in 14.1

Millennials 146

Millennials Data Study Survey 146

PYMNTS

FEBRUARY 9, 2018

As a result, malls and retailers have to rethink how malls are set up and designed. Kearney partner Michael Brown, a co-author of “The Future of Shopping Centers” study, told Chain Store Age. square feet of retail space for every person. But it’s not just big retailers leaving U.S. The Millennials. In the U.S.,

Millennials 116

Millennials Retail Study Operations 116

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. The same impact is even greater at the convenience store, with $27 vs. $9, respectively.

ATM 192

ATM Millennials United States Study 192

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior.

Retail 102

Retail eBook Customer Experience Ohio 102

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

APRIL 12, 2019

A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties. And that figure, according to a Kaiser Family Foundation study , can vary depending on the age of the person. The AAMC noted that primary care will be hit the hardest.

Houston 118

Houston Study Millennials Course 118

PYMNTS

FEBRUARY 13, 2017

million last month to purchase the retail condo housing Murray’s flagship store, affiliated classrooms, as well as its catering and event operations. Murray’s former owner, Rob Kaufelt, will reportedly remain as a strategic adviser, and the team leading the New York City operation will largely remain unchanged. percent of U.S.

New York City 123

New York City Millennials New York Online 123

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

FEBRUARY 11, 2019

The youngest of the bridge millennials – those 30- to 40-year-olds who today represent the first generation of connected consumers with spending power – will be having their mid-life crises at the age of 50. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. The Big Shift.

Online 197

Online Retail Mobile Branding 197

PYMNTS

AUGUST 21, 2018

Chevron, which operates approximately 8,000 gas stations in the U.S. Millennial Promise. That same study found that 43 percent of high-income millennials are more likely to visit a gas station if its app offers them convenience, loyalty and savings. million more downloads annually. Other Activity. Vital Incentives.

Payments 116

Payments Millennials Study Mobile 116

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MAY 4, 2020

The fifth PYMNTS study of consumer behavior before and during the course of the pandemic, now encompassing a national sample of more than 12,000 consumers as of April 27, shows that nearly two times as many Americans have little or no interest in leaving their homes to reengage in the physical world as those who do. percent from 35.5

Study 209

Study Online Course Millennials 209

PYMNTS

JUNE 1, 2020

Not surprisingly, to make consumers more comfortable shopping and checking out in their stores, retailers have rushed to enable a “ contactless ” payment experience. And that will become this salon’s standard operating procedure going forward. That’s likely why in PYMNTS’ national study of 14,000 consumers, more than half (58.6

Cards 147

Cards Study Maine Payments 147

PYMNTS

MARCH 15, 2018

Toys R Us vs. The Retail Death Spiral . When Toys R Us first announced its bankruptcy a little under six months ago, it was with an almost upbeat tone: The move would allow the firm to refashion both its capital and operating structures and hit a reset on the business. Winner: The Retail Death Spiral. Winner: Scammers.

Payments 108

Payments Millennials US Fraud 108

PYMNTS

OCTOBER 15, 2018

Kitchen United CEO Jim Collins told Karen Webster that, as the owner-operator of Montrose Town Kitchen & Grill in California, he had a front-row seat to this a few years ago when the Postmates delivery people first started showing up at his door. It was, in fact, broadly reflective of much of the consumer journey in dining.

Millennials 145

Millennials Branding Online Retail 145

PYMNTS

SEPTEMBER 20, 2019

In the payments ecosystem, we need look no further than the bridge millennial to see how the connected purchasing experience will evolve over the next decade. The group’s connected commerce behaviors are well-documented in the annual PYMNTS/Visa How We Will Pay 2019 study. What the Trendsetters Say About How We Will Pay Next Decade.

Fraud 108

Fraud Payments Bitcoin Lending 108

PYMNTS

JUNE 28, 2019

Earlier this month, Square announced the launch of new order management integrations for Square for Restaurants, which will allow orders from DoorDash, Postmates and Caviar to automatically integrate into a restaurant’s point of sale (POS) to streamline operations. The pressure is on, though, based on a study from consulting firm BRP.

Mobile 138

Mobile Millennials Online Payments 138

PYMNTS

SEPTEMBER 27, 2016

Cohen owns a national distribution network and deals with some of the nation’s biggest retailers. His aim is to change the way that the thousands of cases of retail goods are stored, handled and hauled. But it’s not just the retailers trying to cut costs who are embracing technology.

Mobile 100

Mobile Payments Los Angeles California 100

PYMNTS

AUGUST 12, 2019

A study by eMarketer shows that most people, especially millennials , prefer to chat or message instead of calling on the phone. Prodege members will be able to load Groupon’s card-linked offers onto an eligible payment card and receive cash back or points redeemable for other retailers’ gift cards. More Losses.

Cards 100

Cards Online United States Chicago 100

PYMNTS

FEBRUARY 6, 2018

As a result, the once-pioneering grocer entered the second tier of retailers. Years later, of course, the defunct retailer filed for bankruptcy for the second time in five years in 2015 — before disappearing from the American retail landscape. Costco makes up for its low margins on its goods by charging membership fees.

New Jersey 100

New Jersey Las Vegas Retail Dallas 100

PYMNTS

AUGUST 10, 2020

Consumers have been using internet technology for everything from nonessential health services to ordering from restaurants in the last few years, especially shopping more frequently online for retail products and groceries.

Report 228

Report Payments Millennials Cards 228

PYMNTS

JANUARY 5, 2017

Unattended retail has been on a technological march toward progress — so much so that it is no longer an afterthought for companies but a solid revenue driver if done correctly. Especially with unattended retail, as people really are creatures of habit. Video screens. Cashless payments. Mobile promos. What’s ahead?

Retail 107

Retail Technology Mobile Millennials 107

PYMNTS

OCTOBER 13, 2016

Since Walmart is the nation’s largest retailer, operating more than 11,000 stores globally and 4,300 in the U.S. alone, and takes in about $480 billion in sales annually, the insight into the retail giant’s average customer is particularly interesting and comes about thanks to Kantar Retail , a retail analytics and consulting firm.

Retail 100

Retail Comparison Millennials Analytics 100

PYMNTS

MARCH 21, 2017

One article that makes the argument for chatbot cites three stats from a study to help support its claim that chatbots aren’t going anywhere soon. There’s a possibility that with that always-on customer service, operation costs will skyrocket through the roof. 51 percent of people say a business needs to be available 24/7.

social media 110

social media Study Millennials Data 110

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5 Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 24, 2019

Voice is the killer app of the connected commerce experience, according to the How We Will Pay: 2019 Edition study. 26, the eCommerce operator — via its Alexa Skills Kit Blog — announced the debut of “two new Alexa capabilities that will help create a more natural and intuitive voice experience for your customers.”.

Cards 160

Cards Payments Study Examples 160

PYMNTS

FEBRUARY 18, 2019

That’s the only way the business can ultimately continue to create value for its customers, create jobs for people, serve the ecosystem in which it operates and provide tax revenues. So, Amazon hasn’t just benefited its customers: It has forced retailers to lower prices and increase their levels of service.

Cards 169

Cards Course Study New York 169

PYMNTS

MARCH 30, 2016

With California’s recent move marking the boldest effort to date to address the wage gap affecting hourly workers, it — and the inherent pressure it puts on other states to make similar strides of their own, regardless of movement (or lack thereof) at the federal level — puts the retail industry in particular in the national spotlight.

California 100

California Los Angeles South Dakota Retail 100

PYMNTS

JUNE 30, 2017

In a study by New York-based digital agency 360i, researchers used proprietary new Voice Search Monitor (VSM) software to ask Alexa and Google the same set of 3,000 questions and found that Google Home was six times more likely to answer correctly. Who’s smarter: Amazon’s Alexa or Google Home? Turns out it depends what you ask them.

Google 115

Google Study Survey New York 115