Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. Building a bank brand with impact.

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. According to an Optoro consumer survey, we found that typically 97 percent of shoppers would continue to shop at a retailer/brand if they had a positive returns experience. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. Clearly operating efficiency remains a priority but [so does] consumer engagement.”.

ATM 192

ATM Millennials United States Study 192

PYMNTS

DECEMBER 26, 2019

What brands used to guide their merchandising processes in the old paradigm requires too much manual input, hinging on data sets and models that are too general, and accruing too slowly — too much like a “fulfilling prophecy,” he noted. However, it is increasingly out of data, and out of step with modern consumer behavior and preferences.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

JUNE 18, 2018

In a press release , Acxiom said the joint study dubbed “Data Privacy: What the Consumer Really Thinks” found that 44 percent of consumers in the U.S. feel more comfortable with data exchange than in the past, with that number increasing to 54 percent among millennials. What’s more, close to one in five consumers in the U.S.

Data 100

Data US Survey Millennials 100

PYMNTS

OCTOBER 15, 2018

Kitchen United CEO Jim Collins told Karen Webster that, as the owner-operator of Montrose Town Kitchen & Grill in California, he had a front-row seat to this a few years ago when the Postmates delivery people first started showing up at his door. Some established brands like to test the waters before expanding into new markets.

Millennials 145

Millennials Branding Online Retail 145

PYMNTS

FEBRUARY 11, 2019

The youngest of the bridge millennials – those 30- to 40-year-olds who today represent the first generation of connected consumers with spending power – will be having their mid-life crises at the age of 50. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores. The year is 2039.

Online 197

Online Retail Mobile Branding 197

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2 percent of the U.S.

Apple 227

Apple Study Innovation Survey 227

Independent Banker

MARCH 15, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

PYMNTS

MARCH 15, 2018

When Toys R Us first announced its bankruptcy a little under six months ago, it was with an almost upbeat tone: The move would allow the firm to refashion both its capital and operating structures and hit a reset on the business. Boomers vs. Millennials vs. Scammers . It even managed to garner a $3.1 affecting 33,000 jobs nationwide.

Payments 108

Payments Millennials US Fraud 108

Independent Banker

AUGUST 9, 2016

Statistics are especially compelling for those trying to attract and maintain the millennial segment. As a group, millennials switch from their primary bank at a pace nearly double the average of other age groups, and they point to high fees and poor loyalty programs as the top reasons why they are dissatisfied with their banks (3).

Community 70

Community Millennials Community Bank America 70

PYMNTS

AUGUST 16, 2018

Here’s what’s happening: The technology enables certain drivers of eligible Chevrolet, Buick, GMC and Cadillac vehicles to find their preferred gas stations and initiate in-vehicle payments for fuel purchases made at some 11,000 Shell-branded fuel stations in North America. But the situation changes when talking about younger consumers.

Millennials 102

Millennials Mobile Payments Survey 102

PYMNTS

FEBRUARY 6, 2018

In another commercial , a spokesperson proclaimed, “It’s a brand-new concept: You shop at a modern supermarket with wild warehouse prices,” as the slogan “wild warehouse prices” flashed across the screen. And, like Costco, it has a limited selection, which makes for a more efficient operation. “By It becomes a competitive advantage.”.

New Jersey 100

New Jersey Las Vegas Retail Dallas 100

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square. Our own studies show that more than 14 percent of all consumers over the age of 18 living in the U.S.

Cards 169

Cards Course Study New York 169

PYMNTS

JANUARY 5, 2017

Then, at the product level, brands and presentation can be strong enough to create what Powell termed “a pull effect … If you think about the way traffic patterns work … if the consumer doesn’t think about [what’s on offer], then you’re kind of out of luck,” she said. What’s ahead?

Retail 107

Retail Technology Mobile Millennials 107

PYMNTS

APRIL 19, 2018

The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior. 25 percent is the projected percentage of customer service operations that will use chatbots by 2020. After talking with 2,000 restaurant customers across the U.S.,

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198

Retail Online Mobile Data 198

PYMNTS

OCTOBER 22, 2018

We have brand-new data that reveals how much change is happening. People of all stripes — from millennials to baby boomers, from Generation X to the Greatest Generation — are increasingly swapping the friction of shopping in a store for the convenience of using one of the many connected devices they now own to shop and buy from instead.

Millennials 212

Millennials Study Payments Data 212

PYMNTS

SEPTEMBER 3, 2018

As many as 58 percent of gig workers to do not want a full-time job, our studies find. But the travel industry itself, in serving companies and leisure-oriented consumers, can get a boost in streamlining travel payments and their own operations, a key finding of our Travel Payments Study. percent a year ago.

Mobile 100

Mobile Course Digital Banking Survey 100

PYMNTS

JUNE 21, 2016

These programs — which include apps like GrubHub, Foodler, Favor, Seamless and DoorDash – operate independently of merchants, acting as middlemen between in-home consumers and various eateries. Of those who already utilize these store-to-door programs, the study found that 51 percent order meals from casual dining restaurants.

Resources 102

Resources Operations Technology Boston 102

PYMNTS

JULY 11, 2016

Consumers – often with friends or family in tow – walked past store after store, a deliberate design consideration by mall operators to maximize the number of stores that consumers had to walk past to get to the anchor store that originally pulled them in. 26 in mobile apps. Should they focus on apps? Browsers and search engines? With its 1.5

Google 100

Google Mobile Apple Online 100

Independent Banker

OCTOBER 29, 2014

A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. Consumer studies the Boston firm has conducted indicate increasing mobile-banking adoption and awareness and use of mobile remote-deposit capture applications.

Mobile 105

Mobile Community Bank Community Technology 105

CB Insights

AUGUST 2, 2018

US consumers aged 18+ make an average of 70 payments per month, with debit cards accounting for 32% of those purchases, according to a 2017 study by the Boston Fed. PayPal subsidiary Venmo’s forthcoming Venmo Card operates in a similar fashion. Transactions made with the card will be funded solely by a Venmo account balance.

Cards 71

Cards Fintech UX Strategy 71

CB Insights

FEBRUARY 1, 2019

Consider that: Half of Indonesia’s population is under the age of 30, with the number of millennials (aged 17-35) in Indonesia currently at 79.5M. Indonesia features the largest ($27B in 2018) and fastest-growing (49% CAGR 2015-2018) internet economy in Southeast Asia, according to a study by Google and Temasek.

Policies 61

Policies Lending Operations Examples 61

NCR

APRIL 11, 2016

Sure, the easy access to every kind of data and capability with a click or two perfectly encapsulates the priorities of modern life, but we could argue that this disappearing act contributes to the loss of brand loyalty now causing our industry so much distress. Can the two co-exist? Only 30% of those over 55 had the same preference.

Video 40

Video Tools Mobile Millennials 40

PYMNTS

JULY 28, 2016

Hold on to your designer, hipster-esque trilby hat, because things are about to get a little confusing (but also this could be a major opportunity for brands to compete and “win” in a new retail space). Aspirational consumers are looking for brands to stand for something bigger than product benefits.

Branding 100

Branding Survey Study Retail 100

Independent Banker

AUGUST 25, 2016

If you’re an online bank or are simply looking for younger, more millennial-type customers, Twitter and Instagram are strong platforms to use. For instance, she calls Facebook “the pub” for its accessibility to connect with clients, stay top of mind for promotional events and share stories to humanize a bank’s brand. Expand your reach.

social media 70

social media Community Bank Community Video 70

PYMNTS

SEPTEMBER 10, 2018

That principle seems to hold true with millennials , as they lose some of the consumer spotlight to their successors in Gen Z. Brands, retailers and payment providers are already preparing for the arrival of Gen Z as adult consumers. The retail chain recently launched three house brands geared toward its teen and young adult customers.

Millennials 112

Millennials San Diego Branding Study 112

PYMNTS

OCTOBER 29, 2018

In fact, according to our recent study, they come in dead last. Meanwhile, operating system upgrades give consumers the benefits of new features on older handsets – for free. The How We Will Pay study , just published in collaboration with Visa, shows that a staggering 27 percent of the U.S. And it’s now driving commerce.

Payments 196

Payments Google Apple Innovation 196

PYMNTS

NOVEMBER 18, 2019

Smart, too, because instead of trying to be the bank, Google is leveraging the brand name, banking infrastructure and reputation for trust and stability of two banks, one of which is among the world’s largest global financial institutions, to acquire new users for that product and for Google Pay. Google’s Android operating system in the U.S.

Google 177

Google Study Payments Branding 177

CB Insights

SEPTEMBER 4, 2019

Popular media coverage of millennials often fixates on the industries the generation is allegedly killing and their supposed fiscal irresponsibility. Some industries benefiting from millennials’ increased spending power, such as travel, reflect well-worn Gen Y tropes like the general preference for “experiences” over things.

Millennials 78

Millennials Industry Branding social media 78

PYMNTS

OCTOBER 30, 2019

For now, though, the focus is getting this accelerator effort off the ground — Walmart will hold the majority stake in that operation — and getting more consumers to sign up for Walmart MoneyCard accounts. In fact, in June 2019, a PYMNTS study of 1,037 U.S. In fact, in June 2019, a PYMNTS study of 1,037 U.S. The majority, 54.4

Retail 110

Retail social media Fintech Study 110

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

SEPTEMBER 17, 2018

Around the middle of the twentieth century, there was what The Atlantic called a “Cambrian explosion” of brands. Tide, Crest, Band-Aid, Lipton, and other branded packaged goods — and the conglomerates that manufactured them — reigned. Store brands from retailers were seen as down-budget choices. Table of Contents.

Industry 67

Industry Branding Retail US 67

PYMNTS

JULY 9, 2018

Store-based installment plans have existed for decades, but now point-of-sale credit innovators offer consumers the chance to finance the purchase of individual products in-store and online, via white label or branded solutions. Is the fit with my usual size in this brand of jeans the same in the same size with another brand?

Strategy 105

Strategy Millennials Online Branding 105