Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332

Strategy Tools Industry Customer Experience 332

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising.

Marketing 150

Marketing Cyber Security Study Meeting 150

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). Banking and financial services SMBs lead the way in small business chatbot adoption, but even this market only sees a 35 percent deployment rate.

Study 129

Study Survey Leadership Millennials 129

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. If it doesn’t, negative news travels fast through millennial networks. Social-based marketing.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

NOVEMBER 5, 2018

Cyber Monday, a one-time marketing stunt that has grown monstrous (good monster — not the evil type,) will set yet another retail record this year, Adobe predicted, with sales on Nov. It’s easy to overestimate millennials’ engagement with technology,” he said. Few from that study own just a smartphone (3.1 26 to hit $7.7

Retail 179

Retail United States Millennials Study 179

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

PYMNTS

MAY 4, 2017

In conversation with Cardtronics’ Brian Bailey, managing director for Global Financial Institutions, and Tom Pierce, chief marketing officer of the firm, Webster noted that even with the rallying cry of a war on cash in the digital economies — and in emerging markets — cash is alive, doing well and actually growing in terms of usage.

ATM 192

ATM Millennials United States Study 192

Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. The team at Walden Mutual, a planned de novo in Concord, N.H.,

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. A new study from Carnegie Mellon University found that liberal return policies can result in an improved customer experience, especially for omnichannel retail. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Independent Banker

OCTOBER 29, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 110

Millennials Community Bank social media Community 110

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million compared to unsecured companies’ $5.16 million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 12, 2019

A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties. And that figure, according to a Kaiser Family Foundation study , can vary depending on the age of the person. I think people’s expectations have changed.

Houston 118

Houston Study Millennials Course 118

PYMNTS

JUNE 28, 2019

Due to this rapid growth, it is forecast that the mobile order-ahead market will reach $38 billion by next year. Moduurn is used by Victoria-based Red Barn Market, a QSR with seven locations. Payment platforms have also been tapping into the mobile order-ahead market. Currently, 60 percent of U.S.

Mobile 138

Mobile Millennials Online Payments 138

PYMNTS

FEBRUARY 13, 2017

million last month to purchase the retail condo housing Murray’s flagship store, affiliated classrooms, as well as its catering and event operations. Murray’s former owner, Rob Kaufelt, will reportedly remain as a strategic adviser, and the team leading the New York City operation will largely remain unchanged. percent of U.S.

New York City 123

New York City Millennials New York Online 123

PYMNTS

AUGUST 20, 2019

In the second quarter of this year, seven existing merchants dropped out and four joined the subscription market. The market saw more fluctuation earlier in 2018, though. It might make sense for players in a crowded market to try to differentiate themselves and improve performance. percent of millennials planning on the same.

User Experience 116

User Experience Millennials Video Payments 116

Independent Banker

NOVEMBER 13, 2014

Out of Mom and Dad’s basement, millennials are primed to become your next best customers. Bauhs is on the tail end of the “millennial” generation, which is commonly defined as those born between 1980 and 2000. This is really the moment for community banks to show that they’re a fit for millennials. By Ed Avis.

Millennials 87

Millennials Community Bank social media Community 87

PYMNTS

JUNE 18, 2018

Acxiom , the data foundation geared toward marketers, announced Monday (June 18) that, based on a new report in conjunction with the Data & Marketing Association (DMA), U.S. In a press release , Acxiom said the joint study dubbed “Data Privacy: What the Consumer Really Thinks” found that 44 percent of consumers in the U.S.

Data 100

Data US Survey Millennials 100

PYMNTS

DECEMBER 11, 2019

A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties. And that figure, according to a Kaiser Family Foundation study , can vary depending on the age of the person.

Retail 132

Retail Innovation Houston Customer Experience 132

Independent Banker

MARCH 15, 2015

Winning connections with Gen Y customers come with a few unspoken protocols of marketing and communication etiquette. Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance.

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2015

Winning connections with Gen Y customers come with a few unspoken protocols of marketing and communication etiquette. Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance.

Millennials 70

Millennials Community Bank Community social media 70

PYMNTS

AUGUST 10, 2020

It also limits the growth possibilities of microbusinesses that need funds to acquire new clients and to invest in their operations. . Those payors operating in sectors where the costs of switching to a competitor are low, however, recognize that they may have to make instant payments available for free. . This is what we found. .

Report 228

Report Payments Millennials Cards 228

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

FEBRUARY 27, 2018

In several markets around the world, biometric solutions are gaining ground among consumers, companies and government organizations. These solutions could shift the way national security agencies in several countries operate, or force employers to change how they authenticate and identify their employees.

Security 110

Security Report National Millennials 110

PYMNTS

OCTOBER 9, 2019

H owever, nothing is easy in life (your parents were right) and that nugget of wisdom served as a central theme of a recent PYMNTS discussion with Rakan Alhassan, operations and marketplace director at UReed. The reliance on cash in many of the markets served by UReed, Alhassan said. Among the main challenges? Payment Lessons. “

Regional 122

Regional Trends Cards Millennials 122

PYMNTS

DECEMBER 7, 2018

Drilling down a bit, in one study, by Oliver Wyman, 70 percent of college students who earn bachelor’s degrees borrow to get to their alma maters. The burden can be such, said the study, that student loan payments can exceed what it costs to lease a car or own a home. “The He noted that Gradifi is addressing a few different markets.

Study 170

Study United States Boston Millennials 170

PYMNTS

MAY 23, 2019

While many of these customers belong to the millennial and Gen Z age groups, and prefer to communicate via text or Messenger, companies in the sharing economy still need to maintain familiar channels, like contact lines, to satisfy older customers. Kiwi.com on How Payments are Affecting the Travel Industry. About the Playbook.

Case Study 157

Case Study Innovation Regulation Millennials 157

Independent Banker

AUGUST 9, 2016

Statistics are especially compelling for those trying to attract and maintain the millennial segment. As a group, millennials switch from their primary bank at a pace nearly double the average of other age groups, and they point to high fees and poor loyalty programs as the top reasons why they are dissatisfied with their banks (3).

Community 70

Community Millennials Community Bank America 70

PYMNTS

SEPTEMBER 20, 2019

In the payments ecosystem, we need look no further than the bridge millennial to see how the connected purchasing experience will evolve over the next decade. The group’s connected commerce behaviors are well-documented in the annual PYMNTS/Visa How We Will Pay 2019 study. What the Trendsetters Say About How We Will Pay Next Decade.

Fraud 108

Fraud Payments Bitcoin Lending 108

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5 Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

AUGUST 12, 2019

A study by eMarketer shows that most people, especially millennials , prefer to chat or message instead of calling on the phone. In the second quarter of 2019 , the company reported a net loss from continuing operations of $38 million, compared to $92.3 Marketing expense was $88.9 million for the same period last year.

Cards 100

Cards United States Online Chicago 100

PYMNTS

AUGUST 16, 2018

The in-dash fuel payment offering debuts as fresh data paints a sometimes confusing picture of the consumers’ willingness to use mobile technology to buy gas, and as companies scramble to further define — and grab a piece of — the emerging market for connected cars. But the situation changes when talking about younger consumers.

Millennials 102

Millennials Mobile Payments Survey 102

PYMNTS

JUNE 30, 2017

In a study by New York-based digital agency 360i, researchers used proprietary new Voice Search Monitor (VSM) software to ask Alexa and Google the same set of 3,000 questions and found that Google Home was six times more likely to answer correctly. Who’s smarter: Amazon’s Alexa or Google Home? Turns out it depends what you ask them.

Google 115

Google Study Survey New York 115

PYMNTS

OCTOBER 15, 2018

Kitchen United CEO Jim Collins told Karen Webster that, as the owner-operator of Montrose Town Kitchen & Grill in California, he had a front-row seat to this a few years ago when the Postmates delivery people first started showing up at his door. Some established brands like to test the waters before expanding into new markets.

Millennials 145

Millennials Branding Online Retail 145

PYMNTS

FEBRUARY 6, 2018

In the 1970s, the venerable The Great Atlantic & Pacific Tea Company (A&P) was losing market share. To try to increase its market share, A&P came up with a novel way to sell groceries: It decided to sell its most popular items in their original wholesale bulk packaging — for a much cheaper price.

New Jersey 100

New Jersey Las Vegas Retail Dallas 100

PYMNTS

DECEMBER 24, 2019

Voice is the killer app of the connected commerce experience, according to the How We Will Pay: 2019 Edition study. 26, the eCommerce operator — via its Alexa Skills Kit Blog — announced the debut of “two new Alexa capabilities that will help create a more natural and intuitive voice experience for your customers.”. Though the U.S.

Cards 160

Cards Payments Study Examples 160