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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. So what went wrong in this pandemic?

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Odds Are That Online Sportsbook Wins Big Post-COVID

PYMNTS

Online sportsbooks have been beneficiaries of that dictum ever since COVID-19 eradicated most live sports, leaving millions of fans and a great many bettors potentially mired in boredom. DraftKings signed a multiyear deal in 2019 to be an authorized NBA betting operator. How much potential does online gambling have?

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Perficient Named in Forrester’s Digital Transformation Services Landscape, Q3 2023

Perficient

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

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Deep Dive: How The COVID-19 Virus Is Impacting The Online Gambling Industry

PYMNTS

Online gambling or gaming is one possible outlet, and the sector may even make it through the pandemic with less financial damage than other industries. billion by 2025, according to one study. Online Gambling Changes . The pandemic is sweeping through an already critical year for online betting. reaching a value of $102.9

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Postmates Raises $100M As Online Food Delivery Heats Up

PYMNTS

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. Meanwhile, the eCommerce operator and logistics heavyweight continues investing in its delivery fleet.

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Digital Shadows Study Discovers Online Schools For Cybercriminals

PYMNTS

And these criminals are going after a potentially lucrative market. Given that the average Russian monthly wage is less than $700 a month, cyber criminals could make nearly 17 times more than a legitimate job. In just two of the most popular ‘carding’ forums, 1.2

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Report: Helping Online Merchants Comply With The Middle East’s New Payments Regs

PYMNTS

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. This is also the aim behind several regulatory changes taking place in other MENA markets, notably Egypt.

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