PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. To illustrate how AI adoption is playing out in the field, the November Mobile Order-Ahead Tracker® contains a deep dive on the efforts of the Colorado-based Boston Market chain.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. China Dips Its Does Into Unlocking Data. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

Perficient

AUGUST 20, 2020

B2B Players Can’t Offer B2C Experiences (Or Can They?). Adapting to New Market Conditions. For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors. Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. In other markets, the rise of marketplaces is giving old organizations new perspective. How Secondhand Marketplace thredUP Is Using AI To Personalize Shopping.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MARCH 20, 2020

The drop in the stock market has led some banks to run out of big bills as clients reportedly arrived take as much money out of their accounts as they could. It can be challenging for restaurants to manage multiple eateries and to keep them completely stocked as well as running smoothly in the best of times.

Technology 181

Technology Apple New York City social media 181

PYMNTS

DECEMBER 3, 2019

Power took one key friction point of the small business (SMB) credit card market to task. Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services.

Cards 101

Cards Innovation Tools Study 101

Insights on Business

JUNE 4, 2019

Portfolio Marketing Lead for Sales Performance Management (SPM), as he talks to Gary Tubridy, Sr. The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it. What is IBM Sales Performance Management?

Technology 105

Technology social media Management Groups 105

PYMNTS

JUNE 9, 2017

Entering a new market typically means setting up entirely new payout infrastructure. Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat. Injecting speed into cross-border payments.

User Experience 116

User Experience Payments Operations Strategy 116

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis. However, some developed markets are also showing strong interest in fintechs.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

NOVEMBER 8, 2019

Citi: Turning Digital Payments Acceptance Into A Corporate Cash Management Play. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Profits, yes — on the horizon, according to management.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

AUGUST 15, 2019

It’s the market that should ignite but stubbornly refuses to. A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference.

Mobile 154

Mobile Payments National Marketing 154

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

JULY 24, 2019

As Karen Webster observed in a PYMNTS interview with Zac Cohen, general manager of Trulioo , the lines blur, with roles as competitor and collaborator melting away and — perhaps for banks, and for Big Tech, giving rise for inspiration to do better? Big Tech is good at promoting, designing and improving the user experience, he said.

Digital Banking 160

Digital Banking UX Online Innovation 160

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. A Credit Karma/Qualtrics study found that 34% of those who used these services have fallen behind on one or more payments, and 72% had their credit score lowered. Quick Stat. Source: Credit Karma/Qualtrics Survey. BNPL: The community bank play. newcomer Openpay.

How To 91

How To Community Bank Community Lending 91

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits.

Fraud 169

Fraud Data Maine System 169

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices.

Millennials 45

Millennials social media User Experience Branding 45

FICO

AUGUST 19, 2022

It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Celent Banking

JULY 22, 2016

Given the cards' dominance in merchant payments today (at least in the UK, US and quite a few other markets), solutions such as Zapp may be seen as a threat to card-based transactions. As I discussed in another recent blog , Visa controls 97% of the debit card market in the UK.

Cards 100

Cards Case Study Payments Mobile 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

DECEMBER 30, 2016

which provides enterprise-grade subscription management platforms to thousands of businesses worldwide, found that the total payment volume (TPV) of same-store sales for subscription businesses increased year over year by 17 percent on Black Friday and 16 percent on Cyber Monday. What are you seeing in terms of the expansion of the market?

Community 129

Community User Experience US Company 129

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. Venturo described U.S.

Innovation 143

Innovation Mobile ATM Tools 143

Social Assurance

OCTOBER 13, 2021

certainly, felt firsthand the impact of Facebook and Instagram going down, preventing our clients, consumers, and businesses from distributing their content and preventing advertisers and marketers from managing campaigns, optimizing their advertising, and accessing their analytics. And we too, at Social Assurance. Content is a thing.

social media 15

social media Strategy Marketing Strategies Marketing 15

PYMNTS

JULY 1, 2016

Fueled by a longtime interest in the technology of acoustics, Graylin studied under Dr. Amar Bose, the sound engineer best known for founding the speaker company of the same name. Security, power management and senior care are all areas that the IoT services company is looking to enhance and streamline through integrated solutions.

Report 102

Report Technology Innovation Mobile 102

Fintech Labs Insights

OCTOBER 6, 2015

Hypori’s virtual mobile infrastructure platform (VMI) shields enterprises from the risks of BYOD while providing a rich, responsive end user experience, and a more secure, cost-effective compliant solution for any organization. VISA case study for leveraging Hypori’s platform for securing mobile point of sale terminals.

Security 12

Security Mobile Fintech Case Study 12

South State Correspondent

APRIL 24, 2023

So, like any new bank marketer, it composed a fairly interesting email (below) using the subject line “Secure Your Healthcare Future: Boost Your Health Savings Account Contribution.” The application iterated at a speed that few bank marketing and deposit teams could ever compete with. It was relentless in the pursuit of its goal.

social media 195

social media Data Marketing Technology 195

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next. Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next.

Apple 78

Apple Data Industry Study 78

PYMNTS

APRIL 11, 2017

As of the last PYMNTS/InfoScout report on in-store mobile wallet usage, and particularly for the longest running general purpose mobile wallet in the market, Apple Pay, 19 out of 20 users who could use a mobile wallet don’t. For the purposes of this study, extreme poverty was defined as living on less than $1.25 What’s Next .

Mobile 119

Mobile Study Survey United States 119

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 Yet only 49% of U.S. and making it interoperable around the customer. Getting Started.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

AUGUST 9, 2019

Among the Bridge Millennials in our study, 37.8 Consumers’ digital experiences are often not as fragmented as their app usage, however. It therefore comes as little surprise that these are the same companies whom consumers say they would trust to design, implement and manage hypothetical everyday apps. For instance, 44.9

Data 155

Data Millennials Google Apple 155

FICO

MARCH 6, 2020

At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. I also manage the partner channels and programs for our financial crime compliance solutions. What do you do? How long have you been in the industry? What solutions do you have?

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JUNE 17, 2016

One, however, would logically expect that larger merchants would have the time, people, money and bandwidth to do something about it – namely, perfect an experience that’s consistent with what consumers now expect when they let their mobile devices do the shopping. They have a marketing and social media strategy. There is no swipe.

Retail 100

Retail Online System Strategy 100

FICO

MAY 10, 2021

It’s a popular, throwaway marketing line; almost a cliché, leaving the impression that their product gives you a view of the customers from every possible vantage point: just like a compass. To your customer, it offers and immersive, high-personalized, and contextually responsive user experience.

Course 52

Course Los Angeles Software Strategy 52

CB Insights

OCTOBER 31, 2019

Personal finance: Using chatbots to help people manage their spending. From crawling financial documents to simplifying how users manage their money, chatbots are creating more efficient financial technology on both the back- and front-end. Managing money is a complex undertaking. Table of Contents. Get the full report.

Industry 78

Industry Examples Tools Retail 78