Independent Banker

DECEMBER 31, 2022

If candidates didn’t come from a traditional banking background, the community bank knew it needed to provide a solid knowledge base for them, while thinking more creatively about its leadership development and career ladder opportunities.

Training 98

Training Community Bank Community Knowledge Base 98

Gonzobanker

JANUARY 4, 2024

Pragmatically deploying tools to improve the employee experience like intuitive co-browse and screen-sharing, interaction summaries created with generative AI and pushed to CRM, and agent-assist functionality that taps into existing knowledge bases. Designing goals and incentives that match engagement objectives.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

PYMNTS

SEPTEMBER 21, 2016

With big-box retailers, like Walmart, expected to spend more than $1 billion on eCommerce this year, merchants are making a concerted effort to bolster their omnichannel strategies. But significant investments aren’t just made on a whim, as retailers rely heavily on analytics to craft winning omnicommerce strategies.

Data 100

Data San Jose Retail Analysis 100

PYMNTS

DECEMBER 4, 2018

Through the feature , customers can ask retailers common questions such as if a product comes in a different color or if an item is in stock. And those agents have help from the platform, which provides them with possible answers based on a knowledge base or frequently asked question (FAQ) section.

Minneapolis 136

Minneapolis Cards Mobile Knowledge Base 136

PYMNTS

JANUARY 27, 2017

The first, called Academy, is a consumer- and internal-facing, self-learning knowledge base of customer support content. Today, DeviceBits’ three largest markets are in telecommunications, financial services and retail. DeviceBits achieves both with its software solutions, which Ramey noted is two distinct products.

Knowledge Base 100

Knowledge Base Software Columbus Ohio 100

PYMNTS

MARCH 17, 2017

Much of the time, fraud involves a voice transaction — with a credit card issuer, a retailer or somewhere else along the chain,” Dewey said, noting that it’s often much easier to for fraudsters to find or even guess the answers to knowledge-based authentication questions than to guess a password.

Fraud 107

Fraud Cards Houston Retail 107

PYMNTS

JANUARY 24, 2020

Knowledge-based authentication (KBA) measures such as security questions are not enough as synthetic IDs and account takeovers (ATOs) can often evade issuers’ defenses, Fox said. Issuers thus must shake free of traditional security approaches that may be less effective against modern threats.

Fraud 153

Fraud Security Online Analysis 153

PYMNTS

APRIL 4, 2019

“We are in an era where data can be found very easily on a customer given all the breaches, so it is no longer as secure to just have a username and password-based system, or even a set of knowledge-based data to answer questions with.

Mobile 169

Mobile Study Security social media 169

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. The Hot Thing. The key to all that? According to Pointner, that would be facial recognition technology.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

OCTOBER 19, 2018

Cybercriminals remain a threat, particularly those who steal money, because they go after banks and their customers — companies like retailers,” Nelson said. Nelson also mentioned tools and solutions like two-factor and knowledge-based authentication as powerful tools that banks could deploy to ward off cyberattacks. .

Fraud 100

Fraud Knowledge Base System Tools 100

PYMNTS

MARCH 14, 2017

specifically, identity verification has long relied on credit-based data — the existence of credit history along with knowledge-based authentication (KBA) questions — in digital channels or by showing a physical, government-issued ID in person. In the U.S.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

JANUARY 31, 2020

FIs have long been aware that relying on knowledge-based authentication (KBA) goes only so far. FIs and retailers cannot focus only on stopping high-value fraud, either. He recently spoke with PYMNTS about what it takes to keep debit cards and their associated bank accounts safe from cybercriminals. . Holistic Security.

Fraud 148

Fraud ATM Cards Security 148

PYMNTS

SEPTEMBER 22, 2017

A large number of banks and online sites still rely on knowledge-based authentication. Rising online cyber threats are increasing the rate of fraudulent activities not only in financial services but also [in the] online gaming, travel, sharing economy and retail industries. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

BankBazaar

JUNE 10, 2020

The streaming service offers the latest and popular TV shows, movies and knowledge-based content from India and the world. Bigbasket (Innovative Retail Concepts Private Limited) is India’s largest online food and grocery store. Additionally, users can manually select the quality of video that suits their taste.

Video 97

Video Mobile Regional Knowledge Base 97

PYMNTS

MARCH 4, 2020

We have a large knowledge base that traces the consumer journey. With that knowledge, we can help both parties understand each other and reach a settlement.”. “Maybe there was a solution that would be better for the consumer. Maybe there’s a better process that could have been faster and easier.

New York 131

New York New York City System Knowledge Base 131

NCR

DECEMBER 15, 2017

Biometric technologies hold huge potential for the retail banking industry. These might involve the use of one-time passcodes or knowledge-based authentication. However, it’s important that financial institutions (FIs) are also aware of the risks associated with biometrics.

Fraud 96

Fraud Security Knowledge Base Analysis 96

PYMNTS

JULY 26, 2017

Under the new rule, financial institutions will need to give FinTechs, retail merchants and other companies access to consumer financial data to complete a transaction, or may need to display information from a range of bank accounts on one screen.

Regulation 110

Regulation Fintech Data Security 110

Gonzobanker

MAY 7, 2018

While banks have been successful in getting their retail customers to mobile banking, they have just scratched the surface of how much “gas” customers could be pumping on their own. It’s time to go after this monster with serious process and automation improvements. Unlock the power of self-service.

Leadership 87

Leadership Operations Lending Strategy 87

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. Client and advisor can look at the same screen and in live time can re-calculate based on conversations and decisions.

Video 40

Video Mobile social media Analytics 40

Abrigo

MAY 8, 2024

The greatest absolute gains forecast (largely from increased productivity) are tied to corporate and retail banking. The technology is a bot that helps with dispute acknowledgment, case opening, resolution, and closure by invoking policies, procedures, history, and knowledge bases.

Examples 195

Examples Fraud Resources Risk Management 195

PYMNTS

SEPTEMBER 19, 2016

WeChat’s decision to create a separate mobile wallet to store consumer credentials that also exposed an API for any other app to grab made it easy for retail and commerce apps to live inside of the ecosystem. Apps like Chrome and Pinterest are used by consumers to discover things and then punch out to retailers to buy. Whither Bots?

Payments 100

Payments Mobile Apple Google 100

CB Insights

MARCH 6, 2019

It operates its low-cost retail stores in countries including Germany, India, Mexico, and the US, and plans to have 10,000 stores worldwide by 2022. Company Description : The Beijing B2B digital retailer sells liquor and wine to offline retailers as well as to convenience stores. Valuation : $2.18B. Total Funding : $146M.

Company 72

Company Capital Groups Big Data 72