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10 Questions Banks Should Ask About Their Digital Account-Opening Capabilities

Perficient

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. How integrated are marketing and digital? Retail customer acquisition in a physical, siloed world costs an average of $280. Do you need to ask all the questions?

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‘New Year, New Me’ CX Edition

Gonzobanker

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

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IKEA Gamifies Store Openings With VR

PYMNTS

IKEA’s newest retail concept got its first test run at a Dallas store opening. It’s another layer of our amazing stories we have about product development and sustainability … I think for us it really helped to depend that knowledge base for our guests.”.

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What are power skills?

Independent Banker

If candidates didn’t come from a traditional banking background, the community bank knew it needed to provide a solid knowledge base for them, while thinking more creatively about its leadership development and career ladder opportunities. 10 power skills to encourage in your staff.

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DeviceBits Brings AI To Customer Support

PYMNTS

Founded in 2015, the Columbus, Ohio–based software company looks to change the way businesses provide customer support to their end users and increase customer retention by leveraging the power of artificial intelligence (AI), machine learning and predictive analytics. A lot of these markets are very saturated today,” he said.

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Surviving And Thriving Off Of Data In The Omni Era

PYMNTS

With big-box retailers, like Walmart, expected to spend more than $1 billion on eCommerce this year, merchants are making a concerted effort to bolster their omnichannel strategies. But significant investments aren’t just made on a whim, as retailers rely heavily on analytics to craft winning omnicommerce strategies.

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Outfoxing The Cyberfraudsters In Real-Time With Live IDs

PYMNTS

A large number of banks and online sites still rely on knowledge-based authentication. Rising online cyber threats are increasing the rate of fraudulent activities not only in financial services but also [in the] online gaming, travel, sharing economy and retail industries. You know the ones. The mobile industry generates $3.1