PYMNTS

JUNE 30, 2020

The Bank for International Settlements ( BIS ) Innovation Hub is planning on adding four new locations in Europe and North America, according to a press release. The Innovation Hub was launched in 2019 as a way for central banks to collaborate on various innovative solutions to problems, PYMNTS reported.

Innovation 148

Innovation Cyber Security New York Survey 148

PYMNTS

DECEMBER 2, 2020

Mark Aquilina , senior vice president of product and strategy at WEX , told PYMNTS that’s partly because digitization of accounts receivable (AR) lags behind that of accounts payable (AP) on the technological front. Companies are learning how to be more efficient, do more with less, do more with technology,” he said. “I

Innovation 199

Innovation Payments Cards Fintech 199

PYMNTS

JULY 1, 2020

A PYMNTS survey of 3,000 U.S. The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech.

Survey 183

Survey Cards Millennials ATM 183

American Banker

OCTOBER 4, 2023

A recent survey of financial institutions found that for smaller banks and credit unions, customer experience is once again a top priority and among all banks, the interest in advanced AI is higher than ever.

Survey 41

Survey Innovation Customer Experience Technology 41

Gonzobanker

JULY 21, 2021

In a recent survey of banks and credit unions about their technology vendor contracts, Cornerstone Advisors found that more than half of these financial institutions allow emotional factors to influence their negotiation processes. Technology Vendor Financials Tell the Story. The post But I Really Like My Technology Vendor!

Technology 158

Technology Comparison Survey Financial Technology 158

PYMNTS

JULY 31, 2019

However, financial institutions (FIs) are getting better at separating vital areas of innovation from the hype. Banks are increasingly focusing on the fundamentals when determining their innovation agendas. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

MAY 13, 2019

Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has cooled somewhat over the past two years, as FIs have been slower to market with new products, they are increasingly channeling their energies into tried-and-true product lines.

Innovation 194

Innovation Innovation Strategies Strategy Trends 194

PYMNTS

MARCH 18, 2019

Is there a right way and wrong way to innovate? Gill asserts that most financial institutions, left to their own devices, may end up following a less than optimal path to innovation, and not because they have selected the “wrong” technology solution, since in Gill’s experience, what’s “wrong” for one FI might be right for another.

Technology 237

Technology Innovation Strategy System 237

PYMNTS

APRIL 29, 2020

The April 2020 New Payment Flows edition of PYMNTS’ Credit Union Innovation Playbook series, a PSCU collaboration, looks into the credit union (CU) space at a pivotal moment: Many concepts, from eating to shopping to traveling and, of course, how we pay, have changed forever. CUs value innovation that benefits members.

Innovation 152

Innovation Payments Millennials Survey 152

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 199

Innovation Survey Data Technology 199

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 1, 2019

When it comes to technological innovation, however, the smaller players have long been outgunned by larger FIs and their sizable IT budgets. Today, small banks are more aggressive and ambitious in their innovation strategies than medium-sized and large FIs. This is changing — in a big way. On average, these FIs designate 45.7

Innovation 157

Innovation Innovation Strategies Survey Groups 157

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 percent to 21.9 Competitive Threats.

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

MARCH 12, 2020

percent of CUs believe that challenger banks will play very or extremely important significant competitors in the coming years, largely because they worry that challenger banks will prove to be better innovators. The fear is palpable, but just how likely are members to leave their CUs over their ability to innovate? As much as 41.4

Innovation 192

Innovation Data Fintech Google 192

PYMNTS

DECEMBER 14, 2017

Not innovating is not an option. Perhaps in the early days of digital banking and mobile apps, innovative technology was a “nice to have,” but that is no longer the case. The Bank Innovation Readiness Index , in collaboration with payments solutions provider i2c , provides evidence to back that up.

Innovation 162

Innovation Branding Payments Survey 162

PYMNTS

SEPTEMBER 25, 2019

Innovation can be a blanket term in the banking world. Is artificial intelligence (AI) for anti-money laundering (AML) compliance innovation? Much focus has been given to fundamentals like the payment technologies needed to support features from transactions on real-time payment rails to instant cross-border payments.

Innovation 171

Innovation System Compliance Payments 171

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

BankInovation

NOVEMBER 4, 2020

What is the future of automation and automation technology in banking? Bank Innovation welcomes you to participate in “The State of Automation in Banking” survey to gauge industry sentiment and understand practices around automation. Please click here for the 5-minute survey.

Survey 64

Survey Innovation Industry Technology 64

Bank Innovation

JUNE 9, 2016

Bank Innovation and Berlin-based Open Bank Project reunited this year for a second annual survey on API use at banks. This week is the final week to contribute to the research. We have already received many responses — and thank you to all those who have contributed answers — but we Read More.

Survey 150

Survey Innovation Operations Technology 150

PYMNTS

JANUARY 27, 2021

PYMNTS researchers have identified the restaurants leading the remote ordering game in our Mobile Order-Ahead Tracker , where you can learn which restaurants are the top 10 mobile order-ahead providers and what services and technologies they use to lead the pack.

Industry 264

Industry Report Technology National 264

PYMNTS

DECEMBER 27, 2016

A new survey from the group published earlier this month found that 83 percent of treasurers are gearing up to upgrade existing technologies, or implement entirely new ones, in the coming year. At the same time, client behaviors and expectations are shifting; clients are demanding easy, intuitive mobile experiences.

Innovation 182

Innovation Fintech Capital Survey 182

PYMNTS

DECEMBER 31, 2019

Bottomline’s 2019 B2B Survey Payments Report finds that manual processing is the second-most pressing obstacle for treasury departments and the biggest challenge faced by small businesses. Sixty-five percent of surveyed small businesses considered manual payment generation to be the largest impediment to overcome, in fact.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MAY 2, 2019

Innovation for accounts payable is often an afterthought, but automated solutions can efficiently onboard customers, cut back on errors and eliminate paper-based invoicing systems. In technology, Visa has been investing in artificial intelligence (AI) as well as data, and Apple beat analysts’ estimates for the second quarter.

Innovation 116

Innovation Apple Data Survey 116

Bank Innovation

OCTOBER 17, 2016

Mobile banking is the most valuable area of innovation when it comes to consumers, say banks and credit unions—which is probably why that’s the area these institutions are spending the most money on trying to innovate. This is according to Bank Innovation’s annual State of Banking Innovation survey for 2016, Read More.

Innovation 150

Innovation Mobile Survey Bitcoin 150

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. The High Stakes Of Offering Contactless. CU members in particular have a growing appetite for digital payment options.

Innovation 187

Innovation Millennials Payments Mobile 187

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 150

Innovation Survey Data Technology 150

PYMNTS

JULY 23, 2020

So, how are CUs changing their card innovation plans to match their current members’ demands and attract new potential members? This is just one of many questions PYMNTS, in collaboration with PSCU , set out to answer in the Credit Union Innovation Playbook: Card Trends Edition. Moreover, 89.4 percent between February and May.

Innovation 174

Innovation Report Cards California 174

Bank Innovation

JULY 20, 2017

This is according to a survey by AxiomSL, which found that 66% of regulatory executives believe their institution needs to make investments in data management. Financial service executives are still concerned about regulatory changes, but the best response is to improve data aggregation and management services.

Survey 236

Survey Management Data Operations 236

PYMNTS

AUGUST 1, 2017

Small businesses may be interested in innovative technologies, but only a few are willing to make the leap — and the investment — necessary to actually implement tools into their businesses. The latest research from the SMB Technology Adoption Index , for example, revealed news that just 13 percent of U.S. Technologies in Focus.

Innovation 118

Innovation social media Survey Tools 118

PYMNTS

FEBRUARY 4, 2019

. “While their contribution has grown at a slower rate than that of large businesses, small businesses continue to be at the forefront of driving innovation, jobs and economic growth.” ” However, as SMBs drive innovation for the U.S.

Technology 130

Technology Analytics Survey Community 130

PYMNTS

NOVEMBER 12, 2018

Corporate decision-makers are seeing more choices in technology and services when it comes to the ways they pay suppliers, employees and business partners. However, these professionals have their own ideas about where corporate payments innovation should be headed. It’s important to note that only 55 professionals were surveyed.

Innovation 111

Innovation Payments Survey blockchain 111

Jack Henry

JULY 9, 2020

Although the ability to chart a path to the future seems murky at best right now, there is optimism for the future of technology for financial institutions (FIs). Specific timing may be a moving target but plans for innovation remain key priorities, according to a recent Technology Capabilities Assessment by Jack Henry & Associates.

Innovation 78

Innovation Survey Strategy Technology 78

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

AUGUST 8, 2018

Successful innovation is all about operationalization. The good news is that the path to operationalizing innovation looks remarkably similar for all financial institutions (FIs). Whether FIs are big or small, operationalizing innovation comes down to executing on the same four key tenets , starting with making innovation a mindset.

Innovation 109

Innovation Report Innovation Strategies Survey 109