PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion. A PYMNTS survey of nearly 2,000 U.S. The survey found that 51.9

Survey 277

Survey Innovation Online Retail 277

PYMNTS

SEPTEMBER 23, 2019

Banks today recognize that they must embrace innovation to survive in a world being rapidly transformed by digital technology. For the past year, PYMNTS has been examining how banks are faring on the road to technological innovation. Our research establishes that effective IT and core systems are at the heart of successful innovation.

Innovation 118

Innovation Report System Resources 118

PYMNTS

APRIL 24, 2020

However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. Additionally, on a multinational scale, 88 percent of shoppers surveyed across eight countries use a digital wallet of some kind.

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

DECEMBER 18, 2020

So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time? We surveyed a census-balanced panel of 2,123 U.S. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

FEBRUARY 19, 2020

PYMNTS’ recent Making Real-Time Payments a Reality: Rising Demand for Real-Time Payments report, a collaboration with Mastercard, found that two-thirds of corporate survey respondents said they are either “very” or “extremely” aware of real-time payments – and even more are interested in using the functionality.

Payments 287

Payments Fraud Survey Fintech 287

PYMNTS

APRIL 2, 2019

(Call it killing the check — and you may remember our own research, where 85 percent of gig economy workers surveyed said they would work more if they could get paid faster.). The creation of the “Built for NetSuite” app will enable real time disbursements to NetSuite customers’ independent suppliers and employees. “A

Cards 201

Cards Payments User Experience Survey 201

Celent Banking

DECEMBER 1, 2014

Kudos to TD for taking a leap here in an effort to innovate and try something new. The Canadian mobile landscape has been pretty quiet, with the most recent “innovation” being the launch of mobile remote deposit capture by some of the banks. Our US consumer survey and Canadian consumer survey point quite clearly to this.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

PYMNTS

APRIL 12, 2018

A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative. We have a maniacal focus on user experience.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

SEPTEMBER 22, 2020

Many CPG companies like Pepsi and Heinz have launched limited but innovative D2C programs. According to a recent Euromonitor survey, more than 95 percent of CPG online sales occur on retail partner sites, because consumers are attracted to the selection of products and personalization of the experience.

Company 140

Company Capital Resources Retail 140

PYMNTS

MARCH 16, 2018

Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I There is a culture of banking innovation; they understand what their core competencies are,and where to allocate resources most effectively.”. In the U.K.,

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. In fact, a recent GeoGuard survey found that U.S. Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 19, 2020

He added that this level of digital engagement can be a boon to user experience. Research indicates that most customers are also on board with these shifts, with a recent survey revealing that 71 percent of consumers are open to QSRs’ and fast-casual restaurants’ efforts to incorporate AI into their operations. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

JANUARY 30, 2018

Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily. One way to get consumer confidence is that someone has to look after the issue of fraud,” he told the publication. “At

blockchain 144

blockchain Security Software Tools 144

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. While B2B FinTechs are pushing for innovation, the corporate market is notoriously difficult to tap as companies struggle to adopt new technologies.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JULY 29, 2020

We’re the Netflix of fitness based on our user experience and affordability, and an Amazon to content creators, in that we are a marketplace that provides trainers with a way to digitally scale their businesses,” Forster said. Reports of potential coronavirus outbreaks centered around gyms aren’t helping.

Exercises 157

Exercises San Francisco Community User Experience 157

Accenture

OCTOBER 18, 2019

This could mean a better user experience, more value-added services like rewards and embedded credit, or getting into the business of running payments platforms for retailers and other partners on a white-label basis. 2 BBVA, “ BBVA launches its ‘invisible payments’ strategy ” 3/192018.

Industry 150

Industry Payments Survey User Experience 150

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 156

Strategy System Risk Management Technology 156

PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

DECEMBER 4, 2018

As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs. A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. “We When it comes to a loyalty program, it’s all about a good user experience.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

DECEMBER 26, 2016

Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

PYMNTS

OCTOBER 24, 2016

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase. Stay tuned: It may be a bit of a drive.

UX 100

UX Mobile Apple Trends 100

NCR

JULY 6, 2017

In these countries, an average of 46 percent of survey respondents indicated they were engaged with the technology. “Traditional firms, who sometimes struggle to deliver the same seamless and personalized user experiences, will undoubtedly need to step up their efforts to remain competitive.”.

Fintech 56

Fintech Study User Experience Survey 56

NCR

DECEMBER 5, 2017

. “At BNP Paribas, we’re extremely interested in these new technologies; they are an integral part of our innovation policy, and we firmly intend to draw on them in order to create groundbreaking services designed to further streamline the customer journey and improve the overall customer experience,” he added.

Innovation 58

Innovation Technology Cleveland Security 58

NCR

NOVEMBER 15, 2016

On the one hand, they are bound to introduce mobile banking apps in a bid to stay relevant for their customer base, and 81% of them did adopt mobile banking according to the latest Federal Reserve and the Conference of State Bank Supervisors survey. This in-depth knowledge of their customer base rests on understanding of the local area.

Community Bank 40

Community Bank Community Mobile Rhode Island 40

PYMNTS

JUNE 24, 2016

By the time the mid-2000s rolled around, Netflix’s stock price had plateaued, and innovation was needed to take its business to another level. With a recent Billtrust survey finding that approximately 50 percent of businesses have not implemented a solution for sending electronic invoices, the time for a digital change is here.

Cards 109

Cards System Payments Technology 109

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Each survey covers more than 4k consumers for that quarter. The card provisioning is elegant, the user experience secure, the tap-and-go a magical experience.

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

MARCH 10, 2020

As PYMNTS has spoken with innovators in areas like commerce and telemedicine who are facing the effects emergent health crisis directly, a consensus has emerged. Innovators and creative players will pull the opportunity from the problem, but the hits are real and likely will get worse before they get better, particularly in the U.S.

Marketing 236

Marketing Fintech Bitcoin Apple 236