Bank Innovation

AUGUST 14, 2018

Realtime payments are at the top of the innovation wish list for most banking professionals. According to a survey from TD Bank, released today, 42% of payment professionals cited integration of realtime payments system as the number one factor that could have the greatest impact on the industry.

Innovation 231

Innovation Payments Survey System 231

Bank Innovation

JANUARY 4, 2018

However, more professionals in finance are looking to fintech providers for technological innovation, a survey by TD Bank released yesterday found. While fintech has made headway in consumer banking, commercial applications have remained a little behind the curve.

Innovation 290

Innovation Fintech Survey Technology 290

Bank Innovation

JUNE 27, 2017

Most millennials—more than 90%—have used or are using PayPal currently, according to the Millennial Money survey released last week by Vested. Other “innovative” banking products (i.e., It might be a better idea to focus on its parent company. those that are not attached to incumbents or traditional banking services) […].

Millennials 257

Millennials Innovation Survey Company 257

Bank Innovation

AUGUST 8, 2018

A recent survey from the lending platform Lendtech, provides further evidence that banks and lending platforms must digitize the loan application and servicing process to capture today’s borrowers. Digitizing the lending process is still incomplete for banks of all sizes.

Survey 256

Survey Lending Fintech Online 256

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Bank Innovation

JULY 30, 2018

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. It revealed that while 59% of consumers surveyed paid bills online, more than half of them said they did not trust the […].

Online 186

Online Digital Banking Survey Trends 186

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

Banking Exchange

SEPTEMBER 15, 2019

Banks report they plan to develop new innovative services focused on Real-Time over the rest of 2019 into 2020 Technology Financial Research Feature Financial Trends Tech Management Mobile Online Feature3.

Innovation 83

Innovation Technology Survey Trends 83

Bank Innovation

MARCH 23, 2018

As mobile wallets and consumer-to-business payments platforms grow in popularity as the preferred payment method among retail shoppers, it seems only natural that merchants should consider digital POS lending or instant financing options as a means to encourage more online purchases. Indeed, they are. Read More.

Online 218

Online Lending Survey Retail 218

Bank Innovation

JUNE 29, 2017

Cross-border transactions may be getting easier, but most American consumers are sticking to online purchases inside of the United States. American consumers were the least likely group to make an online purchase outside of the country they are living in, according to a study conducted by Harris poll for Bloomberg Capital.

Online 207

Online United States Study Survey 207

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. billion online in Q2 2020.

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

Bank Innovation

SEPTEMBER 11, 2017

Fraud remains a significant problem for financial services to solve, especially as digital and online banking becomes more prevalent in the industry. For the average FI and online lender, approximately one-third of all monthly transactions will be fraudulent.

Online 199

Online Fraud Survey Industry 199

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. The High Stakes Of Offering Contactless. CU members in particular have a growing appetite for digital payment options.

Innovation 187

Innovation Millennials Payments Mobile 187

Bank Innovation

OCTOBER 17, 2016

Mobile banking is the most valuable area of innovation when it comes to consumers, say banks and credit unions—which is probably why that’s the area these institutions are spending the most money on trying to innovate. This is according to Bank Innovation’s annual State of Banking Innovation survey for 2016, Read More.

Innovation 150

Innovation Mobile Survey Bitcoin 150

Bank Innovation

JUNE 11, 2018

Even with the most innovative features, if a mobile app doesn’t please customers, then what’s the point, right? Customer satisfaction is the best way to measure the success of a banking app. As the smartphone becomes the most popular channel for people do their banking, the pressure is high on banks to have a good […].

Survey 186

Survey Mobile Innovation America 186

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Customers are largely receptive to these security methods, as surveys find that 71 percent of bank customers are willing to provide this data to their FIs.

Security 213

Security Innovation Fraud Study 213

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion. A PYMNTS survey of nearly 2,000 U.S. The survey found that 51.9

Survey 277

Survey Innovation Online Retail 277

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

MAY 29, 2020

Businesses that didn’t have eCommerce channels could not sell their products, while eateries that lacked online ordering couldn’t serve diners. 431: Number of SMB owners PYMNTS surveyed from across the U.S. 26: Average number of days surveyed SMBs can stay open with funds at their disposal. All this, Today in Data.

Maine 130

Maine Innovation United States Survey 130

PYMNTS

APRIL 13, 2020

Consumers are turning to their smartphones for everything from retail purchases to booking air travel and hotels to requesting refunds and other disbursements from online merchants. Mobile has quickly become the backbone of consumers’ financial lives as well, with a recent survey finding that 79 percent of U.S.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

Bank Innovation

APRIL 6, 2016

Once again, Bank Innovation has teamed with the Open Bank Project to conduct a research initiative surrounding the use of APIs in banking. Specifically, Bank Innovation and the Open Bank Project will undertake a research survey to better understand how banks worldwide are prioritizing API initiatives and why.

Innovation 150

Innovation Survey Online Technology 150

Bank Innovation

APRIL 11, 2016

Investors see a sunny future for marketplace lending, according to a survey released today by Richards Kibbe & Orbe LLP (RKO) and Wharton Fintech. The results of the survey, titled 2016 Survey of U.S. Marketplace Lending, show that half of investors surveyed have capital allocated for marketplace lending.

Survey 150

Survey Lending Capital Fintech 150

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Domino’s was one of the original restaurant chains to drive disruption with the development of an online tracker.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

NOVEMBER 24, 2020

consumers shifted from dining in to ordering out when the pandemic began and approximately 26 million of these customers plan to keep ordering food online once it ends. . Online engagement differs significantly between more-populated and less-populated areas, for example. Recent PYMNTS research found that 31.6 million U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

OCTOBER 31, 2019

Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. Only 15 percent of surveyed CU executives expected the same. Half of U.S.

Innovation 101

Innovation Survey Lending Technology 101

Bank Innovation

JUNE 26, 2017

For the third consecutive year, Bank Innovation has teamed up with Open Bank Project and (this year) the University of Warwick, to conduct a research survey on how financial institutions worldwide are prioritizing API initiatives in 2017.

Survey 399

Survey Innovation Industry Report 399

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59