PYMNTS

AUGUST 13, 2019

Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79 Amazon Effort.

Retail 127

Retail Innovation Course Trends 127

Bank Innovation

SEPTEMBER 14, 2018

Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. Bank Innovation asked people in the banking and fintech community to list what’s top on their innovation wish list.

Innovation 186

Innovation Survey Fintech Community 186

Bank Innovation

MARCH 23, 2018

As mobile wallets and consumer-to-business payments platforms grow in popularity as the preferred payment method among retail shoppers, it seems only natural that merchants should consider digital POS lending or instant financing options as a means to encourage more online purchases. Indeed, they are. Read More.

Online 218

Online Lending Survey Retail 218

PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. Payment innovations are essential in supporting the restaurants adapting to their customers’ evolving needs during this unprecedented time.

Survey 277

Survey Innovation Online Retail 277

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

Study 131

Study Retail Survey Compliance 131

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

APRIL 13, 2020

This ease explains why retailers and other businesses have been growing more interested in this area. Consumers are turning to their smartphones for everything from retail purchases to booking air travel and hotels to requesting refunds and other disbursements from online merchants. B2B Payment Innovation Struggles.

Mobile 232

Mobile Innovation Millennials Payments 232

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But the biggest innovations are coming to online retail.

Retail 132

Retail Branding Online New York 132

PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

SEPTEMBER 9, 2020

Consumers who previously paid for purchases by swiping or inserting their cards at in-store point-of-sale (POS) terminals are now turning to contactless cards and online shopping to safely and easily obtain needed goods. Almost 65 percent of FIs said in a recent survey that their customers are now making more CNP payments, for example.

Cards 162

Cards Fraud Retail Security 162

PYMNTS

FEBRUARY 13, 2020

You don’t get to be Simon Property Group with $2 billion in income during a bad year without being crafty about retail. The mall is still a compelling retail venue. It is being treated not only as a destination for locals and tourists, but as a retail incubator. But permanent, static retailing is not part of the plan.

Innovation 153

Innovation Retail Community Groups 153

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

Bank Innovation

JUNE 29, 2017

Cross-border transactions may be getting easier, but most American consumers are sticking to online purchases inside of the United States. American consumers were the least likely group to make an online purchase outside of the country they are living in, according to a study conducted by Harris poll for Bloomberg Capital.

Online 207

Online United States Study Survey 207

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that brings new opportunities to retail. Some of the latest developments from the retail side of the ecosystem come from the world of QSRs. Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. QSR Innovation.

Retail 163

Retail Security Google Survey 163

PYMNTS

JANUARY 28, 2019

Retailers have been testing out shelf-scanning robots to find out if they can handle restocking a store’s inventory when needed. A recent survey revealed that more than three-quarters of respondents aren’t able to track their inventory in real time. Frederic McCoy, a senior vice president at Jabil Retail, a unit of Jabil Inc.,

Retail 150

Retail New York Survey National 150

PYMNTS

MAY 11, 2020

Speaking at a virtual conference about the future of money, European Central Bank (ECB) executive board member Yves Mersch said a retail central bank digital currency (CBDC) is a game-changer. “A However, a retail CBDC, accessible to all, would be a game-changer, so a retail CBDC is now our main focus.”. We have to be ready.

Retail 130

Retail Conference Maine Policies 130

PYMNTS

FEBRUARY 6, 2019

To keep up with the competition, merchants recognize the need to innovate both online and in their physical stores. What’s more, 61 percent of health and beauty merchants stated that “they would not survive” without innovation, according to the latest version of the Retail Innovation Readiness Index.

Innovation 176

Innovation Retail Online Resources 176

Bank Innovation

JUNE 11, 2018

Even with the most innovative features, if a mobile app doesn’t please customers, then what’s the point, right? Customer satisfaction is the best way to measure the success of a banking app. As the smartphone becomes the most popular channel for people do their banking, the pressure is high on banks to have a good […].

Survey 186

Survey Mobile Innovation America 186

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. NEW DATA: Five Payments Innovations for Winning the Digital-First Shopper. From Online Ordering to Cupcake ATMs: How Sprinkles Prepared for the Pandemic. Walmart Reboots Retail With Its Rethink on Robotics . Fun, Cool and Otherwise Interesting.

Online 148

Online Payments Millennials Apple 148

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Domino’s was one of the original restaurant chains to drive disruption with the development of an online tracker.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

JULY 22, 2019

Much of the excitement surrounding automated retail — aka cashierless retail — has been driven by Amazon Go, but the enthusiasm for “just-walk-out” technology has been tempered by the stores’ limited locations. The next wave of automated retail might be heralded by U.K.-based Unattended Retail Can Boost Sales.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

FEBRUARY 17, 2020

To provide consumers with the curation of a subscription box or the flexibility of a rental platform, digital innovators are tapping into the subscription business model. From Banana Republic to Black Box Record Club, eTailers and brick-and-mortar retailers are offering consumers the opportunity to subscribe to products and/or services.

Innovation 144

Innovation Apple Retail Exercises 144

PYMNTS

MAY 29, 2020

Businesses that didn’t have eCommerce channels could not sell their products, while eateries that lacked online ordering couldn’t serve diners. 431: Number of SMB owners PYMNTS surveyed from across the U.S. 26: Average number of days surveyed SMBs can stay open with funds at their disposal. All this, Today in Data.

Maine 130

Maine Innovation United States Survey 130

PYMNTS

JANUARY 15, 2019

The team at my Mystore-E believes they can solve that problem, with an AI tool called Tore-E that is specifically designed for retail environments. Our goal is to create a personalized shopping experience that benefits retail stores, while also catering to the customers’ wants, needs and style preferences.”.

Retail 124

Retail Ohio Tools Data 124

Bank Innovation

APRIL 6, 2016

Once again, Bank Innovation has teamed with the Open Bank Project to conduct a research initiative surrounding the use of APIs in banking. Specifically, Bank Innovation and the Open Bank Project will undertake a research survey to better understand how banks worldwide are prioritizing API initiatives and why.

Innovation 150

Innovation Survey Online Technology 150

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. The technology gives users greater convenience and security when shopping at mainstream retailers. Biometrics in retail could be just the beginning. There is speculation about the role digitally-read emotions could play in payments and retail.

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that is bring new opportunities to retail. Among the latest developments from the retail side of the ecosystem comes from the world of QSRs. Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. QSR Innovation.

Retail 109

Retail Google Survey Security 109

PYMNTS

MARCH 13, 2020

Brick-and-mortar is instead rapidly changing to accommodate the needs of consumers who have come to expect the same speed and convenience from purchasing through online and mobile environments. Another survey found that 81 percent of Gen Z prefers to shop in-stores, for example. Visual Search: The Next Retail Battlegrou nd.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space. by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

NOVEMBER 14, 2018

Online shopping is on a tear, and marketplaces are reaping the rewards. billion — online payments were completed in the U.S. In the post, Shopify wrote, “by accepting Venmo directly in your online store, users can complete their purchase in just a few clicks. Just under 150 billion — or 148.5

Retail 131

Retail Payments Apple Online 131

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262