Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

SEPTEMBER 9, 2020

Consumers who previously paid for purchases by swiping or inserting their cards at in-store point-of-sale (POS) terminals are now turning to contactless cards and online shopping to safely and easily obtain needed goods. Deep Dive: Keeping Security Present Even When Cards Are N ot. Around The Next-Gen Debit World.

Cards 162

Cards Fraud Retail Security 162

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

Bank Innovation

JULY 25, 2017

Customer fears about card security and fraud is increasing, but as it turns out, fewer consumers are actually experiencing that fraud. This is according to the Consumer Payment Card Data Security Perceptions survey by data solutions provider Transaction Network Services, released today.

Fraud 230

Fraud Cards Survey Security 230

PYMNTS

DECEMBER 4, 2020

This week, Stripe introduced banking services, we get a glimpse of the EU's upcoming Digital Services Act and PYMNTS' data reveals online purchases ruled Black Friday. Mastercard Intros Mobilized Virtual Cards; Defines Intersection Between Functionality And Security. But without support for mobile wallets, v-card adoption can lag.

Cards 151

Cards Data Mobile Survey 151

Bank Innovation

MARCH 23, 2018

As mobile wallets and consumer-to-business payments platforms grow in popularity as the preferred payment method among retail shoppers, it seems only natural that merchants should consider digital POS lending or instant financing options as a means to encourage more online purchases. Indeed, they are. Read More.

Online 218

Online Lending Survey Retail 218

PYMNTS

SEPTEMBER 15, 2020

million credit card customers to more easily manage and pay their balances. The bank’s “Pay by Bank” platform will be enabled by Mastercard’s Open Banking Connect service, which allows mobile and online credit card customers to make safe and instant electronic payments from their accounts.

Cards 140

Cards Payments Regional Survey 140

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

APRIL 9, 2020

In Australia, the commercial card market is one example of how bureaucracy and legacy process have stifled access to important SMB financial services, despite a continued surge in banking innovation and digitization. “People don’t just want a physical credit card to swipe at the shops,” he said.

Cards 150

Cards System Innovation Analytics 150

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Domino’s was one of the original restaurant chains to drive disruption with the development of an online tracker.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

MAY 22, 2020

Moreover, all demographic groups are far more likely to use phone than email or chat to reach card service departments — and this method is associated with higher satisfaction and resolution rates. Our data suggests that card customer service departments must be equipped to address these fundamental concerns.

Cards 216

Cards Data Millennials Report 216

PYMNTS

AUGUST 19, 2016

For credit card companies, customer satisfaction matters — and matters a lot. Credit Card Satisfaction Study. In a press release highlighting the results of the survey, Discover said it received a total of 827 points out of 1,000, surpassing the rest of the industry by an average of 31 points. Power 2016 U.S.

Survey 100

Survey Cards Training Study 100

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. Membership has its privileges ” was the nine-year marketing campaign rolled out by American Express in 1987 to convince consumers that it was worth paying a yearly fee for one of its charge card offerings. Read more about the nine key takeaways from our surveys.

Online 148

Online Payments Millennials Apple 148

PYMNTS

OCTOBER 21, 2019

Brick-and-mortar retailers, as well as online merchants, are offering consumers all sorts of products and services through the subscription business model, from movies to tea. Some entertainment innovators are also rolling out new subscription services. And retailers are offering innovative subscriptions for all sorts of products.

Innovation 109

Innovation Retail Las Vegas Payments 109

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

DECEMBER 3, 2019

Even so, innovators from third-party apps to restaurant chains themselves are offering mobile options that extend beyond delivery. The portion of QSR customers who are concerned that their online actions could be at risk for fraud is 62 percent. The current value of the eGift card market is $31.8

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

JUNE 12, 2019

In the era of streaming entertainment and online news, the number of companies providing digital platforms for content is on the rise. Those who have an account with Venmo will be able to sign up for a new account at Hulu without entering credit card information. billion last year.

Innovation 176

Innovation Payments Video Survey 176

PYMNTS

JULY 22, 2019

While not exactly an empire yet, the online retailer launched its 13th store in New York City last month and it features the ability to use cash, answering a complaint that’s been lodged at unattended retail generally. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. The machine offers those who answer yes the option of remembering a previous order either by facial scan or by personally identifiable information (PII) like a phone number or credit card used to place the previous order. Vein recognition? Voice patterns?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

SEPTEMBER 18, 2018

And in lending, with the financial crisis in the rearview mirror, a decade on, invention – okay, innovation – has become a hallmark, at least in some corners. Mortgages and Credit Cards and Student Debt…. Necessity is the mother of invention. Invention can become necessity. The trigger for the look back has of course has been the Sept.

Lending 148

Lending Innovation Fintech Cards 148

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

FEBRUARY 26, 2020

Though still strong, this industry growth has slowed in recent years, with another survey finding that total loans only increased by 6.6 The onset of digital banking has drastically changed the way CU customers interact with their financial institutions (FIs), placing a much greater emphasis on self-services like mobile and online banking.

Nevada 192

Nevada Security Innovation Data 192

PYMNTS

JANUARY 26, 2021

The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey. CU members who reported shopping online at least several times a week increased by nearly 50 percent since the pandemic began last spring.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

JANUARY 1, 2021

And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”. More than 54 percent of those who are shopping for groceries online say they will likely be vaccinated. Our shopper will use her card-on-file with her supermarket. How She Thinks About Vaccines.

Study 362

Study Survey Exercises Cards 362

PYMNTS

MARCH 18, 2016

Embedded digital security company Oberthur Technologies released on Thursday (March 17) the results of a survey showing that 80 percent of respondents would be more likely to use a MOTION CODE-enabled card over one that has a static and printed CVV code when shopping online.

Cards 100

Cards Security Fraud Online 100

PYMNTS

SEPTEMBER 15, 2020

Facebook will dole out millions in cash and advertising credits to small businesses across India, while also helping merchants launch online gift cards, as the social media giant pushes deeper into the country’s fast-growing eCommerce sector. Gift cards will help small businesses reach more potential customers online.”.

social media 157

social media Cards Survey Online 157

PYMNTS

SEPTEMBER 29, 2020

Credit unions of various sizes were eager to roll out credit card innovation plans before the COVID-19 pandemic’s onset. These expectations also drove CU executives’ innovation agendas, with 91 percent voicing serious interest in developing card product innovations. Credit Innovation Planning Reset .

San Diego 141

San Diego Innovation Cards California 141

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Using Afterpay, however, made it Future Me’s problem and let me have everything I needed and wanted at that moment and avoid racking up my credit card balance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

NOVEMBER 11, 2020

Fintech Partner Connect will “support new ways for businesses and consumers to seamlessly and securely pay, get paid, send money and more,” a spokesperson for the credit card and financial services giant said in an email announcing the new program on Visa on Wednesday (Nov.

Fintech 277

Fintech Compliance Online Survey 277

Bank Innovation

SEPTEMBER 6, 2017

Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow. This is according to the second part of the Global Consumer Survey: Consumer Trust and Security Perceptions report conducted by ACI Worldwide and the Aite Group.

Mobile 339

Mobile Study Survey Cards 339