PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned.

Innovation 130

Innovation Retail System Technology 130

Perficient

JULY 30, 2020

Louis Post-Dispatch survey.” Louis and serving thousands of colleagues around the globe, is the leading global digital consultancy transforming how the world’s leading enterprises and biggest brands connect with customers and grow their businesses. Louis’ best midsize companies to work for. “I Perficient, based in St.

St. Louis 530

St. Louis Missouri Minnesota social media 530

PYMNTS

JULY 29, 2016

Instagram followers and engagement has skyrocketed among brands and celebrities over the past year, according to a study by ARK Investment Management , illustrating that the photo-sharing social platform “seems to be cementing its position as the ideal platform for premium brand advertising.”. “In

Branding 100

Branding Survey Study Trends 100

PYMNTS

FEBRUARY 6, 2019

Consumers have thousands of health and beauty brands to choose from, and that pool has only grown larger as the global economy expands. To keep up with the competition, merchants recognize the need to innovate both online and in their physical stores. However, only about 35 percent of merchants say they’re prepared for it.

Innovation 176

Innovation Retail Online Resources 176

PYMNTS

MAY 29, 2017

As of the most recent surveys, 60 percent of Americans support marijuana legalization. We came up with the idea of an online marketplace for cannabis because we were really looking at how people shop for everything. Said simply, Rosenfeld noted, customers have the ability to search when they shop online — and search somewhat flexibly.

Online 156

Online Software Branding United States 156

PYMNTS

FEBRUARY 13, 2020

One of the keys to that future and some clues to mall innovation and potential renaissance (comeback might be too strong a word) comes from an overlooked project by the Urban Land Institute (ULI) in late 2019. Customers demand efficiency in their transactions and value having options,” according to the firm’s 2020 Retail CFO Outlook Survey.

Innovation 153

Innovation Retail Community Groups 153

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

OCTOBER 21, 2019

Brick-and-mortar retailers, as well as online merchants, are offering consumers all sorts of products and services through the subscription business model, from movies to tea. Some entertainment innovators are also rolling out new subscription services. And retailers are offering innovative subscriptions for all sorts of products.

Innovation 109

Innovation Retail Las Vegas Payments 109

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

MAY 7, 2020

Amid lockdowns and a global economic collapse not seen since the Great Depression, the luxury industry faces a challenge like never before, according to a Bain & Company survey. While accessories have shown the most resilience, the survey found all luxury categories have seen declines. “The

Data 151

Data Survey Boston Study 151

PYMNTS

MARCH 13, 2020

Brick-and-mortar is instead rapidly changing to accommodate the needs of consumers who have come to expect the same speed and convenience from purchasing through online and mobile environments. Another survey found that 81 percent of Gen Z prefers to shop in-stores, for example. Ace Hardware on the Importance of Seamless Omnichannel.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

FEBRUARY 28, 2017

B2B sellers moving online need to keep the customer happy, but according to a new report by CloudCraze, there’s a disconnect between what customers want and what sellers can provide. Analysis of the survey revealed several key trends in how B2B sellers struggle to match their buyers’ expectations. Payment Problems.

Online 100

Online Payments Survey Analysis 100

PYMNTS

JULY 22, 2019

While not exactly an empire yet, the online retailer launched its 13th store in New York City last month and it features the ability to use cash, answering a complaint that’s been lodged at unattended retail generally. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. Privacy Changes. In fact, just 9 percent of U.S. Privacy Punishment. On the other hand, so what? billion in June.

Online 101

Online social media Baltimore Data 101

PYMNTS

NOVEMBER 11, 2020

By lowering the friction for consumer purchases, these programs strengthen the relationship between customer and brand while also providing the brand with recurring revenue.”. Pandemic social distancing has also made subscription programs more attractive, along with boosting demand for online ordering and payment.

Tools 182

Tools Branding Innovation Survey 182

PYMNTS

JANUARY 26, 2021

The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey. CU members who reported shopping online at least several times a week increased by nearly 50 percent since the pandemic began last spring.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. Reportedly, Target research has shown that these consumers aren’t as loyal to specific brands as older shoppers.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

JUNE 16, 2017

For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue. s study , Digital Lifestyles in China , zeroed in on online Chinese consumer behavior as it relates to social networks, shopping preferences and video content consumption. spending combined. For these international U.S.

Study 119

Study Online social media Retail 119

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. Our new platform is designed to help brands and creators realize that goal, and bring their products to life in minutes rather than weeks.”.

Retail 259

Retail Maine Google Technology 259

Perficient

JULY 15, 2020

End goal is to find harmony across both the personas to drive revenue, innovation and product development improving brand recognition. Desired outcome of each stage is support the business in the most efficient and cost effective manner with an eye towards innovation and evolution. Innovation pains – build vs buy decisions.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JUNE 5, 2020

A new survey from Ipsos found that U.S. The survey and consequential retail index shows how retailers are dealing with consumer fears, which extend to having groceries delivered to the home. Yet consumers have not wholly abandoned in-store shopping or the use of brick-and-mortar services like curbside pickup,” the PYMNTS survey showed.

Study 131

Study Retail Survey Compliance 131

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. PYMNTS readers looking for similar innovation closer to home can check out Walmart.

Google 141

Google Survey Apple Innovation 141

PYMNTS

DECEMBER 12, 2019

The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents. Returns promise to play a big role in that in the coming weeks.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

FEBRUARY 3, 2020

percent of online sales came from social channels. At least one recent survey shows that the potential is awakening in 2020. Brand advertisers, it says, need to justify social media ROI. Brand advertisers, it says, need to justify social media ROI. Savvy Brands. According to Adobe , on Cyber Monday, around $9.2

social media 144

social media Branding Survey Strategy 144

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

DECEMBER 24, 2020

PYMNTS research on consumer shopping habits showed that 24 percent of all consumers say they have taken at least one of their routine shopping activities online and do not plan to revert to shopping in stores for this activity, even after the pandemic is over. More consumers are going online to shop and pay as the pandemic progresses.

Retail 295

Retail Branding Minneapolis Trends 295

PYMNTS

FEBRUARY 20, 2020

“We believe it can be solved much more quickly through technology and innovative business models. And we’ve demonstrated the ability to continue to lower prices through new services like home delivery and our tele-health offering, which allows patients to go online and complete a doctor’s visit, at some of the lowest prices in the industry.”.

Denver 213

Denver Survey Retail Branding 213

PYMNTS

NOVEMBER 1, 2018

In a survey that Reese’s commissioned, it was found that 90 percent of Americans traded their unwanted Halloween candy – or that they wanted to do so. Lingeris said the brand was planning to distribute as many as 10,000 candies at the machine. and run until 9:00 p.m.

New York City 148

New York City New York Branding Survey 148

PYMNTS

DECEMBER 30, 2020

This year will not only go down in history as “the year of the pandemic,” but for consumer packaged goods brands, it will also be known as “the year of direct to consumer.”. consumers surveyed (37 percent) are interested in direct-to-consumer sales. 1 reason cited involves loyalty to well-known brands. For example, 43.9

Branding 257

Branding Millennials Retail social media 257

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov. Source: PYMNTS.com survey of 7,585 consumers conducted in October 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JULY 31, 2019

Leveraging technology and stylists’ input, the service narrows down thousands of clothing brands to a few monthly selections based on shoppers’ preferences. Consumers complete a survey regarding their chosen fit and style, which Amazon stylists use to tailor their recommendations. Overall, data from the U.S.

Branding 130

Branding Retail Survey Online 130

PYMNTS

JANUARY 22, 2020

All of that helps prepare the ground for innovation. “In Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.) DTC Analytics.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. Based on two surveys of nearly 15,000 U.S.

Millennials 256

Millennials Report United States Study 256

PYMNTS

OCTOBER 20, 2020

PYMNTS researchers found that what we call “social shifters” moved online fast but are most likely to rush back to physical stores and outside activities. The new report How We Will Pay 2020: Home As The Consumer’s Commerce Command Center report, a PYMNTS and Visa collaboration, surveyed nearly 10,000 U.S.

Maine 221

Maine Retail Branding Study 221

PYMNTS

NOVEMBER 25, 2020

One trend that is unlikely to fade this winter is the surge in online and mobile ordering as customers seek to dine in the comfort of their homes. percent to online ordering from QSRs. Second, focus on the brand benefits that make sense,” Barnes told PYMNTS. First, identify key market segments and understand their motivations.

Survey 211

Survey Study Online Mobile 211

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But given the depth of losses that brands like Gucci have seen, that won’t make up the lost revenue.

Retail 132

Retail Branding Online New York 132