PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. The High Stakes Of Offering Contactless. CU members in particular have a growing appetite for digital payment options.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. billion online in Q2 2020.

Retail 243

Retail Online social media Mobile 243

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 Another 41.8

Technology 205

Technology Millennials Retail Report 205

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Technology that lets diners place their orders for pickup or delivery has become more common, and mobile devices are serving more restaurant functions than they have in the past.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

AUGUST 1, 2017

Small businesses may be interested in innovative technologies, but only a few are willing to make the leap — and the investment — necessary to actually implement tools into their businesses. The latest research from the SMB Technology Adoption Index , for example, revealed news that just 13 percent of U.S. Technologies in Focus.

Innovation 118

Innovation social media Survey Tools 118

PYMNTS

MAY 8, 2018

Small businesses (SMBs) prefer not to seek funding to finance their innovative endeavors, according to new research from BMO Wealth Management , which suggests SMBs are missing out on opportunities to drive growth. A survey of more than 1,021 small businesses in the U.S. A survey of more than 1,021 small businesses in the U.S.

Innovation 119

Innovation Survey Tools Management 119

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology.

Innovation 137

Innovation Payments Taxes User Experience 137

Bank Innovation

OCTOBER 17, 2016

Mobile banking is the most valuable area of innovation when it comes to consumers, say banks and credit unions—which is probably why that’s the area these institutions are spending the most money on trying to innovate. This is according to Bank Innovation’s annual State of Banking Innovation survey for 2016, Read More.

Innovation 150

Innovation Mobile Survey Bitcoin 150

PYMNTS

OCTOBER 31, 2019

Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. Only 15 percent of surveyed CU executives expected the same. Half of U.S.

Innovation 101

Innovation Survey Lending Technology 101

PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned. Visual search can combine the best of both worlds.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

APRIL 7, 2020

But the numbers tell a tale, and recent stats in the March 2020 Credit Union Innovation Index show the need for CUs to step up their efforts to innovate. As detailed in the report, which surveyed the attitudes and perceptions of more than 3,900 U.S. CUs are increasingly moving investments toward innovation and new technologies.

Innovation 142

Innovation Digital Banking Resources Apple 142

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Bank Innovation

APRIL 6, 2016

Once again, Bank Innovation has teamed with the Open Bank Project to conduct a research initiative surrounding the use of APIs in banking. Specifically, Bank Innovation and the Open Bank Project will undertake a research survey to better understand how banks worldwide are prioritizing API initiatives and why.

Innovation 150

Innovation Survey Online Technology 150

Bank Innovation

APRIL 11, 2016

Investors see a sunny future for marketplace lending, according to a survey released today by Richards Kibbe & Orbe LLP (RKO) and Wharton Fintech. The results of the survey, titled 2016 Survey of U.S. Marketplace Lending, show that half of investors surveyed have capital allocated for marketplace lending.

Survey 150

Survey Lending Capital Fintech 150

PYMNTS

FEBRUARY 13, 2020

One of the keys to that future and some clues to mall innovation and potential renaissance (comeback might be too strong a word) comes from an overlooked project by the Urban Land Institute (ULI) in late 2019. Customers demand efficiency in their transactions and value having options,” according to the firm’s 2020 Retail CFO Outlook Survey.

Innovation 153

Innovation Retail Community Groups 153

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. NEW DATA: Five Payments Innovations for Winning the Digital-First Shopper. From Online Ordering to Cupcake ATMs: How Sprinkles Prepared for the Pandemic. Read more about the nine key takeaways from our surveys.

Online 148

Online Payments Millennials Apple 148

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

NOVEMBER 15, 2016

Technology is the new norm for restaurant customers worldwide — especially if those customers happen to live in Asia or the Middle East. Of those surveyed, only 32 percent of customers in North America reported ordering food using a mobile device in the three months prior. In another restaurant technology survey of U.S.

Technology 100

Technology US San Francisco Survey 100

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. Last month, global payments solution SnapPay announced the rollout of facial recognition payment technology for North American merchants. The technology gives users greater convenience and security when shopping at mainstream retailers. Vein recognition?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

MAY 29, 2017

As of the most recent surveys, 60 percent of Americans support marijuana legalization. We came up with the idea of an online marketplace for cannabis because we were really looking at how people shop for everything. Said simply, Rosenfeld noted, customers have the ability to search when they shop online — and search somewhat flexibly.

Online 156

Online Software Branding United States 156

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Confronted with the option, most SMBs chose to innovate. Not all SMBs are equally eager to develop new technologies, however.

Maine 182

Maine Data Innovation United States 182

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

APRIL 1, 2019

To serve a wide range of consumers in the digital age, innovators are rolling out subscription offerings ranging from news content to gaming. From Netflix to FabFitFun , digital innovators are adopting recurring payment models to provide consumers with access to entertainment and apparel along with other products and services.

Capital 130

Capital Innovation Los Angeles Video 130

Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

Survey 150

Survey Software Study Company 150

PYMNTS

JULY 12, 2018

New York’s Department of Financial Services is recommending that online lenders are subjected to the same scrutiny and regulations that traditional banks face. Cuomo on June 1, 2017, required DFS to study online lending in New York State and submit a report of its findings. A bill signed by Governor Andrew M. Superintendent Maria T.

Online 100

Online New York Lending Regulation 100

PYMNTS

FEBRUARY 6, 2019

To keep up with the competition, merchants recognize the need to innovate both online and in their physical stores. What’s more, 61 percent of health and beauty merchants stated that “they would not survive” without innovation, according to the latest version of the Retail Innovation Readiness Index. About the Tracker.

Innovation 176

Innovation Retail Online Resources 176

Bank Innovation

OCTOBER 18, 2018

Banks need not fear large technology companies like Google or Apple taking their business. Digital banking continues to be the most convenient option for simple daily transactions, but branches are still necessary for the more complex ones And yet banks should not ignore the shift in banking habits brought on by non-bank technology companies.

Google 225

Google Apple Survey Digital Banking 225

Bank Innovation

NOVEMBER 9, 2016

The recent Android banking Trojan that’s gaining ground, Tesco Bank having to halt online transactions, the massive Yahoo hack, and even the troubles at Wells Fargo could all be Read More. As much as we all love digital banking (and we do) there are clear kinks that need to be worked out.

Survey 210

Survey Apple Digital Banking Online 210

PYMNTS

FEBRUARY 17, 2020

To provide consumers with the curation of a subscription box or the flexibility of a rental platform, digital innovators are tapping into the subscription business model. And, the report notes, businesses in different verticals are heavily investing in the infrastructure and technology needed to provide these services.

Innovation 144

Innovation Apple Retail Exercises 144