Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. This change in consumer behavior is expected to remain even after vaccines are more widely distributed.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

Bank Innovation

JUNE 26, 2017

For the third consecutive year, Bank Innovation has teamed up with Open Bank Project and (this year) the University of Warwick, to conduct a research survey on how financial institutions worldwide are prioritizing API initiatives in 2017.

Survey 399

Survey Innovation Industry Report 399

PYMNTS

JULY 12, 2018

New York’s Department of Financial Services is recommending that online lenders are subjected to the same scrutiny and regulations that traditional banks face. Cuomo on June 1, 2017, required DFS to study online lending in New York State and submit a report of its findings. A bill signed by Governor Andrew M. Superintendent Maria T.

Online 100

Online New York Lending Regulation 100

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Confronted with the option, most SMBs chose to innovate. Our study finds that 33.4 Meanwhile, 16.9 percent and 13.9

Maine 182

Maine Data Innovation United States 182

PYMNTS

JULY 31, 2017

The 2017 report from FIS surveyed nearly 500 SMEs in the U.S. PYMNTS examines some of the most telling data from the survey below. -14% with revenues up to $500 million. The data is clear: While most small businesses use some type of large, global bank, a significant portion of them are not happy with the services being provided.

Survey 112

Survey Community Bank Community Regional 112

PYMNTS

JUNE 2, 2020

A glimmering bright spot in the daily bad news cycle is PYMNTS’ finding that businesses of every type – especially small and medium-sized businesses (SMBs) – are using the pandemic as an impetus to make needed operational changes and bring SMBs’ online presences firmly up to date. Our survey reveals that 49.4 We found that 27.6

Maine 131

Maine Survey Comparison Operations 131

Bank Innovation

OCTOBER 17, 2018

That’s according to Bank Innovation’s annual State of Banking Innovation survey for 2018. Respondents working at banks, credit unions and finance companies say the three major areas of innovation their firms are putting their money this year are […].

Mobile 170

Mobile Survey Innovation Company 170

PYMNTS

AUGUST 13, 2019

Even so, the trade group said that “with fewer families surveyed saying they have children in grades K-12, spending is expected to total $26.2 College is also a notable location for the rise of other retail innovation — including technology that is changing the quick-service restaurant (QSR) word, mobile order-ahead.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

NOVEMBER 8, 2017

Dozens of countries already have real-time payments programs in operation, with several more under development, as identified by financial services technology provider FIS in its latest Flavors of Fast report. This scheme supports near real-time transactions and, like Denmark’s, operates 24/7.

Innovation 101

Innovation Payments System Operations 101

Bank Innovation

JULY 20, 2018

business leaders (owners, managers, and executives) prefer using digital banking, and yet less than half of them have plans of increasing their use of online banking products and services, that’s according to a JPMorgan Chase survey. A majority of U.S.

Survey 218

Survey Digital Banking Online Management 218

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 4, 2020

Research confirms that QSR patrons are seeking multiple online and offline ordering methods. A recent survey revealed that more than one-third of customers now prefer to order through restaurants’ websites or apps for delivery, for example, while 42 percent use those platforms for curbside pickup. . The Evolution Of Ordering.

Meeting 230

Meeting Payments New York City Denver 230

Bank Innovation

OCTOBER 18, 2017

The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free. EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. percent of those living in larger cities have pivoted to ordering online from restaurants that have traditionally offered table service, while 16.3 The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. Thirty-two percent are also intrigued by challenger banks’ online services, and 28.9 PYMNTS research shows that 41.5

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

SEPTEMBER 29, 2020

Filipino online payments platform PayMongo raised $12 million in a funding round led by Stripe, and also including existing investors Y Combinator and Global Founders Capital, and new investor Bedrock Capital. Fed Consumer Finance Survey Reveals Online Banking Usage, (Slightly) Higher Debt Burdens.

Payments 148

Payments Apple Survey Seattle 148

PYMNTS

JULY 22, 2020

A recent survey found that the pandemic has changed the way 45 percent of bank customers interact with their FI, with Citigroup seeing an 84 percent increase in daily mobile check deposits in May, and digital bill payments increasing by 78 percent between February and April. Experts predict that the market will reach $10.87

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. PYMNTS readers looking for similar innovation closer to home can check out Walmart.

Google 141

Google Survey Apple Innovation 141

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world. EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

JULY 14, 2020

This highlights an opportunity to increase operational efficiencies and meet customer demands.”. CNBC reports there was a 200 percent jump in new online banking registrations in April alone. And in a recent Novantas survey, 60 percent of respondents indicated they would continue with online banking in a post-COVID-19 world.

Fraud 311

Fraud Meeting Strategy Operations 311

PYMNTS

JULY 14, 2020

But the second round of closing could be the death blow of many of the same small operations. The COVID-19 pandemic has been a catalyst for small firm innovation, with 72 percent of SMBs improving or adding digital capabilities since the crisis began.

Wichita 146

Wichita Texas New York Florida 146

South State Correspondent

JANUARY 4, 2023

The irony here is that more than half the banks we recently surveyed had some goal and metric around asset growth. In addition, they may consider focusing on these five critical areas: Improve Operating Leverage. To the extent projects improve operating leverage and the total experience, so much the better.

Community Bank 195

Community Bank Capital Training Lending 195

PYMNTS

SEPTEMBER 9, 2020

The pandemic has dramatically accelerated the shift to digital all across the world, and this means that online trust and security is now more important than ever," he said, according to the release. Pakistan, according to a survey by GSMA , has goals of becoming a digital society.

Mobile 206

Mobile Survey Fraud Security 206

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed. My next blog will focus on insights from our 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

NOVEMBER 25, 2020

One trend that is unlikely to fade this winter is the surge in online and mobile ordering as customers seek to dine in the comfort of their homes. percent to online ordering from QSRs. A recent PYMNTS survey shows that the main reason consumers are not using loyalty programs is because they do not exist,” the report stated.

Survey 211

Survey Study Online Mobile 211

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com survey of 2,683 consumers conducted between Nov. Source: PYMNTS.com survey of 7,585 consumers conducted in October 2020.

Apple 227

Apple Study Innovation Survey 227