Perficient

MARCH 19, 2021

These four essential guidelines created by the W3C organization are the “how-to” guide for digital teams of strategists, designers, developers, SEO and content specialists to create accessible experiences. How to Create Operable Experiences. For a detailed list of how to make UI components and navigation operable visit the W3C site.

Operations 322

Operations Guidelines UX Maine 322

Perficient

FEBRUARY 4, 2021

Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. One does not need to change the process but incorporating accessibility by “shifting left” How to get started?

UX 531

UX Guidelines Compliance Study 531

Perficient

MARCH 3, 2021

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539

UX Meeting social media Strategy 539

ATM Marketplace

OCTOBER 9, 2019

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

UX 54

UX Mobile Digital Banking How To 54

Perficient

NOVEMBER 30, 2020

Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win. How to Get There.

Branding 378

Branding UX Customer Experience Marketing 378

PYMNTS

MARCH 9, 2017

So how to navigate what’s next in retail when what’s next seems to actually be happening right now — and at a faster pace by the day? So you have this grand equilibrium happening on the internet, which basically makes it impossible to compete on price, which means ultimately you get buyer experience as the grounds to compete on.

Retail 101

Retail How To User Experience Innovation 101

BankNXT

NOVEMBER 17, 2017

A story about the humble bank card, and how they're still important, by Benedict Shegog of 11:FS. How to design a modern bank card on BankNXT. Why you should pay more attention to card designs.

How To 65

How To Cards User Experience UX 65

PYMNTS

JULY 14, 2016

The augmented reality tech allows a customer to “see” firsthand how a piece of artwork or home furnishings décor will look inside their home, according to Internet Retailer.

UX 100

UX Retail Branding Apple 100

The Financial Brand

NOVEMBER 24, 2020

The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand. Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust.

How To 40

How To Branding Mobile Customer Experience 40

The Financial Brand

SEPTEMBER 22, 2021

Detailed roadmap for marketers shows how to build a compelling case for adding financial calculators to a bank or credit union's website. The post How to Increase Personalized Engagement (and Sales) on Bank Websites appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

How To 26

How To Banking Trends Analysis Trends 26

Perficient

FEBRUARY 16, 2021

Register here to join Automotive News and Perficient on February 17 th at 2 pm EST to learn what many recognizable brands are doing and how automakers and suppliers can leverage similar tactics to focus on the customer and win in the market. How to apply similar tactics in the automotive industry. Where to begin for some quick wins.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

BankNXT

MARCH 8, 2017

Lost in translation – how to talk to a robot on BankNXT. Michael Weinreich discusses the power and potential of the chatbot in customer service interaction, making sure robots don't turn into "transaction monsters".

How To 44

How To User Experience Customer Experience UX 44

Gonzobanker

OCTOBER 6, 2023

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. Avoiding the Zombies: How to Keep Your Core Banking Technology Living and Breathing Tuesday, Oct. I recently heard a banker refer to his institution’s core banking platform as a “zombie core.”

Strategy 97

Strategy System UX Tools 97

Perficient

OCTOBER 12, 2020

This microsite educates consumers on how to save energy for their homes on a completely new level. Prepare yourself for this incredible news! We are excited to announce our W3 Gold Winner Award and Gold Winner MUSE Creative Award for DTE Interactive Virtual Home.

Video 506

Video Mobile How To Customer Experience 506

Gonzobanker

JULY 20, 2022

A successful digital product manager knows how to bring order to the chaos of digital transformation. Strong digital product managers figure out how the complex smattering of core and digital systems work together and how to make progress despite this “messy” reality. The post Who Owns Digital?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

OCTOBER 24, 2018

The problem today, Shorten noted, is that without that capability, UX designers are forced to pull back to working with developers and bringing in people to help with making prototypes, which is both costly and time-consuming for businesses. Voice is weird,” Webster said.

Los Angeles 108

Los Angeles User Experience Google UX 108

Fintech Labs Insights

NOVEMBER 8, 2016

After swiping through it and logging in via TouchID the app displayed a chart showing how much my bill had increased last month ( screenshot 2 ). If not, the bank provided instructions on how to dispute the charge ( screenshot 3 ). And I was asked whether I was OK with the charge or not ( bottom of screenshot 2 )?

UX 17

UX Capital Mobile User Experience 17

Perficient

DECEMBER 15, 2020

DTE Energy’s interactive microsite educates consumers on how to conserve and use energy differently within their homes. Entries are chosen selected on the quality of the art, advertising impact, or both. The Winning Projects.

Tools 475

Tools Policies Industry Community 475

Perficient

AUGUST 9, 2022

John Doe may come to a financial institution seeking guidance on how to live off his social security money, while Jane Doe may need assistance on how to best invest the substantial amount of money she recently inherited – each customer should be treated with the same amount of care and thought.

Community 275

Community Customer Experience ATM Examples 275

Perficient

JANUARY 20, 2021

To make a direct impact on your digital efforts, you may need to hyperfocus on how to best target and reach each specific audience based on individual factors. Strategy and Design: Who Should Be in the Room? Marketing strategy typically aligns with the 80/20 rule.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Perficient

AUGUST 30, 2022

Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.) Employing an Agile methodology to execute this project was extremely helpful when it came to determining how to best exhibit this product to customers and keeping the creation process organized.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

DECEMBER 14, 2017

Which means as eBay has been trying to lure customers back to its site, the user experience (UX), and its ability to guide customers througout the site, has become essential. The site was redesigned, made more easily navigable with what eBay calls a “Netflix-style” curation scheme.

Data 146

Data UX Online User Experience 146

Perficient

MARCH 4, 2021

For further information on how to make your design more perceivable to your audience, contact our experience design experts and stay tuned for the next installment to discuss the next principle of POUR: “Operable.”.

Guidelines 376

Guidelines Technology Video Operations 376

South State Correspondent

JANUARY 23, 2023

How should I pitch treasury management services? How would a lawyer like to be notified that we have placed a hold on their checking account? How would a motivational coach help a customer to save more? What are common UX issues for bank web pages?

Tools 370

Tools Examples Analysis Data 370

Perficient

JANUARY 6, 2021

Now so, how to be a Good Storyteller? One solution for this is using an eye more to visualize information. So, we can see the patterns and connection that matters, or we can design that information, so it tells a story. So, don’t know have to be an old man with a deep voice near fireplace in order to be a great storyteller.

Data 322

Data Maine Trends Tools 322

Perficient

JANUARY 21, 2021

In some cases, delivery teams will also have UX or UI designers, DevOps to support infrastructure needs, and/or Scrum Masters. Nearshore agile teams can perform incredibly well if they have competent leaders who understand how to manage a virtual team. Delivery teams also include testers to verify what the development team builds.

Software 309

Software Big Data America Innovation 309

PYMNTS

JUNE 19, 2020

How to meet those preferences profitably has become the focus for both commerce and financial services. Ranchere doesn’t think investors will decide the sector is valueless, as challenger banks have shown the ability to bring in younger consumers with greatly improved UX and upgraded digital offerings.

Digital Banking 142

Digital Banking Payments Tools Branding 142

PYMNTS

JANUARY 3, 2017

“Those feedback loops are critical … The mobile phone is a thousand times better UX [user experience] than the card is,” added Wind, especially for millennials who expect transparency in the digital age. This calls out the importance of knowing how to engage customers and the potential need for multiple facets in a reward campaign.”.

Retail 137

Retail UX Cards Branding 137

Gonzobanker

FEBRUARY 23, 2022

Smart bankers will learn how to play on the front end of relationships in their primary business while scaling BaaS revenues in areas where the organization has unique competencies. and risk SWAT team that understands architecture, APIs, next-gen programming, UX, and technology risk to effectively work inside this ecosystem.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Insights on Business

NOVEMBER 28, 2018

This means that the application developer can focus on the target user and build the UX that drives customer satisfaction without worrying about the underlying analytics and data. As a result, developers can quickly construct new applications that utilize and combine the services in new ways.

Risk Management 102

Risk Management Innovation Management Resources 102

Perficient

NOVEMBER 20, 2020

How to Get There. The ability to create these highly individualized experiences is not only possible through synthetic visual content creation, but worth the minor investment. You may be thinking, “My team already has the tools and skill needed to create customized visual content.” And you might be right.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. It’s a frictionless journey, and it saves time. Health systems that build ease into their programs address the fact that healthcare is immensely confusing.

social media 294

social media System Retail Online 294

Perficient

MARCH 17, 2021

Then there are times where you need to figure out how to transform your little café for touchless ordering and curbside pickup – and keep your staff safe from a global pandemic. The page design reflects the warmth and character of the dining room, and it even has some nice shots of the signature dishes.

Innovation 340

Innovation Exercises Tools Study 340

Fintech Labs Insights

JULY 20, 2022

Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Night and day in terms of net promoter. Knowing the bank recognizes your frustration has plans to eventually improve can go a long way in easing or even changing the “hate” score.

UX 15

UX Digital Banking Examples Conference 15

PYMNTS

FEBRUARY 2, 2018

The UX Experience. The key is how to move it more easily from physical to digital and back.”. Guests do not have to have tickets to the championship game to visit the Lounge, nor do they have to be U.S. Bank cardholders — but rumor has it they’ll get a little something extra if they are. Call it the “user experience experience.”.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

MARCH 21, 2018

Granted, the UX has gotten a bit nicer, and some streamlining efforts have been baked in, but at its base, Hashemi noted that it’s the same bad experience: The customer has to enter their shipping data, billing data and card information “over and over again, and multiple properties.”.

Google 152

Google Data Retail UX 152

FICO

JANUARY 11, 2022

Small UX improvements (like real-time address lookup) can have a big impact on customer experience. Banks need to consider the advantages of different digital channels and how to leverage their capabilities to create an intuitive (and maybe even fun) experience for the customer. An incorrect customer address poses ?little

Digital Banking 98

Digital Banking Customer Experience eBook UX 98