PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

FICO

APRIL 26, 2016

For decades, businesses have been leveraging technology to automate large parts of their operations – accounting, manufacturing, supply chains and customer relationships. Today we are introducing a major leap-forward in the practice of prescriptive analytics and decision management.

Analytics 40

Analytics Management Innovation How To 40

PYMNTS

OCTOBER 20, 2017

It did translate various product offerings into Chinese, but did not customize user experience or pricing for the local market. The market, he said, is much faster than other markets in which they may operate successfully. For example, Wang said, when Apple came to China, the company didn’t make many changes to its product.

How To 103

How To Apple Examples Payments 103

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. The trouble for businesses is that with this increase in digital transaction volumes comes the need to better manage payments processing.

Payments 109

Payments Analysis Operations Resources 109

FICO

JANUARY 7, 2021

Here are the 5 most popular 2020 posts on decision management. #1. How Do You Improve Supply Chain Resiliency? The ROI will come not only from efficiency in the operations themselves but also from cost of capital and stability gains throughout the enterprise. For more information, watch this webinar: #2.

Management 52

Management Analytics Strategy Data 52

Gonzobanker

OCTOBER 6, 2023

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. While vendors may make certain user interface changes, it’s easy to smell what’s underneath the makeup and recognize the new UI as a distraction from an aging tech stack and a lack of new features.

Strategy 97

Strategy System UX Tools 97

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. That is an 11.6x

US 195

US Training Examples Data 195

Perficient

AUGUST 31, 2020

I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. By now most contact centers managers have likely had enough time to think about what they might want to change.

Innovation 369

Innovation Video Strategy Customer Experience 369

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. “The Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

Perficient

AUGUST 20, 2020

In this post, we’ll discuss some of the top challenges in the healthcare space and how to deal with them effectively. B2B Players Can’t Offer B2C Experiences (Or Can They?). These may have many components, such as: Organizational Bias: Key members of your management team may have a bias against SEO.

Google 452

Google Examples Trends Tools 452

PYMNTS

FEBRUARY 2, 2018

From a consumer standpoint, they may not understand what the future of banking actually looks like,” said Bill Acheson, vice president and general manager at Diebold Nixdorf. “We The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

NOVEMBER 24, 2020

“If you're buying a project management tool, there may be a product out there that's easier for you to purchase because they support a payment method that is far easier for you to deal with administratively or logistically,” said Owens. You'll choose that product over the other.”. A Continually Evolving Business Model.

Payments 151

Payments Software Strategy User Experience 151

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. For OANDA, that means developing a robust foreign exchange (FX) management solution for corporate treasurers — only the company isn’t targeting treasurers directly with the tool. Certainly regulations like PSD2 and the U.K.’s

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. The commercial card and expense management market is yet another space in which collaboration between FIs and FinTechs has proved key to driving innovative tools – especially as corporates grow weary with the traditional legacy services their banks provide.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JULY 2, 2020

Less than 30 percent of credit union decision-makers say their CUs prioritized loyalty innovations in the past three years, however, ranking the priority behind fraud management, real-time payments, digital wallets and other initiatives. Understanding how to support all customers and build trust can yield the best results over time.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Cisco

SEPTEMBER 15, 2020

In this blog, I will be discussing the third pillar of the Connected Experiences notion: Automation. With increasing demand creating resource constraints for IT operators, it is imperative to take advantage of the most efficient tools & methods available. Let’s talk about the simplicity of Automation.

Oregon 62

Oregon Tools Operations Community 62

PYMNTS

FEBRUARY 19, 2019

But getting from theory to daily fraud prevention practice presents massive challenges, and not everyone knows what to do or how to do it. It’s not just about chargeback rates,” he said, but pretty much the entire scope of operations, and the entire range of customer satisfaction and trust. That’s where Kevin Lee comes in. Insult Rate.

Fraud 169

Fraud Data Maine System 169

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. They’re too busy trying to figure out how to put together the bid for their next piece of business.”.

Payments 160

Payments Cards Customer Experience User Experience 160

Independent Banker

JANUARY 31, 2022

This operating model—iterative and parallel testing and development—ensures an agile approach and strong collaboration as the Federal Reserve and pilot organizations jointly prepare our solutions for launch.”. Treasury Operations Planning Information Sheet. With FedNow,] community banks have an opportunity to seize the moment.”.

Community Bank 91

Community Bank Community Resources Fraud 91

PYMNTS

MARCH 24, 2020

Now there are more dynamic choices for who and how to process using pre-written code that fits into the software. Uber, after all, may have dozens of people staffing the payments side of the operations, but smaller firms simply do not have comparable resources.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JUNE 17, 2019

The effort required to separately manage incompatible products degrades some of the lure of convenience, too, and could even drive consumers to decide that some devices are not worth the hassle. How Z-Wave works . The reality is the physical frequency that it operates on. And the more devices you add, the slower it gets.” .

Security 142

Security Michigan Operations User Experience 142

PYMNTS

JANUARY 29, 2019

The platform allows travel operators to offer digital lending options as a seamless part of making the travel reservation. Travel is complex, and customers want to be able to research, book and pay all within the same experience. Managing The Road Ahead. The result, he said, is that the $1.4 Quite the opposite, he said.

Payments 151

Payments Hawaii Innovation Lending 151

Gonzobanker

JANUARY 17, 2020

GonzoBankers will need to figure out how to keep transforming their businesses when discretionary dollars are scarce. New regional banks will struggle with operational maturity and customer experience. However, these businesses are increasingly run by next-generation managers who want a more digital customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JUNE 10, 2020

FIs that already provided mobile options were well-positioned to manage consumers’ and businesses’ finances during the pandemic, but others have had to look beyond their existing relationships to offer digital services. FIs have long considered how to enable secure mobile onboarding, and the pandemic has pressured them to offer such services.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

OCTOBER 18, 2017

Innovation, he said, must be linked to the core skill sets and operations of a company and synched across the organization. With a more modern and agile IT infrastructure in place, a small bank can examine how to manage compliance while fostering better user experiences in a low-cost operating environment, Wain explained.

Innovation 140

Innovation Compliance Community Bank Strategy 140

FirstInternet

NOVEMBER 23, 2020

For example, you may have discovered that working remotely was not only possible for your operation, but even desirable moving forward. Look to make the user experience a positive one and the entire site as simple to navigate as possible. For better or worse, 2020 has been an “interesting” experience.

social media 98

social media Taxes Study Retail 98

PYMNTS

JULY 18, 2018

Where it is and when it will arrive is the information that corporates need to manage and optimize their cash position. Operating within a large network of corporate clients in more than 90 markets, Citi is deep in the belly of the global corporate payments beast.

Payments 101

Payments blockchain User Experience Examples 101

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. The post Exclusive Interview with eSignLive’s Developer Community Manager appeared first on Finovate.

Community 15

Community Management Analytics Case Study 15

PYMNTS

OCTOBER 2, 2018

In a recent PYMNTS interview , CEO Gabriel Weinberg talked about how his company raised $10 million in fresh capital — only the second funding round for the 10-year-old, Pennsylvania-based operation — and has plans to better promote itself to a global audience, while also offering other privacy protection technology.

Data 189

Data Online Google social media 189

MyBankTracker

MARCH 31, 2021

Many brokerage companies operate their own mutual funds. While there’s nothing stopping you from investing in a mutual fund using a brokerage other than the one that manages it, there can be benefits to using Vanguard to invest in Vanguard funds and Fidelity to invest in Fidelity funds. How to Compare Home Insurance Companies.

Tools 52

Tools Taxes Examples Company 52

PYMNTS

SEPTEMBER 7, 2017

On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas. PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why?

Analytics 116

Analytics Fraud Innovation Industry 116

Lex Sokolin

SEPTEMBER 3, 2020

How does software operate? Where does it operate? And of course, in the spirit of our common interest, how does this impact financial infrastructure? These gears of computational machine enable core banking, portfolio management, risk assessment, and underwriting in the guise of various companies. Who secures it?

blockchain 52

blockchain Software Capital Technology 52

PYMNTS

JULY 2, 2018

Thousands of firms are born each year – all promising the next greatest advancement in managing money – but only a fraction of a fraction end up going the distance. This is a space where this is both a lot of demand and a lot of entrepreneurs thinking about how to build a scalable supply of services,” Ghiotti pointed out.

United States 102

United States Marketing User Experience Digital Banking 102

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. We are using it to look at how to make a difference in people’s lives.” The case for design in business.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100