PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Enfuce Tackles Fraud In Open Banking. Fifth Third Bank Taps FinTech For SMB Lending.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses. Tackling digital identity fraud is a constant struggle for both businesses and consumers. Find the feature story in the Tracker.

Online 145

Online blockchain social media Security 145

PYMNTS

JULY 17, 2019

Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe. Dragging their heels could have serious financial implications, according to a separate study by Stripe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JANUARY 9, 2020

Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks. In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 28, 2019

Platforms need to pay careful attention to fraud across dozens of markets, meaning the ability to detect and manage fraud will only become more crucial as the sharing economy grows. Airbnb on Payments, User Friction and Security Challenges in a Global Market. To read the Case Study, download the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

NOVEMBER 13, 2020

Fraud is another consideration. This means immigrants will get access to deposit accounts, bill payment, cross-border transfers and more all via the same app.”. Other strong points for BaaS adoption point to cost savings and new revenue streams. “The The World Bank found that consumers globally are charged an average of 6.75

Payments 259

Payments User Experience Meeting System 259

PYMNTS

DECEMBER 10, 2020

Advocates of the strategy say it provides banks with an error-free way to onboard customers while reducing fraud and preventing application abandonment. . One study revealed that 73 percent of U.S. Video verification is one way to ensure smooth experiences and build trust. . Reducing FI Onboarding Time, Costs .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

NOVEMBER 8, 2019

Not only that, but fresh PYMNTS research sheds light on fraud and facial recognition. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. That and much more in the latest PYMNTS Weekender.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

APRIL 24, 2018

Then over time, when people start to take that as a normal experience, we will start to see companies that are especially concerned about fraud and security” and follow in the early adopters’ footsteps. And I am able to package that not only in a better user experience but in a user experience that that customer wants to have.”.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

DECEMBER 3, 2019

Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences. “We We can see that with loyalty, where you can tailor the user experience and decide how you want rewards,” Ali told PYMNTS. A recent PYMNTS study of 1,037 mobile-using consumers in the U.S.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7 million consumers in the United States (or 42.4

UX 234

UX Mobile Data United States 234

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Why can’t all these payment platforms just get along?

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

DECEMBER 5, 2019

Other studies show that deepfakes can be created with a relatively small amount of “input” material, such as videos or pictures, tied to algorithms. Although cases have been isolated so far in terms of deepfakes (video or audio) being used to commit theft or fraud, it might be only a matter of time before a snowball effect occurs.

Video 139

Video Course Technology User Experience 139

PYMNTS

JUNE 15, 2020

As such, we paid great attention to the design and [user experience] process a customer would need to go through to place an order.”. Having a slick user interface and smooth mobile ordering system is not enough to attract customers, though. How Fake Reviews Damage QSRs. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MAY 6, 2019

According to Ghost’s data, 20 percent of all fashion posts on the site feature at least one counterfeit item, and the study was able to find at least 50,000 accounts either promoting or directly selling counterfeit goods. And the problem appears to be deeply entrenched in Instagram and its influencer-centric commerce culture.

social media 123

social media Branding Survey Report 123

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JANUARY 28, 2019

Criminals are executing carding fraud and getting money in and out of the Fortnite system with relative impunity,” said Benjamin Preminger, a senior intelligence analyst at Sixgill. We’re studying the decision to determine our next steps,” a Google spokesman told the Wall Street Journal a week ago.

Video 128

Video Data Google Cards 128

Fintech Labs Insights

SEPTEMBER 15, 2015

But fraud is also increasing at alarming rates. In this session with Nexmo , learn how cloud communications tools are being used to significantly decrease fraud, protect user identity, and boost overall customer experience. Learn how cloud comms APIs can help you increase security without compromising user experience.

User Experience 12

User Experience Fraud Bitcoin Customer Experience 12

Tomorrow's Transactions

APRIL 29, 2015

The key is to provide enhanced security against hackers while improving the overall user experience. From Biometrics: Fighting Fraud and Protecting Identity In Banking ]. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Banking app security was especially problematic, according to the statement.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Fintech Labs Insights

MAY 13, 2015

With increased volumes, mobile initiated transactions become lucrative targets for hacking and fraud. According to a study by RiskIQ, more than 11% of all Android banking applications are suspicious and potentially contain malware. However, with opportunity come risks. Product Launch: February 2015. Metrics: 15+ employees.

Mobile 12

Mobile User Experience New York Study 12

PYMNTS

AUGUST 1, 2019

According to the study, priorities have shifted over the years, as well. Fraud and security innovation has seen a slight decline, from 50.0 User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. percent to 42.5 While only 18.5

Innovation 142

Innovation UX Analytics Study 142

South State Correspondent

APRIL 24, 2023

It AUTONOMOUSLY decided that it was not going to reach the $2mm goal and then came up with the following action set that it executed: Alone, it figured out that it needed a clearer call to action, personalization of the email to improve performance, highlight case studies/testimonials and create a limited-time offer to drive a sense of urgency.

social media 195

social media Data Marketing Technology 195

FICO

MARCH 6, 2020

With the acquisition of Tonbeller in 2015, FICO expanded its fraud portfolio and moved into the growing market for financial crime and compliance solutions to bring the benefits of advanced analytics to a field dominated by rule-based systems. Just a few weeks ago, a market study estimated the cost of compliance for U.S.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

MARCH 21, 2018

These include: Fraud detection and risk prevention: By moving insurance claims onto an immutable ledger, blockchain can help eliminate common sources of fraud in the insurance industry. Fraud Detection and Risk Prevention. The total cost of insurance fraud (not counting health insurance) in the US is estimated at $40B a year.

blockchain 78

blockchain Fraud Policies Industry 78

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app. FASTER PAYMENTS TRACKER. billion by 2020. MPOS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

MAY 15, 2019

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. Financial institutions using it can decrease errors, fraud, and processing times while improving workflows. One popular approach: in-house financial innovation labs.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. The [prior] Phase 2 study was robust.” Title: Case Study of a Failed Startup. The clock kept ticking.

Company 78

Company US San Francisco Capital 78