FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the Australian Competition and Consumer Commission’s Scamwatch , for example, more than 57,000 scams were reported in the first two months of 2023 alone. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

MARCH 11, 2019

These systems can provide restaurants with the ability to check their inventories or update their menus, for example. But interest in this technology is not limited to the food and beverage space, and is gaining traction in many different verticals. At the same time, new technologies are coming on the market to serve these merchants.

Retail 213

Retail Technology Atlanta San Francisco 213

Abrigo

DECEMBER 14, 2023

Start with a survey and pre-planning meetings. The following steps can help narrow it down and focus your goals: Send out a simple, future-oriented survey to the board and executive management (read on for sample questions) to determine strengths, weaknesses, opportunities, and threats to your financial institution. Where are you now?

Lending 221

Lending Risk Management Meeting Survey 221

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. For them, the transition has been seamless.”.

Technology 142

Technology System Meeting Resources 142

PYMNTS

NOVEMBER 15, 2017

A new survey from alternative lender Reliant Funding found only 12 percent of surveyed small businesses (SMBs) have actually used alternative finance. Our survey reflects the idea that timing and cash flow go hand in hand for small businesses.”. as an example of why small business owners must have backup savings. “In

Survey 116

Survey Lending Tools Examples 116

Accenture

APRIL 4, 2017

Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. So in every interaction, banks need to be thinking about how they use technology to make both customers and staff more productive and loyal.

Technology 157

Technology Trends Survey Customer Experience 157

PYMNTS

OCTOBER 22, 2019

It advises that financial institutions should turn to outsourcing and technology before the economy slows down. and Ping An in China are just two examples of tech companies capturing traditional banking customers, the report indicated. Amazon in the U.S. As more startups penetrate the $1.5

Survey 101

Survey Fintech Innovation Report 101

PYMNTS

JULY 8, 2016

More than half (52 percent) of smaller companies surveyed by the firm said they rely on mobile banking platforms to manage and access their bank accounts. According to researchers, the survey offers insight into how small businesses are responding to the technological resources offered by their banks.

Survey 101

Survey Mobile Resources Millennials 101

PYMNTS

JANUARY 18, 2021

One recent survey reported that more than 37 percent of companies that have hired staff members during the health crisis have experienced new struggles related to remote onboarding and training, and about one-third said hiring in a virtual environment has been a major issue. .

Fraud 281

Fraud Survey Training Resources 281

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. Here are some recent examples: Create bullet point notes on employee retention credits.

Tools 370

Tools Examples Analysis Data 370

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. At most banks and credit unions, for example, staff re-enter the same data point between 1 and 5 times. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts.

Lending 243

Lending Survey Data System 243

Abrigo

APRIL 16, 2015

How about technology? Is your firm using technology to drive new valuation engagements? Many accounting firms view technology expenses as overhead – costs that chew up precious revenue dollars rather than bolster them. But other firms view technology as much more. Marketing ? Cross-selling current accounting clients?

Technology 150

Technology Referral Marketing Survey Michigan 150

Abrigo

MAY 24, 2016

Did you know that many of the daily maintenance and management activities in your firm can be handled more effectively with technology? And while the word “technology” itself sometimes sounds like a daunting challenge, good technologies are actually designed with the end user in mind -- and that means you, and not just the IT technician.

Technology 150

Technology social media Software Leadership 150

PYMNTS

DECEMBER 20, 2018

That voice-activated technology could change the face of medical care and the entire healthcare ecosystem is something that Orbita President, Co-founder and COO Nathan Treloar absolutely believes. Voice as an interface is compelling because if we all think about it, it’s a much more natural way of engaging with technology,” said Treloar.

Technology 134

Technology Survey Tools Examples 134

PYMNTS

MARCH 22, 2017

Freshbooks VP of Strategy Matthew Baker highlighted these findings in a chat with PYMNTS to weave through the research and sound off on some of the survey results that most caught his attention. It’s a large responsibility, but as Freshbooks’ survey found, many small business owners are learning how to operate with a trial-and-error mindset.

Survey 102

Survey Lending Resources Report 102

PYMNTS

NOVEMBER 3, 2020

While PYMNTS has yet to perfect our proprietary crystal-ball technology, we’ve been surveying thousands of U.S. Here are nine key takeaways from our surveys: 9. Consumers are mostly waiting for a COVID-19 vaccine before they get back to normal, according to PYMNTS/PayPal’s recently released survey data. One-third of U.S.

Survey 342

Survey Study Mobile Examples 342

Perficient

AUGUST 24, 2020

Systems: What technology do you have today? If you are talking about other areas or are specifically focused on a portal for example then ask relevant questions to that area. There are a lot of activities you might include in this area: Internal surveys to gauge how needs are being met in a range of areas. Is it up to date?

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Abrigo

JANUARY 18, 2017

In addition to developing engagements related to monitoring, predicting and managing cash flow , however, accountants and other business advisors can create new revenue streams by helping business clients learn about and leverage technology that can improve cash flow and the overall performance of the business.

Technology 150

Technology Cards Software Payments 150

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Independent Banker Survey. Technology sets up future lending success.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

MAY 9, 2019

A large percentage of all retail businesses recognize this reality, but, in some quarters of the economy, the implementation of innovative technologies has been slow-going. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations. For example, 75.6

Innovation 197

Innovation Retail Survey Technology 197

Abrigo

SEPTEMBER 2, 2020

Technology can create efficiencies that allow them to reimagine customer interactions moving forward. Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. These findings are true among all generations surveyed.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 21, 2020

The pandemic is accelerating digital and drive-thru innovations for numerous QSRs, with Taco Bell’s first mobile-only pickup restaurant expected to open in Q1 2021, for example. Digital orders grew by 138 percent year over year in Q3, for example. Around The Order To Eat Space. To get the full story, download the Tracker.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

NOVEMBER 9, 2020

Approximately half of construction firms polled in one survey noted that they received payments within a 30-day period after sending their invoices, for example, and 15 percent stated it was routine to wait 60 days or more before finally receiving payments. Late or lagging payment processes can expand costs. Thirty-two percent of U.S.

Payments 227

Payments Study Examples Survey 227

South State Correspondent

AUGUST 31, 2022

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. Google’s Document AI , for example, can pull data from Google Maps. Other models charge per document, so scanning a US Passport, as an example, costs $0.30.

Training 448

Training Data Examples Taxes 448

Abrigo

JANUARY 13, 2020

Having the right technology can play an important role in cross-selling CFI customers or members. In 2020, a top focus for community financial institutions is new customer acquisition, according to the BAI Banking Outlook: Trends in 2020 survey. For example, the study found that in the U.S., Book profitable loans more quickly.

Lending 150

Lending Study Survey Community 150

South State Correspondent

SEPTEMBER 20, 2023

For example, if you are a bank in California, Florida, New York, or Pennsylvania, going after private schools, colleges, or insurance companies should be considered due to not only the large number of target institutions but also the size of those institutions, which lends itself to having multiple banks. To take it, go HERE.

Management 195

Management Survey Industry Community Bank 195

PYMNTS

OCTOBER 17, 2018

” In its 2018 AFP Technology Survey , underwritten by corporate treasury management firm BELLIN , the AFP surveyed 708 corporate finance executives about their thoughts on adoption of technologies like artificial intelligence (AI) and blockchain.

Fintech 177

Fintech Survey Analytics Tools 177

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. Future visual tech is coming to eCommerce in the form of 3D imaging, AR applications and virtual reality (VR) technology.

Retail 259

Retail Maine Google Technology 259

PYMNTS

NOVEMBER 4, 2020

Calling local pizzerias or Chinese food restaurants to place takeout orders was once seen as a revolutionary development in the space, for example, and drive-thru service followed as the next big step. . Many of the numerous ordering and payment methods that today’s QSR customers enjoy have taken time to evolve and catch on. drive-thrus.

Meeting 230

Meeting Payments New York City Denver 230

Abrigo

JANUARY 6, 2017

Ellison-Taylor, chairman of the AICPA , recently noted that technology tops her list of the most important trends shaping 2017 because it will drive so many of the profession’s opportunities and challenges in the year ahead. But how are accountants supposed to keep up with all of the technological trends ?

Trends 218

Trends blockchain Taxes Survey 218

Perficient

SEPTEMBER 2, 2020

Take this as an example – let’s say you have an anniversary coming up. A perfect example of this can be seen by what Roche Diagnostics has built as the first touchpoint once a user lands on their site. For example, if you notice a large number of abandoned carts, that might be an area to focus on improving the experience.

User Experience 547

User Experience Customer Experience US Analytics 547

PYMNTS

OCTOBER 19, 2018

The Nationwide fourth annual business owner survey released at the end of last month, which surveyed 1,000 small and mid-sized business owners about their views on cybersecurity, found that an overwhelming majority – 91 percent – use connected technology. For smaller firms, the IoT has its lures and its dangers.

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Study Security Survey Data 191

Abrigo

SEPTEMBER 2, 2020

Technology can create efficiencies that allow them to reimagine customer interactions moving forward. Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. These findings are true among all generations surveyed.

Lending 195

Lending Community San Antonio Survey 195

Perficient

SEPTEMBER 10, 2020

Analytics of Things (AoT): In a survey conducted with 620 types of IoT platforms, AoT seemed to a very important character and value proposition according to IoT analytics.com. Take a simple example of a smart thermostat such as Nest. Examples would be Analytic dashboards from Tealium CDP, Dynamics CRM, and Salesforce.com.

Analytics 322

Analytics Data Tools Examples 322

FICO

JANUARY 22, 2020

We recently conducted a survey with banks in the region and found that 4 out of 5 (78 percent) have seen their fraud losses increase. The survey bore this out with 40 percent of banks in FICO’s survey naming social engineering as the number one fraud concern when it comes to real-time payments. by Dan McConaghy.

Survey 52

Survey Fraud Payments Regional 52

PYMNTS

DECEMBER 21, 2020

One recent report that surveyed consumers from the U.K., and five other nations identified 100 million potentially fraudulent transactions between March 11 and April 28, for example. One May report noted a 54 percent month-over-month increase in loyalty- and gift card-related promotion abuse, for example.

Fraud 210

Fraud Cards Retail Resources 210