Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

ATM Marketplace

JANUARY 25, 2019

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.

Innovation 58

Innovation Management Digital Strategies Strategy 58

FICO

JUNE 21, 2017

Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020. Customer service is still a global problem across industries — not just in telecommunications. The post Telecom — Is Your Digital Strategy Ruining Your Customer Experience?

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. The industry is shifting to a digitally-enabled, holistic advice model , where clients are seeking advice on a variety of topics.

Management 87

Management Data Meeting Branding 87

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. Outside Standards. The benchmarks are being set by non-banks.”.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

BankInovation

AUGUST 24, 2023

These revolutionary approaches to software development and project management have gained significant traction within the industry due to their ability to foster collaboration, accelerate time to market […]

Software 98

Software Tools Innovation Industry 98

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Only 14% of banks are in the execution phase of their digital strategy… BDO.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

PYMNTS

NOVEMBER 20, 2020

Plus, the CFO of Walgreens doesn’t feel threatened by Amazon’s foray into the pharmacy industry. Citi and Mastercard are teaming up as network partners for the digital checking and savings account Citi Plex on Google Pay, available for both Android and iOS. Citi Partners With Mastercard For Google Pay Plex Accounts.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. “Suddenly having to rethink their whole supply chain strategy is a huge additional pressure,” he said.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

MAY 5, 2020

This new bundled returns solution directly addresses the need for better online consumer returns experiences and more efficient returns management in response to the shift to ecommerce during COVID-19 store closures,” said a statement from the two companies. The retail industry is at a critical juncture.

Florida 205

Florida Retail Tampa Customer Experience 205

Abrigo

MARCH 6, 2017

Social media, however, can be very helpful to executives and other staff of financial institutions as they try to keep up with industry trends, scout competitors and stay abreast of regulatory changes or best practices. 13) @BAI_Info – BAI (Bank Administration Institute) provides research, training and industry news.

social media 150

social media Lending Community Community Bank 150

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Javelin Strategy & Research

NOVEMBER 15, 2022

Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 40

Trends Fraud cryptocurrency Banking Trends 40

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

APRIL 18, 2017

Of all of the industries impacted by the rise in eCommerce, your local post office is among the biggest targets. And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. But less than a third told Accenture they have a dedicated budget for digital programs.

Big Data 100

Big Data Survey social media Industry 100

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. We wanted to build on this by offering ‘instant mortgages’ as the next industry-first.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

SEPTEMBER 2, 2020

The pandemic got CUs further focusing on how to “get their customers digitally engaged — from onboarding through usage — and helping their members continue to live their day-to-day lives in a world that has changed.”. That’s why the industry is “focusing on the idea of no-touch experiences,” she said.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Cloud is how they are getting there. Boost innovation.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Perficient

JUNE 8, 2020

Where is your industry at right now? They are on the front lines and may have some good input on what’s working and what’s not. What about your customers? Have you reassessed their needs between the initial impact and now? Are you on par with delivering customer care and experiences with your competitors?

Operations 452

Operations Course Examples US 452

Javelin Strategy & Research

NOVEMBER 7, 2023

Banner Section Home Rss.xml 2024 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 45

Trends Fraud Digital Banking Strategy 45

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. Benefits of digital lending. Photo by Dragana Gordic/Adobe.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

DECEMBER 6, 2019

He will be the executive responsible and accountable for leading Google, and managing Alphabet’s investment in our portfolio of Other Bets.” . Visa is working with four global finance firms to help FinTechs issue digital and plastic payments. Expedia Leadership Shakeup Shows Power of Travel Industry Disruption. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. Moreover, he’s seen this rapid all-hands-on-deck push in all corners of industry.

Payments 176

Payments Software Trends Digital Marketing Channels 176

FICO

AUGUST 19, 2022

It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 114

Technology Resources Fraud Strategy 114

FICO

FEBRUARY 22, 2021

As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. This is particularly true in the digital space, which is likely to be a key area of competitive differentiation in the years to come.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. (Which is pretty much everywhere.). The Walmart/Amazon Bidding War That Wasn’t.

Arizona 116

Arizona Data Portland Cards 116

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. The strategy industry is worth $250B, and the value of strategy is obvious to every company, from the smallest startup to the biggest Fortune 500. Each one is still growing.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

APRIL 23, 2019

Now playing catch-up, Kroger has budgeted $4 billion for investments, including warehouses managed by robots, a meal-kit company and digitally LED enabled shelves that market directly to customers. Walmart has dabbled in delivery, but has focused on curbside pick-up and expanded the service to over 2,000 stores.

Online 132

Online Detroit Phoenix Dallas 132

Social Assurance

JUNE 21, 2021

. – Social Assurance, a software and marketing solutions leader in the financial services industry, has announced that Jaime Falkner, CFMP, has joined its team as their Client Growth Manager. She is additionally a Certified Financial Marketing Professional and graduate of the American Bankers Association, Bank Marketing School. . “By

Marketing 15

Marketing social media Community Branding 15

NCR

JULY 5, 2016

The banking industry is undergoing a period of significant change, as various internal and external pressures threaten profitability and customer acquisition. Well, an EY report highlighted the key issues that pose problems for the industry. Well, an EY report highlighted the key issues that pose problems for the industry.

Training 56

Training System Digital Strategies Leadership 56

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. Impossible? Definitely not.

Innovation 58

Innovation DC FDIC Strategy 58

PYMNTS

OCTOBER 11, 2019

But industry watchers say the writing is already on the wall, no matter what anyone says. We believe that together with current management, ModCloth has the ability to become a stronger player in the premium fashion market, nationally as well as internationally,” Go Global Retail Managing Director Jeff Streader said in a press release.

Leadership 100

Leadership Apple Branding Retail 100