Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. In the past, clients managed their finances in silos. And, clients are demanding that these interactions happen digitally.

Management 87

Management Data Meeting Branding 87

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

Perficient

FEBRUARY 25, 2021

For example, if you’re investing in initiatives that drive leads, it’s probably smarter to gauge performance based on ROI instead of purely on spend. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Perficient: Digital Strategy Experts. Heels dug in.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”).

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

NOVEMBER 20, 2020

A PYMNTS survey revealed that more than 52 percent of consumers in big cities are already tapping restaurants’ loyalty programs, for example, but less than 36 percent of those who reside in small towns and rural areas say the same.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

DECEMBER 5, 2019

As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MAY 5, 2020

Infrastructure providers are hustling to keep up with the digital shift. For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. percent from 35.5 percent in just the last two weeks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

AUGUST 13, 2020

“Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said. The challenge is being able to do so without burdening the business, and do so in a way that still allows consumers to select and manage their own payment methods based on what works best for them.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

Perficient

NOVEMBER 10, 2020

Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. Hopefully, you can think of examples of when an experience exceeded (significantly!) I won’t go into all the data, but one chart, in particular, struck me. your expectations.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

MAY 20, 2020

For example, our survey found that 31.1 percent of millennials have gone online to manage their retail lives during lockdown and plan to at least partially continue doing so in the future. percent of Generation X, and 30 percent of bridge millennials who have leapt across the digital divide and plan to stay there.

Online 184

Online Millennials Digital Strategies Retail 184

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. From one perspective, the position of management consulting as an industry has never seemed more secure. According to estimates, McKinsey makes about $8.8B Each one is still growing. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

NOVEMBER 21, 2017

The firm said it focuses on reducing the cost of cross-border payments for its corporate users, as well as boosting cash flow management performance. This partnership is a great example of how a leading bank and a FinTech company can work together to improve their customers’ experiences.”.

Security 108

Security Digital Strategies Customer Experience Payments 108

Perficient

JUNE 30, 2020

We use the insights and measures we’ve collected to arrange the experiences and capabilities under consideration into six manageable groups and, finally, to balance the portfolio to fit your limited time and resources. . For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

NOVEMBER 30, 2020

They might like making cakes and seeing happy customers, but few especially enjoy managing their businesses. “So He cited American Express’s acquisition three months ago of online lender Kabbage as an example. Although Walmart ultimately invested in its digital strategy, “it didn’t crush Amazon by any means,” Steinmetz said.

Fintech 211

Fintech Innovation Analytics Seattle 211

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster.

ATM 158

ATM Examples Course Strategy 158

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. For its achievements, OCBC won a 2021 FICO® Decisions Award for customer onboarding & management.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

SEPTEMBER 2, 2020

The pandemic got CUs further focusing on how to “get their customers digitally engaged — from onboarding through usage — and helping their members continue to live their day-to-day lives in a world that has changed.”. After all, while consumers’ lives have changed, their banking needs, in many ways, haven’t.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Bobsguide

SEPTEMBER 5, 2022

Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. This will also help banks to ensure a personalised experience and, consequently, create value propositions that enhance digital trust. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97

Perficient

JUNE 8, 2020

For example, were employees directed to work from home but not provided with the proper equipment? Think about how your business reacted to operational impacts, customer reactions, and employee needs. With 20/20 hindsight, can you identify decisions made that seemed good in the moment but now expose a gap? Has that continued?

Operations 452

Operations Course Examples US 452

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Abrigo

MARCH 6, 2017

Following the right people or organizations on Twitter, for example, can generate a steady stream of informative articles and news alerts. 11) @FinancialBrand – The Financial Brand is a digital publication focused on marketing and strategy issues affecting retail banks and credit unions. Learn more here.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MAY 27, 2020

To that end, said Matt Good , senior vice president and general manager of Elan Advisory Services , the shift to contactless payments is well underway — and the stage is being set for mobile wallets to gain a much wider embrace. But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

OCTOBER 14, 2020

For example, for the period from March through May, Wine Insiders ’ orders increased 250-300 percent when compared with the usual volume for that time of year, driving about the same volume as Black Friday, Christmas and New Year’s Eve every single day. While the spike has been great for business, it didn’t come without difficulty.

Retail 141

Retail Case Study Apple Exercises 141

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. For example, Banco Santander is using hybrid cloud as a platform for its ecosystem of partners.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

APRIL 18, 2017

Further, the post and parcel space is actually quite good at planning for digital strategy — but is not translating investments into digital tools into better financial performance. But less than a third told Accenture they have a dedicated budget for digital programs. But other examples reveal room for improvement.

Big Data 100

Big Data Survey social media Industry 100

Independent Banker

DECEMBER 31, 2021

Anthony Englund, director of digital strategy at MSPC, the content marketing agency in St. Community banks can also create ads using Facebook Ads Manager to promote new products and services, an event or an educational seminar using advanced targeting. In its simplest form, it expands the reach of a community bank’s content.

Marketing Strategies 91

Marketing Strategies Strategy Marketing social media 91

Celent Banking

DECEMBER 9, 2016

Last year I wrote a blog about “ Assistant as an App ”, looking at how concierge apps like MaiKai and Penny are offering up AI-driven financial management services. Facebook messenger, for example, has almost one billion active users per month. AI is becoming increasingly interesting to bankers.

Mobile 100

Mobile Digital Strategies Strategy Examples 100

FICO

FEBRUARY 22, 2021

As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Automation is one of the essential parts of any digital strategy.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this.

Innovation 214

Innovation Mobile Capital Operations 214

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

FICO

JUNE 16, 2021

Take, for example, my experience the other day shopping on Amazon. What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. For example, today there are more than 20 payment card types offered within each segment profile.

Analytics 52

Analytics Survey Cards Customer Experience 52