PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Over the last several years, direct bank deposits have grown six times faster than deposits at traditional banks as consumers have sought innovative new ways to save money,” said John Rosenfeld, president of Citizens Access. “The

Digital Banking 103

Digital Banking United States FDIC ATM 103

PYMNTS

APRIL 30, 2020

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. How Digital-First CUs Can Break The Impersonality Barrier. About the Tracker.

social media 157

social media Trends Michigan United States 157

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. Banks all over the world were forced to reduce hours, switch to appointment-only visits or shut down branches entirely. Lessons To Take Moving Forward .

Digital Banking 240

Digital Banking Study Examples Meeting 240

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans. “The

System 268

System Digital Banking Tools User Experience 268

PYMNTS

APRIL 19, 2017

Beyond the world of banking and social services, Cross says there are an “infinite range of potential use cases” for the avatar technology, such as in the arena of health care — specifically, when it comes to post-operative care. TO DOWNLOAD THE APRIL EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW. . .

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

JANUARY 31, 2020

For more on this and other stories, visit the Tracker’s News & Trends section. Open Banking And The Race To Enter Singapore. MAS will offer five digital banking licenses to third-party companies to operate as financial entities within Singapore, but gaining one of those licenses will depend on a variety of factors.

Digital Banking 136

Digital Banking Guidelines Regulation Data 136

PYMNTS

JANUARY 24, 2021

is close to a deal to buy ATM operator Cardtronics , fending off two other bidders, according to the Wall Street Journal on Sunday (Jan. Cardtronics boasts 285,000 ATMs in 10 countries, and is one of the biggest cash machine operators in the world, WSJ writes. billion, those with knowledge of the matter told WSJ.

ATM 293

ATM Retail Operations Software 293

PYMNTS

AUGUST 24, 2020

Moving to cloud-supported infrastructure is one way these banks could shore up their products and keep customer interactions seamless. Banks looking to make this shift must consider that these systems, as well as the data that underpins them, operate in fundamentally different ways than traditional banking operations.

Digital Banking 226

Digital Banking Software System Innovation 226

PYMNTS

JUNE 26, 2020

Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services. Online account openings increased by more than 200 percent in April, while all mobile banking traffic rose by 85 percent.

Digital Banking 220

Digital Banking Guidelines Trends Online 220

PYMNTS

JANUARY 21, 2021

Stats from banks, pretty much across the board, have given evidence that consumers have been pivoting to their mobile devices to attend to their everyday financial needs. In just a few recent examples: Bank of America said this past week that active mobile banking users rose 6 percent to 30.8 million during the quarter.

Mobile 252

Mobile Report Trends Digital Banking 252

PYMNTS

DECEMBER 29, 2020

Everyday operations ground to a halt for most consumers, businesses and financial institutions (FIs) when the pandemic began, and credit unions (CUs) were no exception. The pandemic has highlighted CUs’ need to invest in digital and remote solutions, but many of these trends are far from new, McNeill explained.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

DECEMBER 28, 2020

The pandemic has cost more than 300,000 lives in the United States alone, and it has also challenged many institutions — such as credit unions (CUs) — that were never designed to operate on a primarily remote basis. For more on these and other stories, check out the Trackers News & Trends section. About The Tracker.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

MAY 30, 2016

And to make sure that everyone starts off 2016, Part II on the same footing, we thought we would bring you a few of the top trending stories, as well as hot data/research topics, that will give you a head start on that all-important planning for 2016 and beyond. Digital Banking. The 411 On The Digital Banking Evolution.

Trends 100

Trends Retail Fraud Mobile 100

Gonzobanker

MAY 12, 2020

This comment seemed to mirror the general sentiment: “Although lobby traffic will be slow to recover, this trend will not be permanent. As bankers re-open, this might be the opportunity to accelerate efforts to create new go-forward delivery operating models. The Bank of Tampa, $1.9 What does this do to channel planning?

Trends 141

Trends ATM Survey Tampa 141

The Financial Brand

DECEMBER 13, 2021

Technology is behind many, but not all, of the trends. Some represent serious operational challenges, others big revenue opportunities. The post 9 Pivotal Trends that Will Shape Banking Strategies for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 41

Trends Strategy Banking Trends Analysis 41

PYMNTS

FEBRUARY 21, 2018

To tackle this issue, companies are looking to infuse AI with a bit of humanity, help consumers better connect with computer-operated services and offer improved insights. Around the Digital Banking world. With the approval in place, the company is now able to fully operate in the PSD2 scheme. contact-form-7].

Digital Banking 163

Digital Banking Fintech Software Operations 163

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

MAY 27, 2020

The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

DECEMBER 9, 2020

Open banking, of course, allows financial data to be shared and synthesized across everyday financial life, making banking by app far less of a novelty than it once was. based FinTech that focuses on digital banking and building what it terms a global financial super app, has broken even as of last month, as reported by CNBC.

Digital Banking 205

Digital Banking Course Fintech Operations 205

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. It will use cloud technology to underpin FACILE’s offerings, especially the digital payment services it provides.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024. About The Tracker.

Analytics 266

Analytics Fraud ATM Report 266

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JUNE 5, 2020

Citi ‘s Treasury and Trade Solutions (TTS) customers have increased their utilization of the firm’s digital banking technology, while firms globally implemented continuity plans and telecommuting to stay in operation amid the pandemic. Digital was becoming increasingly important,” he said.

Report 132

Report Online National Taxes 132

PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. That trend is certainly nothing new.

blockchain 170

blockchain Retail Trends Mobile 170

PYMNTS

SEPTEMBER 28, 2020

The ongoing pandemic has caused many regulators in the MENA region to examine the digital and open banking infrastructure they have in place. The aim of doing so is to create a more robust framework for digital banking. For more on these and other stories, visit the Tracker’s News & Trends. About The Tracker.

Online 151

Online Report Payments Regulation 151

PYMNTS

JULY 27, 2020

Financial institutions (FIs) are still struggling to respond to the rise in digital banking adoption spurred by the pandemic. The increase in digital banking use has also breathed new life into the discussions surrounding the technology FIs are employing to make sure they can offer this level of support.

Digital Banking 202

Digital Banking Technology Apple Examples 202

PYMNTS

OCTOBER 13, 2020

in 2019, with the trend expected to double in use by 2023. The program will also appear in the customer’s PayPal wallet, which will give them a way to manage payments online or on their mobile apps. The release says there was a 39 percent increase year over year of people utilizing BNPL services in the U.K. Rob Harper , U.K.

Operations 236

Operations Online Trends Retail 236

Cisco

APRIL 12, 2022

In 2009 when the closing of branches trend began the U.S. banks shuttered 2,927 branches, according to S&P Global Market Intelligence data. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Optimize branch operations. had nearly 100,000 branches.

America 109

America Customer Experience Operations Survey 109

PYMNTS

JULY 19, 2018

Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs. A recent study estimated that investment in AI could result in a 22 percent reduction in operational costs at FIs, collectively saving them as much as $1 trillion by 2030. Around The Digital Banking World.

Report 101

Report Digital Banking Fintech Community Bank 101

PYMNTS

DECEMBER 7, 2020

You’d be forgiven for thinking that, in banking, the deal is dead. The pandemic, after all, has obliterated “normal” business trends and caution reigns. operations to PNC Bank , creating the fifth-largest regional player in the U.S.

Google 282

Google Examples Regional Lending 282

PYMNTS

OCTOBER 1, 2020

In the inaugural edition of the Banking As A Service Playbook: Powering The Next Generation of FinTech Innovation series, PYMNTS examines the trends and technologies that are helping banks, FinTechs and corporations capitalize on the shift to digital banking and payments. Around The BaaS World. About The Playbook.

Payments 169

Payments Fintech Trends United States 169

PYMNTS

FEBRUARY 24, 2020

billion-strong, high-spending consumers and their willingness to adapt to new technologies, trends and products may represent the economy of the future for many banks and businesses, but it is notoriously difficult for firms to enter and compete in this market. Nearly four years later, that hasn’t changed. The law is still ambiguous.

Regulation 160

Regulation Policies Data Compliance 160

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

Bobsguide

JULY 12, 2022

The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash. This reduces the cost of cash operations to deliver the best customer experience. ATM pooling. Next-Gen cash management.

ATM 88

ATM Management Customer Experience Operations 88