PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Citizens Access safely and securely offers Member FDIC-insured online savings and CD accounts with attractive rates and no fees to customers across the United States.

Digital Banking 103

Digital Banking United States FDIC ATM 103

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. Banks all over the world were forced to reduce hours, switch to appointment-only visits or shut down branches entirely. Lessons To Take Moving Forward .

Digital Banking 240

Digital Banking Study Examples Meeting 240

PYMNTS

JUNE 5, 2020

Citi ‘s Treasury and Trade Solutions (TTS) customers have increased their utilization of the firm’s digital banking technology, while firms globally implemented continuity plans and telecommuting to stay in operation amid the pandemic. Digital was becoming increasingly important,” he said.

Report 132

Report Online National Taxes 132

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans. “The

System 268

System Digital Banking Tools User Experience 268

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. How Digital-First CUs Can Break The Impersonality Barrier. Federally insured CUs in the U.S. About the Tracker.

social media 157

social media Trends Michigan United States 157

PYMNTS

JANUARY 24, 2019

banking giant Citi said it will reduce its physical presence in Russia – reducing office count, actually – but that business should in fact grow in 2019. That comes from Michael Berner, the consumer business manager of the Russian operations, who is also a Citi Russia board member. As reported by Reuters , the Russian arm of the U.S.

Online 108

Online Regional Mobile Retail 108

PYMNTS

JUNE 26, 2020

Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services. Online account openings increased by more than 200 percent in April, while all mobile banking traffic rose by 85 percent.

Digital Banking 220

Digital Banking Guidelines Trends Online 220

PYMNTS

DECEMBER 29, 2020

Everyday operations ground to a halt for most consumers, businesses and financial institutions (FIs) when the pandemic began, and credit unions (CUs) were no exception. The pandemic has highlighted CUs’ need to invest in digital and remote solutions, but many of these trends are far from new, McNeill explained.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

JANUARY 21, 2021

In just a few recent examples: Bank of America said this past week that active mobile banking users rose 6 percent to 30.8 Active digital banking users likewise grew 3 percent to 39.3 Citigroup said that per its latest results, mobile users of Citi banking services are up 95 percent year on year.

Mobile 252

Mobile Report Trends Digital Banking 252

PYMNTS

JANUARY 31, 2020

The bill proposes several changes to how online data can be used and stored, as well as the level of access end consumers have to this data. For more on this and other stories, visit the Tracker’s News & Trends section. Open Banking And The Race To Enter Singapore. About The Tracker.

Digital Banking 136

Digital Banking Guidelines Regulation Data 136

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

PYMNTS

DECEMBER 28, 2020

The pandemic has cost more than 300,000 lives in the United States alone, and it has also challenged many institutions — such as credit unions (CUs) — that were never designed to operate on a primarily remote basis. For more on these and other stories, check out the Trackers News & Trends section.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

AUGUST 24, 2020

Moving to cloud-supported infrastructure is one way these banks could shore up their products and keep customer interactions seamless. Banks looking to make this shift must consider that these systems, as well as the data that underpins them, operate in fundamentally different ways than traditional banking operations.

Digital Banking 226

Digital Banking Software System Innovation 226

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. Developments Around the Cloud Banking World. For more on these and other stories, visit the Tracker’s News & Trends.

Meeting 227

Meeting Mobile Digital Banking Tools 227

Gonzobanker

MAY 12, 2020

This comment seemed to mirror the general sentiment: “Although lobby traffic will be slow to recover, this trend will not be permanent. Another take: “Despite all the ways to conduct transactions – online, ATM, contact center – we still saw some very long lines in our drive-ups (especially when EIP payments were sent). Eagle CU, $1.0

Trends 140

Trends ATM Survey Tampa 140

PYMNTS

MAY 30, 2016

And to make sure that everyone starts off 2016, Part II on the same footing, we thought we would bring you a few of the top trending stories, as well as hot data/research topics, that will give you a head start on that all-important planning for 2016 and beyond. Online Checkout Conversion. Online Fraud Attack Rates Soar Since October.

Trends 100

Trends Retail Fraud Mobile 100

PYMNTS

DECEMBER 9, 2020

Open banking, of course, allows financial data to be shared and synthesized across everyday financial life, making banking by app far less of a novelty than it once was. based FinTech that focuses on digital banking and building what it terms a global financial super app, has broken even as of last month, as reported by CNBC.

Digital Banking 205

Digital Banking Course Fintech Operations 205

PYMNTS

OCTOBER 13, 2020

The program will also appear in the customer’s PayPal wallet, which will give them a way to manage payments online or on their mobile apps. in 2019, with the trend expected to double in use by 2023. The release says there was a 39 percent increase year over year of people utilizing BNPL services in the U.K. Rob Harper , U.K.

Operations 236

Operations Online Trends Retail 236

PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. That trend is certainly nothing new.

blockchain 170

blockchain Retail Trends Mobile 170

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JULY 21, 2020

The latest Merchants Guide To Navigating Global Payments Regulations examines how open banking initiatives are developing in Latin America as well as how the pandemic is affecting these moves. Open banking is developing quickly in Brazil, where financial authorities recently announced plans to implement an initiative for the country’s FIs.

Mobile 229

Mobile Report America Regulation 229

PYMNTS

JULY 27, 2020

Financial institutions (FIs) are still struggling to respond to the rise in digital banking adoption spurred by the pandemic. The increase in digital banking use has also breathed new life into the discussions surrounding the technology FIs are employing to make sure they can offer this level of support.

Digital Banking 202

Digital Banking Technology Apple Examples 202

Abrigo

JUNE 4, 2024

Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We We are looking at everything from online account opening to our banking platform's user experience. Stewart shared a personal anecdote highlighting the generational shift in banking behaviors. "My

Compliance 222

Compliance Community Bank Community Conference 222

PYMNTS

FEBRUARY 28, 2020

Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., Conrad also said the bank is working to make sure all of its customers have access to online banking.

Capital 209

Capital ATM Customer Experience Cards 209

MyBankTracker

AUGUST 11, 2020

Financial institutions are moving more toward digital banking, with less emphasis on branch banking. For many consumers, from checking accounts to loans, offerings from digital-focused institutions are becoming more attractive as they can have lower fees, lower borrowing rates, and more. Digital Banking.

Trends 52

Trends ATM Digital Banking Cards 52

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024. About The Tracker.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

OCTOBER 1, 2020

In the inaugural edition of the Banking As A Service Playbook: Powering The Next Generation of FinTech Innovation series, PYMNTS examines the trends and technologies that are helping banks, FinTechs and corporations capitalize on the shift to digital banking and payments. Around The BaaS World. About The Playbook.

Payments 169

Payments Fintech Trends United States 169

PYMNTS

DECEMBER 28, 2020

The total number of banks in the U.S. declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

OCTOBER 13, 2020

The program will also appear in the customer’s PayPal wallet, which will give them a way to manage payments online or on their mobile apps. in 2019, with the trend expected to double in use by 2023. The release says there was a 39 percent increase year over year of people utilizing BNPL services in the U.K. Rob Harper , U.K.

Operations 130

Operations Online Trends Retail 130

PYMNTS

FEBRUARY 24, 2020

billion-strong, high-spending consumers and their willingness to adapt to new technologies, trends and products may represent the economy of the future for many banks and businesses, but it is notoriously difficult for firms to enter and compete in this market. Nearly four years later, that hasn’t changed. The law is still ambiguous.

Regulation 160

Regulation Policies Data Compliance 160

Cisco

APRIL 12, 2022

In 2009 when the closing of branches trend began the U.S. banks shuttered 2,927 branches, according to S&P Global Market Intelligence data. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Optimize branch operations. had nearly 100,000 branches.

America 105

America Customer Experience Operations Survey 105

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

Study 145

Study ATM Trends Mobile 145

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

Strategy 173

Strategy United States America Meeting 173

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98