article thumbnail

Digital Bank Chime Suffers Outage Affecting 5M Customers

PYMNTS

Chime has described its target market as a younger demographic whose income ranges from $35,000 to $70,000 a year, who don’t want to pay the fees charged by larger brick and mortar banks, and are more likely to take their chances on a startup. “We In the interim, we’ve been proactively communicating real-time updates with our members.”.

article thumbnail

Wintrust, NCR Team For Digital First Banking

PYMNTS

“We have chosen NCR to partner with to maintain our commitment to our customers to deliver the latest digital capabilities in the marketplace.”. “To Wintrust’s investment in digital-first banking positions them for success in the increasingly challenging financial services landscape.”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Collaboration Is Credit Unions’ Payments Innovation Advantage

PYMNTS

Yet CUs are also typically local institutions servicing close-knit communities, so taking on a leadership role within the global payments innovation ecosystem may not seem like the most natural fit. in markets like Kenya, mobile payments are the norm. . in markets like Kenya, mobile payments are the norm.

article thumbnail

3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

Building trust is not limited to overarching company leadership. Financial institutions can help combat these “bank branch deserts” by investing in more customizable mobile banking platforms that include easy-to-reach customer support representatives and AI-powered chatbots that are sophisticated and multilingual.

Community 275
article thumbnail

Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Next-gen CIOs cannot fulfill this leadership role alone.

Resources 146
article thumbnail

This Week’s Reads: Banking as a Platform (BaaP), Digital Banking, and Biometrics

NCR

Making Banking as a Platform (BaaP) Happen: This article breaks down the book Platform Leadership and expanded upon the authors’ four levers of platform leadership to create the “7 layers of BaaP ”. This article discusses how to personalize the digital banking. What have you been reading?

article thumbnail

Content and the Race to Stay Relevant in a Socially Distant World

Gonzobanker

In a recent poll, Cornerstone Advisors learned that most bank and credit union executives are not confident they are creating the kind of knowledgeable and actionable content today’s self-directed, mobile-first buyers demand. There are over two dozen digital banking and origination providers in the market.