Bank Innovation

MARCH 7, 2019

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

Branding 170

Branding How To Marketing Digital Banking 170

PYMNTS

JULY 20, 2017

New players on the digital banking scene are hoping to change the game by looking to industries that are categorically unlike banks for inspiration. Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.

Digital Banking 128

Digital Banking Video Mobile Survey 128

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Read my post: 11 Commandments of Digital Banking: The Customer Journey.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

AUGUST 13, 2018

Exhibit A: EQ Bank , at the beginning of 2016, took its place as Canada’s first digital-born bank, and has now reached $2 billion in deposits. The concept is a bit different than might be seen with other digital banking models. Such a meteoric pace indicates a key question for banks considering the digital route.

Digital Banking 113

Digital Banking social media Course Marketing 113

PYMNTS

JUNE 10, 2020

This has increased the need for FIs to develop convenient mobile onboarding experiences, but those that lack confidence in their ability to secure such channels appear to be reluctant to offer them. They need to thoroughly vet new customers and comply with security obligations to prevent crime from proliferating. Tapping Mobile KYC .

Mobile 130

Mobile Security Examples Study 130

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

Abrigo

FEBRUARY 8, 2024

Takeaway 2 Client fraud education at financial institutions should include takeaways that explain how to protect themselves from phishing and tips for staying secure online. Takeaway 3 Numerous resources can help banks and credit unions offer training on fraud to help customers or members recognize scams and avoid theft.

Fraud 195

Fraud Resources social media Software 195

PYMNTS

MAY 1, 2020

It has always been important for CUs to understand members’ banking habits and adapt to their needs, but doing so has become all the more imperative during the ongoing COVID-19 pandemic. Many CUs are doubling down on their efforts to digitize their services in a secure manner. ” Adapting To Changes.

Arizona 159

Arizona Security Cards Phoenix 159

PYMNTS

NOVEMBER 29, 2017

According to the forthcoming digital bank-and-brokerage service combo’s co-founder and CEO, Stephane Lintner, the firm is launching a model that reimagines security in the digital age. million in Series A funding for its bank, which is slated to be offered in beta in early 2018. Security through decentralization.

Digital Banking 108

Digital Banking Trends Security Regulation 108

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

SEPTEMBER 13, 2019

percent saying they believe the security of transactions being made via mobile banking apps would be stronger if they had greater control over those apps’ authentication requirements. Despite widespread demand for greater mobile banking authentication controls, only 39.9 Similarly, 54.1 There are many reasons for this.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

DECEMBER 29, 2020

Social distancing and stay-at-home mandates threw normal business operations into disarray and forced CUs to adapt on the fly to meet consumers’ newfound digital preferences and give staff the tools needed for remote operations. The CU tapped its security and technology divisions to receive the guidance and equipment to make this a reality.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

MARCH 28, 2019

That includes, at the most basic level, mobile and digital banking. A full 90 percent of consumers said their top online activity was personal banking , according to the latest edition of PYMNTS’ Digital Banking Tracker — and 60 percent reported regularly using at least one financial services app.

Fintech 196

Fintech Fraud System Security 196

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Axos Bank on How to Separate the Good Bots From the Bad.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

MAY 27, 2020

The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

NOVEMBER 3, 2020

And that means the path toward open banking, where, in Europe for example, banks share account data with authorized parties in standardized formats, may be anything but smooth. The document released by the CFPB specifically targets the implementation of Section 1033 of the Dodd-Frank Act.

Data 199

Data Digital Banking Report Examples 199

American Banker

JUNE 11, 2020

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

Digital Banking 53

Digital Banking Mobile How To Cyber Security 53

NCR

MARCH 25, 2016

How Financial Institutions Can Win the Hearts of Their Mobile Customers: As tech-savvy mobile users who grew up in the digital era, they are less concerned about security and care more about convenience. This article discusses how to personalize the digital banking.

Digital Banking 40

Digital Banking Knowledge Base Leadership Mobile 40

Independent Banker

JULY 31, 2022

When Rockland Trust synced up with an ICBA ThinkTECH Accelerator grad to launch a virtual digital banking platform, it took relationships between the community bank and its customers to a whole new level. For Rockland Trust, a $20 billion-asset community bank in Rockland, Mass., By Colleen Morrison.

Innovation 91

Innovation Community Bank Video Community 91

Perficient

AUGUST 9, 2022

John Doe may come to a financial institution seeking guidance on how to live off his social security money, while Jane Doe may need assistance on how to best invest the substantial amount of money she recently inherited – each customer should be treated with the same amount of care and thought.

Community 275

Community Customer Experience ATM Examples 275

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Improve the customer experience and enhance servicing by onboarding arriving customers with secure Wi-Fi connectivity and personalized services – such as welcome messages, branch details, and customized digital signage.

America 105

America Customer Experience Operations Survey 105

PYMNTS

FEBRUARY 3, 2020

For legacy financial institutions (FIs) that hold leases on brick-and-mortar locations, supercharged ATMs solve some problems, namely, how to retain customers and stay relevant. It’s not totally out of the blue, as the trusty ATM was the first widely available “digital banking experience” and weirdly, people trust them to a surprising extent.

ATM 165

ATM Digital Banking Innovation Video 165

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

Javelin Strategy & Research

NOVEMBER 15, 2022

Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 40

Trends Fraud cryptocurrency Banking Trends 40

PYMNTS

SEPTEMBER 15, 2020

And for financial institutions (FIs), that translates into an incredible opportunity to build better digital banking journeys for their customers. But an opportunity is only as good as the bank’s ability to pursue it. That’s where FinTechs can come in.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

SEPTEMBER 30, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions, much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. So today (Sept.

Marketing 211

Marketing Fintech Cards Branding 211

PYMNTS

AUGUST 5, 2019

If there was a handbook for how to become a successful fraudster, the first sentence of the first chapter would go something like this: “Go where the money is.”. Check fraud has become increasingly sophisticated and digital, just like every other form of payment fraud over the last decade. Mobile Check Capture Circa 2009.

Fraud 162

Fraud Payments Mobile Handbook 162

PYMNTS

NOVEMBER 20, 2019

By offering owners contactless cards, “we help our credit unions achieve top-of-wallet status” as tap-to-pay adoption continues to rise, said Jeremiah Lotz, managing vice president of digital experience and payment products at PSCU. billion transactions annually offering payment processing, risk management, digital banking and more.

Cards 117

Cards Risk Management Study Payments 117

PYMNTS

MAY 25, 2020

FIs thus must thus be cognizant of the threat COVID-19 poses in terms of financial crime, as well as how to continue these fraud-fighting techniques once the pandemic recedes. The following Deep Dive explores the methods bad actors are leveraging to scam bank customers and the methods FIs are using to stem the tide of fraud.

Fraud 167

Fraud social media Security Guidelines 167

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

SEPTEMBER 20, 2016

debit cards from Hello Bank!, the BNP Paribas Group’s digital bank active in Italy. According to the release, the customer gets the PIN for the card in the restricted area of the Hello Bank! site using the security codes generated from the Hello! BNL said it adopted the new service on Hello Mat!

Cards 100

Cards Groups Security Innovation 100

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. That can be the ATM, or through digital, and how those all play together,” Gibbins said.

ATM 155

ATM Mobile Digital Banking Online 155

NCR

MARCH 25, 2016

But do you have a real plan for how to leverage this technology or are you just following the hype? It can also provide immediate benefits for institutions, including dramatic improvements in efficiency and security. You can think of it as a line of cardboard boxes whose tops are secured with a single long piece of packing tape.

blockchain 40

blockchain How To Technology Fraud 40

PYMNTS

APRIL 8, 2020

I think that aspect really changes the conversation around availability, accessibility and security and how important those things become when there is no other choice.”. And the secure-plus-seamless experience, he said, was a goal long before COVID-19. It also needs to be secure. Rethinking Accessibility .

Security 152

Security Groups Online Tools 152