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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!

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2023 Trends & Predictions

Javelin Strategy & Research

Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 40
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Reimagining The Bank As A Technology Company

PYMNTS

For Emirates NBD, a $400 million DX journey that began nearly four years ago has resulted in more than 100 initiatives based on optimizing its operational models, internal architecture, cloud usage and security. “The customer should just send the payment without having to think about how to route it.

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The New Financial Paradigm

Cisco

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

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How Credit Unions Are Moving The Consumer’s Basic Banking Needs Digital

PYMNTS

The pandemic got CUs further focusing on how to “get their customers digitally engaged — from onboarding through usage — and helping their members continue to live their day-to-day lives in a world that has changed.”. After all, while consumers’ lives have changed, their banking needs, in many ways, haven’t.

Payments 223
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Bank Offers Go Contextual For Credit Unions In 2021

PYMNTS

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240
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The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. To meet consumer expectations head on, banks must take a progressive approach.

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