Bank Innovation

MARCH 7, 2019

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

Branding 170

Branding How To Marketing Digital Banking 170

PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. For example, Cross said he sees the potential for avatars to address questions from patients about how and when to take prescription medications and treat surgical wounds.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

SEPTEMBER 25, 2019

The interview happened during a time of expansion and aggressive future planning for the company, a small business and consumer micro-lending technology company that operates in Nigeria. There is no Pan-African digital bank,” Hainy said. “So That’s not all. So that’s our starting point.”. It has raised $1.6

How To 130

How To Lending Digital Banking Examples 130

Abrigo

JUNE 4, 2024

watch now Takeaway 1 Banking professionals face challenges posed by interest rate changes. The ThinkBIG panel gave several perspectives on how to approach credit quality and deposit stability. The panel addressed the negative perception of compliance in community banking, advocating for a shift in perspective.

Compliance 222

Compliance Community Bank Community Conference 222

PYMNTS

DECEMBER 29, 2020

Everyday operations ground to a halt for most consumers, businesses and financial institutions (FIs) when the pandemic began, and credit unions (CUs) were no exception. The pandemic has highlighted CUs’ need to invest in digital and remote solutions, but many of these trends are far from new, McNeill explained.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

MAY 29, 2020

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. FIs Or FinTechs: Who Will Power Banking’s Big Digital Shift? The pandemic has sped up the digital roadmap for everyone in financial services, providing for more innovation in the last few months than had been seen during several years.

Maine 130

Maine ATM Innovation Millennials 130

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader.

Resources 138

Resources Leadership Technology Management 138

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JULY 29, 2019

At the time the transaction was announced, the companies said users would benefit from a “highly complementary combination” that offers a range of payments and financial services, spanning account processing and digital banking, integrated payments and the Clover POS system, among other products and services.

Data 185

Data Leadership Taxes System 185

Banking 2020

MAY 12, 2015

Specifically, it taught me about customer empathy and experimentation as two good tools to use in innovation. Personal Innovation: You see, I used to be quite unhealthy, living on a steady diet of junk food matched with no real exercise regimen. I just didn’t know how to tread water. But it worked. eventually.

Innovation 40

Innovation Digital Banking Survey Exercises 40

PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. Digital Banking.

blockchain 170

blockchain Retail Trends Mobile 170

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

AUGUST 28, 2020

Scott Boatwright, Chipotle ’s chief restaurant officer, tells PYMNTS that the chain had been improving its digital channel long before the pandemic and is using it to target an entirely new customer segment. Here’s how he sees the digital-first restaurant landscape shaking out. Trackers and Reports.

Retail 208

Retail Los Angeles San Francisco Online 208

South State Correspondent

FEBRUARY 22, 2023

Almost equally important is the behavior or performance of a bank’s liability base with movement in interest rates. Non-Expert Deposit Pricing Management – How To Destroy Bank Franchise Value The best way to quickly destroy value is to peg a deposit product to an index such as SOFR, Prime, Fed Funds, or Treasuries.

Management 195

Management Marketing Branding Strategy 195

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. While a digital product manager may have operations or I.T.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JUNE 11, 2019

Payments is a particularly large opportunity, and, as Garrabrants explained, offers a chance for banks to improve legacy payment practices, like paper checks and wire, with technology. In the case of Axos Bank, for instance, the FI addresses small business banking pain points by lowering the cost of using these traditional payment tools.

Lending 150

Lending Fintech Regulation Tools 150

Accenture

NOVEMBER 27, 2017

Connecting more than 8,000 decision makers and thought leaders across the industry, Sibos 2017 in Toronto was once again the platform where the global financial community explored the disruptions and opportunities in payments driven by innovation, technology and new business models.

Innovation 171

Innovation Conference Fintech blockchain 171

PYMNTS

NOVEMBER 1, 2018

FinTech innovation is often a layered process, taking existing infrastructures and processes, and developing new tools to improve upon them. We’re trying to innovate that because we have a huge opportunity ahead of us.” We’re trying to innovate that because we have a huge opportunity ahead of us.”

Taxes 122

Taxes California Regulation Innovation 122

Bobsguide

MARCH 23, 2022

At the event, high-level discussions will take place on the growing need for the Wealth Management sector to better understand how to create a personalised offering for their clientele segments and to clarify where to strike the balance between a digital and fiscal offering.

Conference 78

Conference Management Software User Experience 78

PYMNTS

JANUARY 11, 2021

While the trend of corporate treasurers seeking ways to enhance the global visibility of bank accounts and payment flows was clearly there well before the pandemic, said Georgakopoulos, what changed was a sense of urgency from clients to move to a digital environment with a renewed focus on guiding their organizations through the volatility.

Payments 198

Payments Strategy Fintech Tools 198

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. She was a trailblazer and an early innovator in analytics. The Smarter Bank Technology Award.

Community 216

Community Fintech Industry Innovation 216

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. With an ISO20022 message, banks can provide and receive detailed information about the transaction, like the purpose of the payment, full party details, and remittance information.

System 195

System Data Examples Payments 195

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 144

Arizona Kansas City Industry Phoenix 144

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. What constitutes a next-generation bank branch and how can one be implemented?

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

OCTOBER 6, 2020

In today’s top news in digital-first banking, Bank of America has launched its Life Plan program, while United Airlines and Chase Card Services launched a United Gateway credit card. unveiled its new generation of automated teller machine (ATM) operating software. BoA Expands Into Digital Financial Planning for Consumers.

Cards 176

Cards ATM Georgia America 176

NCR

MARCH 25, 2016

And you may have even heard about the fury of investment activity in the technology, from large banks like JP Morgan, Goldman Sachs and Citi making strategic bets to over a quarter billion dollars of venture capital investments in the last 12 months. It is ingenious and serves as the basis of its independence from external authority.

blockchain 40

blockchain How To Technology Bitcoin 40

FICO

AUGUST 11, 2021

Compounding these are the complex nature of data processing, analytics, decisioning and operational execution in a variety of business processes, which can make change complex, costly and slow, hindering innovation and eroding competitive advantage. Future State. Three Success Stories.

Customer Experience 52

Customer Experience Analytics Strategy Innovation 52

PYMNTS

JUNE 24, 2019

One reason is a lack of awareness that ACH is even an option — an understandable scenario, when the vast majority of businesses that entrepreneurs look to for examples of how to start a successful business have been operating with checks for decades. even without regulatory mandates as seen in areas like the U.K. and Europe.

US 186

US Payments Data Fintech 186

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? This would require addressing the “how to cloud” first before deciding on alternative target platforms.

Fintech 132

Fintech Video Lending Industry 132

Insights on Business

NOVEMBER 20, 2017

As the commercial banking landscape transforms rapidly to adapt to an increasingly digital world, it’s clear that client-demand-led schemes like faster payments are challenging the traditional paradigms we’ve held sacred for decades. The Central Banking authorities like the U.S. Being a truly digital bank is real.

Payments 79

Payments Guidelines Digital Banking Industry 79

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Jill is continually demonstrating just how loud a $300 million community bank can roar! There have been many come-and-go digital banks.

Idaho 170

Idaho Community Industry Strategy 170

South State Correspondent

APRIL 24, 2023

Self-Learning : The application learns, by itself, how to complete a task and can store and reference past history. On its own, it figured out how to generate an email, test it and then raise rates if it had to (below). It then figured out how to segment the CRM list of customers by various factors and further personalize the emails.

social media 195

social media Data Marketing Technology 195

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? What can banks learn from FinTech Innovation?

Fintech 70

Fintech Innovation Lending Video 70

PYMNTS

OCTOBER 4, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions , much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. Goldman’s Marcus Has Lost $1.3B

Fraud 108

Fraud Google Apple Chicago 108