PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks. Data Analytics.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. We think a lot of these trends that we’re seeing are long-term trends,” Helekar said.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Chipotle Folds AI Into its Digital Offerings.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

APRIL 23, 2019

While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. Not so smart a move given how quickly the grocery game has gone digital – and how quickly consumer behaviors are becoming multichannel.

Online 132

Online Detroit Phoenix Dallas 132

PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. “As a company we have successfully completed the largest replacement projects in the history of the industry.”

Security 100

Security Tennessee Analytics Digital Banking 100

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. (Which is pretty much everywhere.).

Arizona 116

Arizona Data Portland Cards 116

Independent Banker

OCTOBER 31, 2022

Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Benefits of digital lending. Rolling out digital lending.

Lending 91

Lending Community Bank Community Illinois 91

Gonzobanker

MAY 31, 2019

Recent trends paint a scary picture for community banks as well as credit unions that offer member business loans (MBLs): Small business loan dollars closed per loan officer per month dropped 23%, and loans closed per branch per month declined by 9% according to the most recent data in the Cornerstone Performance Report for Banks.

Lending 125

Lending Community Bank Community Data 125

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. Singapore’s OCBC Bank is using FICO technology to approve mortgages in 60 minutes. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. According to the research, 70 percent of CPOs said they are now targeting their customer engagement and experience efforts through self-service portals — i.e., online portals.

Innovation 100

Innovation Marketing Digital Strategies social media 100

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. Some of the data we have there is actually just crazy. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. of its residential closed mortgage transactions use its online mobile app.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

DECEMBER 15, 2017

GPShopper, which develops mobile apps for retailers, has an idea why the technology uptake has been so slow in this market, as well as a vision for a brave new luxury retail world – and a plan to help make it happen. They saw technology as antithetical to that. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Establish an omnichannel approach to providing consistent data and access to transactions across channels.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The site notes that the launch of the platform comes amid a push by traditional finance firms to find their way into the digital realm. As noted in Insurance Business America , U.S.

Fintech 101

Fintech Lending Groups Digital Strategies 101

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. Transforming data into specialized content. No surprise, data plays a huge part serving up personalized, tailored advice.

Management 87

Management Data Meeting Branding 87

Javelin Strategy & Research

NOVEMBER 7, 2023

2024 Trends & Predictions: Tech & Infrastructure Javelin Report Date: November 7, 2023 Authors: Matthew Gaughan , James Wester Research Topic(s): Tech & Infrastructure A new wave of investment is coming to payments technology and infrastructure. Further, the world of the inve. This Javelin Stra. This Javelin Stra.

Trends 45

Trends Fraud Digital Banking Strategy 45

PYMNTS

JANUARY 4, 2019

At the same time, the space seeks to inspire engaged couples by showing them how other couples used the company’s technology to send out invitations and create websites for their weddings. “We Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy.

NJ 129

NJ Retail New York City New York 129

Gonzobanker

MARCH 24, 2021

Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Last year, BofA’s digital channels accounted for 42% of total consumer sales, 68% of consumer mortgage sales and 74% of direct auto sales. Chase and other megabanks can report similar results.

Customer Experience 128

Customer Experience Strategy Community ATM 128

Gonzobanker

DECEMBER 22, 2014

At one of the major conferences this year, a vendor touting the need for dedicated chief data officers at banks had a write-in audience poll on who was filling that role currently. THE TECHNOLOGY AWARDS. The Technology Company that Caused the Most Project Heartache in Bank I.T. That’s one helluva move up. Buena suerte, Bradley!

Los Angeles 101

Los Angeles Apple Risk Management California 101

Fintech Labs Insights

JANUARY 19, 2016

Meniga is the European market leader of next-generation online banking solutions. Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking. Register today. .

User Experience 12

User Experience Digital Strategies Software Digital Banking 12

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

Fintech Labs Insights

MARCH 31, 2016

Neustar’s PlatformOne can uniquely bridge offline (call center, stores, direct mail, TV) and online channels to provide three fundamental advantages to marketers within the financial services industry. Andrew has 10 years of digital strategy & execution experience. Register today. Andrew Artemenko, Senior Director.

Digital Strategies 12

Digital Strategies Strategy Online Marketing 12

NCR

JUNE 3, 2016

Financial institutions can apply two lessons from the introduction and deployment of mobile check deposit as they look to digitally transform how they interact with customers: 1) Customers are willing to adopt new technology if it adds convenience; 2) Time to market can mean the difference between being a leader or a follower.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim. We think that [is] definitely going to be at play here.

Fraud 316

Fraud Michigan Security Cards 316

Fintech Labs Insights

AUGUST 11, 2016

Braintree earned the top spot in the Payment APIs category for its payments platform technology, and Finicity won first place in the Finance APIs category for its Financial Data API with TxPUSH. Twilio demonstrated its Authy Two-Factor Authentication technology at FinDEVr San Francisco 2015 and at FinovateFall 2015.

San Francisco 12

San Francisco Utah Case Study New York 12

PYMNTS

OCTOBER 14, 2020

But one thing they have been able to do is drink – and the data shows that they have been doing exactly that. The other trend that was already in motion was buying alcohol – wine in particular – online. There is a renewed, or revised, recognition by many companies about the need for a clear and direct digital strategy,” he noted.

Retail 141

Retail Case Study Apple Exercises 141

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. One popular choice: retail innovation labs.

Innovation 77

Innovation Retail Branding Technology 77

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. A similar number (25%) of well-established banks also expect to be fully reliant on deployment of data warehouses and analytics operations via cloud-hosted decision platforms.

Management 52

Management Customer Experience Regional Strategy 52

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. But just as their clients are always under threat from new players and technologies, consultants too are not immune to the forces of disruption. The four functions of consulting. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005. Capital One — Capital One Labs.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

MAY 24, 2016

For Personetics , an Israel-based company making its Finovate debut earlier this year, the three pillars of personalization are real-time access to transaction data, predictive analytics, and best practices – knowing what works and what doesn’t. The first is the ability to access transaction data and do it it in real-time.

Analytics 14

Analytics Data Examples America 14

PYMNTS

DECEMBER 28, 2016

The data revealed that SME loan approval rates at big banks were at an all-time high, hitting 23.7 Meanwhile, they lost much of their competitive advantage of the speed of their decision-making as other types of lenders continue to invest in technology to expedite the loan approval process.”. percent in November.

Lending 111

Lending Regulation Guidelines Trends 111