article thumbnail

3 Fundamentals Every Digital Strategy (Still) Needs

Perficient

Empathetic leaders go even farther, developing systems of insight to turn vast amounts of data into meaning. How might we personalize online experiences? Then embedding those insights into detailed personas and journey maps to communicate them throughout your organization. Align on Vision. How do we want customers to feel when we do?

article thumbnail

Perficient Named in Forrester’s Digital Transformation Services Landscape, Q3 2023

Perficient

Core Business Scenarios The report identifies the core business scenarios that are “most frequently sought after by buyers and addressed by digital transformation services solutions.” We put customers at the center of our digital strategy formulation process.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deep Dive: Why QSRs Should Lean On Loyalty To Personalize Mobile, Online Dining

PYMNTS

consumers shifted from dining in to ordering out when the pandemic began and approximately 26 million of these customers plan to keep ordering food online once it ends. . Localizing Digital Dining . Online engagement differs significantly between more-populated and less-populated areas, for example. million U.S.

Online 142
article thumbnail

Easing SMBs’ Digital Transformations Through Online Payment Acceptance

PYMNTS

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy. The Payments Path.

Online 179
article thumbnail

What The Grocery Giants Are Doing To Respond To The Consumers’ Shift Online

PYMNTS

But mounting concerns about health and safety amid the pandemic have motivated a consistently rising share of shoppers to try ordering their groceries online for delivery. percent of consumers that PYMNTS surveyed had switched to grocery shopping online as of early March, 14.8 Whereas only 3.9 For example, our survey found that 31.1

Online 184
article thumbnail

Retailers Rethink Store Concepts, Digital Strategies Amid New Realities

PYMNTS

Traditional retail locations, ranging from fashion and home furnishings to hardware and department stores, have been forced to make significant changes in the face of heightened competition from eCommerce giants like Amazon and omnichannel powerhouses, like Walmart and its online unit, Jet.com.

article thumbnail

A Bundle Of Contradictions: The Online Privacy Landscape

PYMNTS

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world. Except, maybe not. One recent survey found that 78 percent of U.S.

Online 101