PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience.

Customer Experience 254

Customer Experience Cards Analytics System 254

PYMNTS

OCTOBER 6, 2020

Improving the B2B Customer Experience. The B2B customer experience, noted several panelists, now includes payments. And the better the payments flow, the better the experience, overall. That’s no easy task. Added Rosenblatt: "There are a variety of metrics that aren't necessarily how people get paid.

Customer Experience 211

Customer Experience Payments Online Management 211

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. This blockchain-based digital credential system is called MyCUID. Eight large U.S.

Customer Experience 170

Customer Experience blockchain System Innovation 170

South State Correspondent

AUGUST 10, 2023

When banks talk about a “sidecar,” they speak about a modern, lightweight, real-time core system alongside a traditional core. In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. This information is then pushed out to each ancillary system.

System 195

System Examples Operations Data 195

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

PYMNTS

JULY 1, 2020

Is it surprising to know that 55 percent of legacy financial institutions (FIs) report lacking maturity in core systems? Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? It’s true, but not for long. AI Poised for a “Profound Impact”.

System 268

System Digital Banking Tools User Experience 268

Perficient

FEBRUARY 22, 2023

This is a form of intelligence that can monitor system environments, make decisions, and take actions using contextual awareness while eliminating the need for a human to be in the loop. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

JULY 1, 2019

As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems. This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

FEBRUARY 26, 2020

Qdoba Mexican Eats is launching its long-standing rewards program with a new platform, Paytronix Systems, the eatery announced this week in an emailed press release. The program will aim to help Qdoba understand guest patterns and help tailor its programs to specific guests as individuals.

Customer Experience 130

Customer Experience Marketing Strategies Mobile Branding 130

PYMNTS

FEBRUARY 21, 2020

Online merchants must also be careful to ensure their fraud-fighting systems work without mistakenly sweeping up honest customers. Unfocused anti-fraud solutions as well as customer errors — such as mistyped data — can trigger false positives. False Positives and Data Security.

Customer Experience 152

Customer Experience Fraud Millennials Security 152

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

PYMNTS

JULY 12, 2019

26 percent: Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems. . $35 B: Expected value of the global call center software market by 2025.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

MARCH 9, 2021

A functional, seamless user experience is critical for businesses operating in digital spaces. Applying this concept to website design plays an important role in whether the website’s visitors can accomplish what they came for.

UX 520

UX User Experience System Survey 520

Payments Dive

FEBRUARY 4, 2020

In an interview with Retail Customer Experience, Elastic Path Chief Strategy Officer Darin Archer details the importance of deploying flexible e-commerce systems.

Retail 434

Retail Meeting Customer Experience Strategy 434

Perficient

FEBRUARY 29, 2024

Through the analysis of diverse data sets, automation of loan processing, and consideration of varied factors, financial institutions are not only increasing customer satisfaction and reducing operational costs but also fostering resilience in the face of evolving economic landscapes.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

JUNE 23, 2020

Without a system to manage the cost effects of these various variables and maintain changes in those values, your business may be resorting to providing complex quotes manually. Inaccurate quotes are a detriment to both your business and your customers. The Customer Experience. Complex Products. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

SEPTEMBER 10, 2019

Shopify announced that it has reached an agreement to buy 6 River Systems , a provider of collaborative warehouse fulfillment solutions, in a deal worth $450 million. The addition of 6 River Systems’ cloud-based software and collaborative mobile robots to the network will increase the speed and reliability of warehouse operations.

System 128

System Software Branding Customer Experience 128

PYMNTS

NOVEMBER 21, 2018

Zaveri noted that he was able to solve the first two problems by rolling out a distributed localized manufacturing system, with the goal of making items in each market. In less than 30 seconds, the system can get a scan of over 70 data points. That really wasn’t scalable,” according to Zaveri.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Insights on Business

MAY 22, 2019

Legacy systems were designed to see and stop easily recognizable, repetitive fraud patterns, however modern “anytime, anywhere” banking on mobile devices has made fraud detection much more challenging. Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

MARCH 1, 2017

Klarna announced its partnership with online mattress retailer GhostBed to integrate an instant financing solution into the merchant’s existing checkout system. GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”. is looking to buy NSO Group, an Israeli company that sells military-grade technology, for around $1 billion.

Groups 164

Groups System San Francisco Software 164

Perficient

SEPTEMBER 10, 2020

Empathetic leaders go even farther, developing systems of insight to turn vast amounts of data into meaning. They develop analytics platforms that support learning at scale so they can drive the personalized experiences that lead to competitive advantage. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system.

Customer Experience 100

Customer Experience Branding Community Retail 100

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. No more file/share renaming the documents to the appropriate customer, etc. SMB/commercial lending.

Lending 195

Lending System Customer Experience Case Study 195

Perficient

SEPTEMBER 18, 2020

What changes would you make to your current applications or systems? Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization.

Video 348

Video Customer Experience System Innovation 348

PYMNTS

FEBRUARY 1, 2019

HSBC recently invested in a new core banking system that readily responds to AI-driven discoveries. The goal is to make the bank’s core system responsive to the actions that the AI solution recommends. Despite AI’s potential, Balkin said humans are still very much necessary to keep financial systems safe from fraudsters.

System 123

System Digital Banking Fraud Customer Experience 123

BankInovation

NOVEMBER 10, 2020

Regions Bank is overhauling its consumer lending system to keep its competitive edge. “We of that, meaning completely net-new consumer lending omnichannel-enabled customer experience for our secured and unsecured lending,” […].

Regional 75

Regional Lending System Customer Experience 75

PYMNTS

MARCH 21, 2017

While some retailers may plan to partner with technology vendors to help benefit various facets of their physical stores, there’s a growing need to transform retail point-of-sale (POS) systems to compete with the eCommerce arena. It announced this week the decision to move its POS system to the cloud via a partnership with Infor.

System 105

System Retail Customer Experience Technology 105

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Perficient

NOVEMBER 18, 2020

Perficient is pleased to announce that our work for Woman’s Hospital and Henry Ford Health System has gained recognition in the 2020 eHealthcare Leadership Awards. Custom illustration above the footer appeals to their broad, diverse audience. | www.womans.org. Henry Ford Health System Website Designed with the Patient in Mind.

System 493

System Leadership Resources Online 493

PYMNTS

JUNE 12, 2018

But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. CompuCom ’s point-of-purchase digital vending machines have in-aisle vending systems, so customers don’t have to call for staff. Having worked with seven of the top 10 U.S.

System 115

System Retail ATM Customer Experience 115

The Paypers

SEPTEMBER 12, 2022

US-based ACI Worldwide has enabled GOLDPoint Systems to digitalise its bill payments and augment the customer experience with seamless transaction flow.

System 36

System Payments Customer Experience US 36

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How other companies developed the case for embedding intelligence in their order management and the benefits they realized.

Customer Experience 238

Customer Experience Study System Management 238

NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. The post Feel-good banking: Improving customer experience through personalization appeared first on Banking.com.

Customer Experience 75

Customer Experience Industry Operations Technology 75

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506