Bank Innovation

APRIL 17, 2020

This week’s banking innovation continued to be dominated by efforts to automate the Payroll Protection Program loan underwriting — before the PPP funds ran out this week, that is. How will banks respond should more loan funds become available?

Video 273

Video Innovation Fintech Customer Experience 273

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. And surveillance isn’t just about identifying bad guys after the fact.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

NOVEMBER 10, 2020

The partnership, according to the release, will let financial institutions (FIs) use Ella, Alacriti's payments-based artificial intelligence (AI) chatbot, in Glia's customer service program. That will help customers and members with the nuances of digital payments.

Payments 246

Payments Video Customer Experience Security 246

FICO

APRIL 8, 2021

My latest fraud video captures my recent conversation with Jesse Gossman , a South Florida police detective and president of Bottom Line Fraud Consulting. Stay in the Know with my Latest Fraud Video.

Video 72

Video Fraud Florida Cards 72

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

JULY 4, 2018

For many years, bank fraud teams have had to worry not only about tackling fraud but also about the impact that security and fraud prevention measures have on their customers. You probably knew that already, but the extent of the frustration is interesting: 77% think that security measures are unnecessarily complicated.

Video 51

Video Online Fraud Customer Experience 51

Perficient

APRIL 14, 2022

In The State of Digital Insurance, 2021, a Forrester report shows that security, customer experience (CX) design and data issues are the biggest inhibitors to digital transformation. Interactions will evolve from in-office, face-to-face interactions to video conferencing and other digital presentation skills.

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

AUGUST 5, 2020

While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. Ensuring these consumers can also pay for this experience easily — and more importantly, securely — also remains essential to creating lasting customer loyalty, Rao explained in an interview with PYMNTS.

Online 278

Online Report Fraud Mobile 278

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Perficient

NOVEMBER 19, 2020

What information is easily obtainable via social media, making it less useful for KYC and security purposes? Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Bobsguide

MAY 11, 2022

The Unblu Platform enables financial institutions to engage, browse and collaborate, enriching their digital experience by extending their customers’ touch points and collaboration capabilities. Financial advisors can engage with customers in secure environments such as online or mobile banking applications and customer portals.

System 113

System Video Security Customer Experience 113

Bobsguide

JUNE 3, 2022

This ATMIA award recognises new technology breakthroughs that solve major ATM industry challenges such as improving ATM security or enhancing the customer experience of digital self-service banking. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

Bank Innovation

DECEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.

Video 243

Video Fintech Capital Customer Experience 243

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations ATM 78

PYMNTS

NOVEMBER 8, 2019

And Amazon Ring fixed a security flaw in its Ring Video Doorbell Pro. Amazon Ring Security Flaw Opened Door To Hackers. Amazon Ring fixed a security flaw in its Ring Video Doorbell Pro that could have possibly let hackers get the Wi-Fi passwords of homeowners. EU: Apple Pay May Be Stifling Payments Competition.

Apple 109

Apple Payments Video Conference 109

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

Bobsguide

SEPTEMBER 5, 2022

What is clear, is bank staff should be utilised to build relationships with customers while time-consuming administrative tasks are automated. Other banks have taken different approaches, including the use of video banking. Another factor to consider is enhancing security.

Video 97

Video Digital Strategies Digital Banking Security 97

NCR

SEPTEMBER 14, 2016

However, their propagation is what has disenfranchised many customers and created loyalty gaps in established banking relationships. Branch banking hasn’t changed – it is still about making the best use of assets, to enable staff do what they have always been managed to do – interact with, secure loyalty from and sell to, customers.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Watch the video. IBMFintech Twitter. IBMLive Twitter.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

OCTOBER 23, 2020

Only 49 percent believe such apps keep their information very secure, for example, while just 24 percent said these solutions provided the guidance they were seeking. While members have expressed overall satisfaction with login processes and the speed CUs’ apps offered, other areas receive less-favorable reviews.

Tools 151

Tools Mobile Report Oregon 151

Bobsguide

JUNE 3, 2022

What Auriga has noticed is that the technology that its clients are deploying to support terminals and assisted self-service devices, can be extended to re-model how to run a much more cost-effective branch, and deliver a more personalised customer experience. The post Are branch closures the only option?

Video 78

Video Training Customer Experience Mobile 78

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JUNE 13, 2019

Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Any measure of security introduces friction. Gaming and gambling sites face similar issues, as too many security measures can turn off users who will go elsewhere.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

AUGUST 10, 2020

Content platforms can thus lose potential customers who might not have wanted to pay for subscriptions but who may have considered paying piecemeal for access to specific articles, videos or other media. A Data-Driven Approach To Enhancing The Payments Experience.

User Experience 242

User Experience Payments New York City Tools 242

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices. Millennials are a fastidious breed. They are tech savvy, mobile and social.

Marketing 156

Marketing social media Millennials Customer Experience 156

Cisco

SEPTEMBER 6, 2019

Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Virtual assistants can delight customers by anticipating what they need—before they know they need it. Security comes first. Interactive is effective. As technology shifts, human roles shift too.

Training 76

Training Customer Experience Retail Security 76

PYMNTS

FEBRUARY 3, 2020

These new financial appliances do very cool things like use real-time video to connect tellers to ITM customers who wish to speak with a human during their transaction. Manufacturers have replaced paper with digital deposit slips that can clear within hours instead of days. The ATM’s sheer familiarity is one of its greatest advantages.

ATM 165

ATM Digital Banking Innovation Video 165

Cisco

APRIL 19, 2021

Greater security for customers. They also become more secure: authentication processes that capture biometric features can be used without delay. How this is already possible today is shown, for example, by the Video-Consult solution that Ratiodata created in cooperation with Cisco. This is how banks stay future-proof.

Mobile 104

Mobile Video Data Security 104

PYMNTS

SEPTEMBER 9, 2020

When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. You can get pushed onto your back foot, or you can ask yourself a really simple question, which is: ‘How does this serve me?’”.

Branding 220

Branding Online Retail social media 220

Perficient

SEPTEMBER 29, 2020

Consider loyalty programs or your favorite video game. As data security risks increase, so do opportunities to earn consumer trust. Strong data hygiene and security. They also provide personalization. When a user arrives at their site or their app, the health system knows who they are and understands their preferences.

social media 294

social media System Retail Online 294

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained.

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

AUGUST 8, 2020

Content platforms can thus lose potential customers who might not have wanted to pay for subscriptions but who may have considered paying piecemeal for access to specific articles, videos or other media. A data-driven approach to enhancing the payments experience.

User Experience 187

User Experience Payments New York City Tools 187

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82