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How financial services can build trust in the digital age

Bobsguide

What is clear, is bank staff should be utilised to build relationships with customers while time-consuming administrative tasks are automated. Other banks have taken different approaches, including the use of video banking. Another factor to consider is enhancing security. The way forward.

Video 97
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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

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Generative AI – 7 Lessons That Tate Taught Us

South State Correspondent

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Tate will start with internal text data and then expand to handle data streams, audio, video, and graphics.

US 195
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2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript

Perficient

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And I think this will manifest itself in the employee experience.

Marketing 294