Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs. .

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

OCTOBER 23, 2020

Only 49 percent believe such apps keep their information very secure, for example, while just 24 percent said these solutions provided the guidance they were seeking. Other credit unions are rolling out innovative digital offerings that target younger consumers, who have become a key demographic for CUs as their membership bases grow older.

Tools 151

Tools Mobile Report Oregon 151

Bank Innovation

DECEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.

Video 243

Video Fintech Capital Customer Experience 243

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

FEBRUARY 3, 2020

ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again. Innovations like easy PIN authentication turn a debit card into a valid ID when using the ITM.

ATM 165

ATM Digital Banking Innovation Video 165

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JUNE 13, 2019

According to the AI Innovation Playbook , 63.6 Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Any measure of security introduces friction. By 2020, it’s estimated that U.S.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JULY 11, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Company 102

Company New York City Fraud Retail 102

PYMNTS

APRIL 11, 2019

FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities. Piloting digital innovations in a mobile banking world. As 5G proliferates, that’s a source of innovation.

Mobile 123

Mobile ATM Innovation Strategy 123

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

AUGUST 10, 2020

Content platforms can thus lose potential customers who might not have wanted to pay for subscriptions but who may have considered paying piecemeal for access to specific articles, videos or other media. A Data-Driven Approach To Enhancing The Payments Experience.

User Experience 242

User Experience Payments New York City Tools 242

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 8, 2020

Content platforms can thus lose potential customers who might not have wanted to pay for subscriptions but who may have considered paying piecemeal for access to specific articles, videos or other media. A data-driven approach to enhancing the payments experience.

User Experience 187

User Experience Payments New York City Tools 187

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. First, we’re looking to expand our global footprint.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained.

Customer Experience 131

Customer Experience Fraud Video Security 131

Cisco

FEBRUARY 5, 2019

That said, the following five experiences really stood out to me at Cisco Live Europe. Learning directly from the source: Whether talking to engineers or other marketing staffers, it was really amazing to hear about Cisco products, architectures, and innovations from the people who built them.

Security 69

Security Video Industry Customer Experience 69

NCR

FEBRUARY 24, 2017

Banks should also remember the business benefits that can be gained from more innovative uses of the ATM. Coupled with increasing off-site deployment by banks, in future it will be even easier for customers to find a convenient ATM away from branches.” ” New customer experiences. Groundbreaking innovation.

ATM 85

ATM Customer Experience Examples Innovation 85

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

DECEMBER 13, 2019

“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.

Retail 138

Retail New York Tools Training 138

Cisco

FEBRUARY 5, 2019

That said, the following five experiences really stood out to me at Cisco Live Europe. Learning directly from the source: Whether talking to engineers or other marketing staffers, it was really amazing to hear about Cisco products, architectures, and innovations from the people who built them.

Security 48

Security Video Industry Customer Experience 48

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience. The VR/AR Commerce Play.

Technology 171

Technology Retail Cards Customer Experience 171

NCR

AUGUST 29, 2017

For example, when a customer walks into the mobile-first branch, they can check in via their mobile app to completely personalize their visit and receive efficient, appropriate service. Employees can also use the larger displays to quickly and easily set up a video conference with remote specialists.

Meeting 74

Meeting Mobile Examples ATM 74

PYMNTS

JUNE 7, 2017

It’s a one-stop shop for total control, enabling you and your staff to improve the customer experience.”. With a single touch, staffers can control climate and lighting, access security and video cameras, control music and video content and more. It’s very convenient. with the touch of a button.

Customer Experience 101

Customer Experience Video System Branding 101

Cisco

DECEMBER 14, 2020

The digital experience is not just scanning a document or having a video call with a regional manager; it means actually doing an end to end transaction completely digitally. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

FICO

APRIL 19, 2018

The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data. “We video width="1280" height="720" mp4="[link]. Originate Loans Using Optimized Deal Structures.

Miami 40

Miami Analytics Florida Management 40

PYMNTS

MARCH 30, 2017

The good news for payments and commerce players is that this evolution has been an excellent catalyst for innovation and improvement — particularly in the pursuit of a better customer experience. Simply not making merchants wait on hold to get their questions answered is a big innovation,” Aamoth said.

Retail 100

Retail Online Customer Experience Payments 100

Perficient

OCTOBER 12, 2020

Programmable Video. A free tier was announced for 1-to-1 interactions called Twilio Video WebRTC Go. This includes reference apps for iOS, Android and React, video troubleshooting and diagnostics and a media relay allowance that should support up to 100,000 participant minutes per month.

Video 324

Video Conference Groups Management 324

Alex Jimenez

FEBRUARY 27, 2019

The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation. The drivers of their move consisted of predictability, security, and speed. 37% of respondents don’t believe online banking is secure.

blockchain 40

blockchain Conference Security Innovation 40

FICO

JANUARY 23, 2019

caption id="attachment_37588" align="alignleft" width="200"] Adam Davies - Senior Director, Fraud, Security and Compliance Solutions[/caption]. While managing real-time fraud in cards has been the best practice approach for more than a decade, attendees discussed how to manage fraud at the customer or enterprise level in real-time.

Fraud 40

Fraud Analytics Compliance Data 40

William Mills

MAY 11, 2016

01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. 01:08 pm NuData Security – @NuDataSecurity – [link]. DigiByte is looking at video games, and have created a “gaming wallet” based on blockchain tech. ^SR. Based in Hong Kong; showing integration with free to play video games.

Video 40

Video Lending social media Analytics 40

Fintech Labs Insights

AUGUST 4, 2016

Features: 100% capture of every digital interaction, with visual, video-like replay. Client-centric visibility, for responsive customer support. As a “magician” with a Masters degree in mathematics and physics, he loves solving business challenges with technology innovation. Why it’s great.

Video 12

Video Customer Experience America Compliance 12

Abrigo

MAY 8, 2024

Takeaway 2 Generative AI models emulate data put into them to generate apparently new content such as text, images, audio, or video. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI is seeing varied use cases in banking.

Examples 195

Examples Fraud Resources Risk Management 195

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. It’s all done through the smartphone, with bank-level security. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager). Diana Chin (HR & Operations).

Video 40

Video Mobile social media Analytics 40

BankInovation

JULY 10, 2020

Zelle is moving beyond peer-to-peer and pushing into business-to-consumer territory. Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo.

Payments 92

Payments Management Customer Experience Innovation Strategies 92

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40