Weekly Wrap: Brex ramps up brand strategy, while Chase focuses on data security
Bank Innovation
DECEMBER 13, 2019
Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 13, 2019.
Branding Customer Experience Security Video 
How DTC Merchants Are Learning To Curate The Digital-First Customer Experience
PYMNTS
OCTOBER 8, 2020
She said the biggest and best-in-class brands had been on that path long before the pandemic. Brands will need to build up their omnichannel muscles in order to compete,” Tran said. Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution.
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Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part One
Cisco
DECEMBER 14, 2020
Digital Experience is the Brand. We live in a world where customers expect a digital experience. That experience makes or breaks brands today. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.
Steal This 5-Step Banking Innovation Playbook from Gentle Monster
South State Correspondent
MAY 1, 2024
Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.
Innovation 
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Amazon Pay: How Brands Can Create Trusted Conversations With Consumers Online
PYMNTS
SEPTEMBER 9, 2020
When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. She said a “trust halo” that surrounds the payment product often acts as a boost for other brands. It’s predictable.
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The Best Opportunities for Retail Banks to Improve Customer Experience
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.
The Best Opportunities for Retail Banks to Improve Customer Experience
Cisco
MAY 29, 2019
In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.
A Digital Mindset: The Key to an Enhanced Strategy for Insurance Commerce
Perficient
APRIL 14, 2022
Applying data to consumer interactions and leveraging it for predictive and prescriptive relationship strategies creates the information required to invoke real-time interactions such as suggestions for the next best actions based on knowledge of a customer and their goals. . Understanding Our People .
Strategy 332
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Signal 2020: Thoughts and Takeaways
Perficient
OCTOBER 12, 2020
Think of this as a lightweight way to tie various customer channel interactions together, for instance in situations where agents are not using a CRM or other customer source of truth in an internal system. Programmable Video. A free tier was announced for 1-to-1 interactions called Twilio Video WebRTC Go.
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Are branches going the way of the dinosaur?
Cisco
APRIL 12, 2022
Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations.
America 109
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AGL Boosts Payments 40% with FICO's Personalised Digital Collections
FICO
MAY 15, 2023
The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.
Payments 52
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Consumer-centric Digital Experience in Healthcare
Perficient
SEPTEMBER 29, 2020
It’s the Google experience. The idea behind “stickiness” is that the user enjoys the brand experience so much, they feel a sense of belonging and loyalty. These systems use portals or content hubs that allow the user to interact with the brand, or provide forms that are just a bit more enjoyable than usual.
social media 294
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Digital first in banking: Going beyond the interface
Insights on Business
FEBRUARY 27, 2019
The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.
The growing interest in digital banks
Insights on Business
APRIL 28, 2017
Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.
Digital Banking 171
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Ex-QVC Executive Gets 2.5 Years In Prison For Defrauding Company
PYMNTS
JULY 11, 2018
QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.
Company 102
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The Amazon Walmart Whole Paycheck Tracker: Prime Day And Its Aftermath
PYMNTS
JULY 19, 2019
Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . The Amazon Brand Accelerator Program is invite-only; for this first run, Amazon is looking to bring on about 10 brands in 2019, targeting soon-to-launch and already launched brands – preferably, those with sustainability or a mission-for-good bent.
Branding 122
122 
10 Big and Small Ideas From Gartner and Money 20/20 – Recap
South State Correspondent
OCTOBER 28, 2022
Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. While this trend has been significant for the last couple of years, we saw more and more banks (and brands) leveraging data to discover intent. Big Idea – Building a New Digital Retail Brand is Fool’s Gold. Big Idea – Trends.
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Tapping Into The Power Of Pop-Ups To Help Those In Need For The Holidays
PYMNTS
DECEMBER 13, 2019
“Solely meeting consumers with a traditional brick-and-mortar experience is a surefire way to become a victim of the retail apocalypse, and there are certainly enough tragic examples on record – from Toys R Us to Blockbuster Video – to prove that point.”.
Retail 138
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My Top 5 Experiences at Cisco Live Europe
Cisco
FEBRUARY 5, 2019
Connecting with customers at the Financial Services booth: While working the booth, I had the opportunity to talk with customers about the challenges they are facing. That’s a wrap for Cisco Live Europe 2019, but stay tuned for video footage of our booth live from Consumer Industries!
Security 69
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What Price Loyalty? Ulta, KeyBank, novae Say Points Must Be Spendable, Programs Flexible
PYMNTS
DECEMBER 21, 2020
It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?
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296 The many possible uses of the ATM
NCR
FEBRUARY 24, 2017
Brand exposure. The ATM channel offers a way for FIs to improve their brand exposure in areas that are hard to reach, or where they are not willing to consider a larger investment such as a branch. ” New customer experiences.
ATM 85
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My Top 5 Experiences at Cisco Live Europe
Cisco
FEBRUARY 5, 2019
Connecting with customers at the Financial Services booth: While working the booth, I had the opportunity to talk with customers about the challenges they are facing. That’s a wrap for Cisco Live Europe 2019, but stay tuned for video footage of our booth live from Consumer Industries!
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2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript
Perficient
SEPTEMBER 29, 2020
Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And how’s consumer buying behavior changing and how does that impact the need for brand trust?
Marketing 294
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In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’
PYMNTS
JULY 18, 2019
Think about growing up with a device in your hand watching videos on an iPad at 3 years old on the couch. They’re kind of caught in this almost like an identity crisis because the large banks have secured a message that size matters. The small banks have secured a similar message but for different reasons.”. is 10 years old.
Innovation 155
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FinovateFall 2018 Live Blog – Day 2
William Mills
SEPTEMBER 25, 2018
You can also store your IDs and secure notes. They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands.
Mobile 78
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Google, Amazon, Facebook, And Apple Are Giving The Beauty Industry A Makeover
CB Insights
NOVEMBER 6, 2018
Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.
Google 72
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Who are the customers of Embedded Finance?
Lex Sokolin
DECEMBER 10, 2020
The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.
Branding 52
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Who are the customers of Embedded Finance?
Lex Sokolin
DECEMBER 10, 2020
The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. Yes, and No.
Branding 52
52 
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
PYMNTS
JUNE 7, 2017
Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. It’s a one-stop shop for total control, enabling you and your staff to improve the customer experience.”. with the touch of a button.
Consumer devices and the bank of the future
NCR
AUGUST 29, 2017
For example, when a customer walks into the mobile-first branch, they can check in via their mobile app to completely personalize their visit and receive efficient, appropriate service. Employees can also use the larger displays to quickly and easily set up a video conference with remote specialists.
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Game-Changing Tech Or Dystopian Nightmare? How 16 Industries Could Be Transformed By Facial Recognition
CB Insights
APRIL 10, 2019
The biometric software behind facial recognition applications can identify facial structures, contours, and expressions, making it a no-brainer for security and identification purposes. Academic institutions like Carnegie Mellon University are also working on technology to help enhance video surveillance.
Industry 78
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Golden opportunities in the EMV rollout
ZootBlog
OCTOBER 28, 2015
The retailer had the appropriate EMV technology in place, the card was rejected when use of the less secure mag stripe was attempted, and the store clerk knew how to recognize a chip-enabled card and guide customers through how to complete the transaction. Target the message to match the bank’s brand and customer segments.
Cards 60
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FinovateSpring 2016 Live Blog – Day 2
William Mills
MAY 11, 2016
01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. 01:08 pm NuData Security – @NuDataSecurity – [link]. Ryan Wilk (VP, Customer Success) and Robert Capps (VP, Bus. Showing using a brand new device on a brand new connection. Personalized video content on a mass scale.
Video 40
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The 2023 GonzoBanker Awards
Gonzobanker
DECEMBER 14, 2023
Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Oh, and along the way, OnPoint will provide an amazing $2.5
Fintech 195
195 Finovate Spring 2018 – Day 2
William Mills
MAY 9, 2018
Demo video will be available soon. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Covered Security , coveredsecurity.com @CoveredSecurity.
Security 40
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FinovateSpring 2016 Live Blog – Day 2
William Mills
MAY 11, 2016
Not just for video games… okay, you have my attention. It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Customers can store all of their online profiles in one secure location to improve user experience.
Video 40
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The 5 Priorities in the Card-Not-Present Battleground
Gonzobanker
OCTOBER 6, 2015
Building a credit card base is an ugly ground war of product development, rewards management, sales alignment and customer experience design, but the future stakes make this battle worth fighting. Fight the good fight to build a kick-butt payments self-service experience. Shift your battle plan with the shift in fraud.
Cards 60
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Finovate Fall 2016 Live Blog – Day 2
William Mills
SEPTEMBER 9, 2016
Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Franchises – Americas greatest brands” They have a list view function where investors can investigate franchises near and far. It’s seems better to invest in a brand you are more comfortable with an established presence.
social media 40
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5G Retail Possibilities Expand As Mobile Tech Gets Ready To Roll
PYMNTS
OCTOBER 18, 2018
billion deal that T-Mobile recently signed with Finnish firm Nokia toward “ end-to-end 5G technology ” — involves optimism over its appeal to merchants, brands and marketers. The same is true for technologies like virtual reality and augmented reality, which can offer a customer experience like nothing before.”.
Retail 122
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Finovate Debuts: How the Kore Bots Deliver More than Your Average Chatbot
Fintech Labs Insights
AUGUST 11, 2016
Enterprise software company Kore has a goal to simplify how customers engage with brands. The company’s out-of-the-box digital assistants and its Bots Platform offer a secure messaging service that fits highly regulated environments such as banks. Finovate: Who are your primary customers?
San Jose 12
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How Transforming Treasury Banks Helps Corporates Transform, Too
PYMNTS
OCTOBER 13, 2020
Banks also need to shorten their times to market with product and service innovations, with automated security and anti-money laundering (AML) functions in place that can allow them to compete effectively with FinTechs. The end user experience is critical, too, he said, and must be seamless.
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Finovate Fall 2016 Live Blog – Day 1
William Mills
SEPTEMBER 7, 2016
Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Showing a computer-based portal with a financial dashboard and connecting to a financial planner via video in the dashboard/co-browsing.
Mobile 40
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Happy 10th Anniversary iPhone
PYMNTS
JUNE 29, 2017
There was no App Store or front-facing camera; streaming video was not an option. Apple created a movement that spanned across OS platforms toward truly consumer-friendly smartphones, where experience was re-imagined with “simplicity” in mind. Melissa Lowry, VP of Brand and Marketing, Early Warning.
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Facial Recognition Is Already Here: These Are The 30+ US Companies Testing The Technology
CB Insights
JUNE 5, 2019
Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. The service promises “real-time analysis” of video streams and “face-based user verification” among other features.
Technology 78
78 
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